Rated 5 out of 5 by tina123tina montanez
During our entire week the service was excellent. The staff was very attentive, accommodating. and friendly. My mother had Laser Spine Surgery and the staff assisted promptly with her ice packs post op. Oscar, Pamela, Chris, Macy, Adrienne, Irena were a few of the outstanding employees we had the pleasure of meeting.
July 2, 2014
Rated 3 out of 5 by pv123456 Poor Experience
Unfortunately, as soon as I entered the hotel,. the hotel was experiencing systems down and could not register me properly. When I got to the room, I needed to log onto the internet to start to work, and was unable to do this due to some of the systems being done. From noon to 2:30 pm, there was a shut down of the hot water and boiler for maintenance but a message was not shared to me upon check in or in my phone. So, I had to wait to leave my hotel until after 2:30 pm.......Finally, I just received my folio this morning and noted a charge for the mini bar for which I did not use which means to housekeeping staff that may have cleaned the room prior to my arrival did not review thoroughly for the prior guest's usage of the mini bar and or system was down ...I now have to call the hotel to have this charge removed for something that I did not use..... Unfortunately, my stay at this hotel was not so great and wish it was better esp it is a great property...
July 2, 2014
Rated 5 out of 5 by jwill28 Wrong hotel, no problem
I arrived exhausted and was eager to crawl in bed to fall asleep, only to find that I reserved a room at a different hotel. Since I travel often, this has happened before, and I'm typically told to leave...however, the gentlemen on duty took it upon himself to call the other hotel and cancel my reservation! That is going above and beyond! Thus the reason why I always stay at this hotel in Tampa
June 30, 2014
Rated 3 out of 5 by mikec56 needs to be cleaned
rooms are fine and clean, hallways need attention , found broken glass by elevators and food crumbs on hallway floor , were there for my 3 day stay
June 30, 2014
Rated 3 out of 5 by boomer14 This hotel has wonderful beds!
The hotel was hot when we arrived to the lobby to check in. The staff was very nice but the room was not to standards for a Westin Hotel. We came from Seattle, Washington to see my sister and was excited to be able to stay with you. The room needs painting, the iron didn't work and the chairs needs cleaning. The bed was wonderful and the bathroom was very nice and clean, but you do need to go inside the room and up date the room to the Westin's standards. Otherwise we had a very nice restful night!
June 28, 2014
Rated 5 out of 5 by dgreer Donna Greer
We stayed at the Westin Tampa Bay for a week for our son's wedding. The staff was great and the hotel was the perfect place for everyone to stay during all the wedding events.
June 24, 2014
Rated 3 out of 5 by swhighheels a little dated
Love the Westin, the lobby didnt have the fragrance like other westins. the bed was hard. Bedding was nice. Small shower.
June 22, 2014
Rated 3 out of 5 by mimi1150 Disapointing cleanliness
I found a pill and a bamboo skewer on the floor, and some kind of pink stuff on the wall in the bathroom. I have higher expectations of a Westin.
June 13, 2014
Rated 3 out of 5 by Amiga Limited breakfast
I find it really irritating that if u just want an egg and piece of toast for breakfast you can not! U hav to hav the buffet then u hav to pay extra for juice and pay for every coffee refill. It was fair breads and muffins were dry!
June 4, 2014
Rated 5 out of 5 by Vicky5353 Vicky5353
I will always choose a Westin Hotel. I like the atmosphere and everything is very comfortable!
June 2, 2014
Rated 3 out of 5 by Doctorstork Never again
Internet charges of $10 a day and also paying for parking $5 a day are horrible. A stranger can walk into the bar and have free internet but a guest pays to use it in a $250 a day room. A room with a view uses the highway as it's photo op. Outdoor seating uses the highway too. They have a beautiful wall waterfall in the parking lot ??? I will never use this place again
May 26, 2014
Rated 5 out of 5 by PDJames Several steps above the other hotels
From our arrival being greeted by the valets to the front desk to the housekeepers and the bartender it was an easy stay. We will be back if we have business in Tampa.
May 18, 2014
Rated 4 out of 5 by Bigdog Location
Convenient location and very clean and quiet hotel. Check in was below standard as there was no recognition of Platinum status or platinum benefits offered ( hotel was at 45% occupancy). Sheets were hard and uncomfortable and pillows were substandard for Heavenly Bed. Club lounge staff was exceptional. Charged for mini bar use that I did not consume (AGAIN -seems to be a pattern at this hotel).
May 13, 2014
Rated 5 out of 5 by BG13 Short Night
Arrived very late, was greeted nicely, good instructions. Had very restful night. Left early next morning. During short stay, everything was very good. Always a good stay at Starwood Hotels.
May 12, 2014
Rated 5 out of 5 by jkimbrough Room was a little warm
The hotel was fabulous. Our room was a little warm even though the thermostat was set on 65. Other than that everything was excellent.
May 12, 2014
Rated 5 out of 5 by SPGFoever Fantastic Hotel for FAMILY with Kids
My family, especially my kids, love this hotel (sand, pool, and Starbucks smoothie). The hotel has extremely kind staffs, great facilities, and fantastic room & bathroom. I will definitely visit this hotel again.
May 6, 2014
Rated 5 out of 5 by Doctor117 Great hotel for LSI visit.
Traveled to Tampa for surgery at LSI. The staff at the hotel were very helpful during my surgery experience. Would highly recommend to those going for surgery at LSI.
May 4, 2014
Rated 4 out of 5 by BillofLincoln Seafood
Enjoyed two fresh fish dinners at the bar, very good and very reasonable. Very upbeat environment. Only issue was the air conditioning in my room never seemed to get the room cool. I have stayed here before and will again. Was disappointed that I had to ask for a room upgrade, no recognition of Platinum status.
May 3, 2014
Rated 5 out of 5 by Alexandre Very comfortable stay
I had a great comfortable stay at Westin. Location is very convenient and staff are very helpful.
Definitely going back.
May 2, 2014
Rated 1 out of 5 by Andrew333 Book elsewhere....send a message to this property!!
Please like this review as helpful, spread this to all loyal SPG members you know and help to send a message to this property.
As a loyal SPG participant (currently lifetime Gold, soon to be lifetime Platinum) as well as very loyal to this hotel, my recent stay in conjunction with their lack of participation in SPG promos, I will now be taking my 60-70 nights a year in Tampa elsewhere and urge everyone to do the same.
This has been my go to hotel in the past, yet has continued to go downhill on recent visits, inclusive of this one and the recent lack of participation in the Q2 promo is the final straw.
Loyal SPG members, there are and soon will be a few more great SPG options in the area and the management team doesn't care about their loyal guests...please book elsewhere.
Classic example of a great hotel gone bad, by the lack of leadership and desire to support its loyal guests.
Disappointing stay followed by an equally disappointing follow-up request and denial by the manager.
April 30, 2014
Rated 5 out of 5 by JJF53 ALWAYS GOOD TO GREAT
I have had a handful of stays here over the past year and each one was consistently good to excellent. I have always been able to check in early, status is recognized, lobby is clean, inviting and restaurant/bar is good. Location to airport/freeway/downtown/beaches all good.
it is more convenient for me to stay closer to where my business is located about 25 miles away, but I always choose this property for its consistent performance.
April 20, 2014
Rated 4 out of 5 by Mommypreneur Great Service Staff
I love to be greeted with a smile. First impressions are lasting impressions. Good job!
April 14, 2014
Rated 5 out of 5 by Regal3760 Best stay ever
Well above what I expected for the price.
April 13, 2014
Rated 4 out of 5 by Michigan1 Great room, but noisy
Service was great, room was clean and comfortable. However, the hotel sits on the side of a busy highway, and the road noise was pretty loud in the room. I made due with ear plugs, but couldn't sleep otherwise. The indoor pool was small and the acoustics made for an overwhelming experience. Way too loud, so we didn't stay at the pool for long. Overall, a good hotel.
April 7, 2014
Rated 4 out of 5 by BP30 Housekeeping service needs improvement
We stayed 4 nights and the housekeeping service declined each servicing of the room. Soap was not replenished. Wash cloths were not replenished. The floor mat towel was stained.
April 7, 2014
Rated 3 out of 5 by ianmommy This hotel was convenient
When checking in our room was not available but were given another room. The helpfulness of the day staff needs to be addressed and perhaps learn better from the evening staff; which were terrific! If we were coming to Tampa again we would stay at this location again.
April 2, 2014
Rated 3 out of 5 by Scott861 Not up to usual Westin expectations
My wife & I have stayed here the last 2 years for the St. Petersburg Grand Prix, and I was especially disappointed with our recent stay. We tend to stay at Westin due to its reputation and that it's in the SPG network. But this may very well be our last stay at this particular location. Housekeeping was way below our usual expectations from Westin - I'm not sure it went beyond simply making the bed and refreshing the towels. The dirty glasses were never replaced; toiletries were never refreshed; and there was no evidence the shower was ever cleaned any of the 3 days we were there. Although it was convenient to the airport and other attractions and restaurants we were interested in, the below-par housekeeping trumped that on this visit.
April 2, 2014
Rated 1 out of 5 by German Bad manager in the Hotel
They didn't tell me that the breakfast was going to be charged.
I speak with the manager of the hotel and he lied me! I He never accept the mistake!
Also they charge in the kids breakfast extra milk. In wich planet the kids breakfast doesn't includes milk??
The total amount for the breakfast was $93. (2 adults and 3 kinds 7 years, 3 year & 2 years.
Do you think that is fare????
April 1, 2014
Rated 4 out of 5 by sokshim Great location
For my trip, it was the perfect location - close to the airport and in between north tampa and clearwater.
Loved the view, property was clean, service overall very nice. room was very clean, bed was comfy, servers were great - especially the bartender.
Challenges - parking! The parking by the lobby was totally blocked by buses. I didn't even realize there was valet parking for a day or so. I self parked in a dark lot , in the rain and hauled my luggage in. And the parking for valet or self was the same price.
House keeping was a bit off the game. Not until I was drenched in the shower did I realize there was no shampoo. I climbed out wet. Later, the dryer was broken - prongs obviously weren't working. They promptly brought me another one that kept tripping the outlet. So service came. A lot of time wasted on washing/drying short hair.
I did love the soap and lotions though
Oh, and no electrical outlets by the bed. Good thing I brought extension cord for my cpap machine.
Overall, very nice.
March 31, 2014
Rated 5 out of 5 by Buoyssix You did it Right!
Great Room Service Food
Good Sunday Morning Buffet
Late Check out was just what we needed, which was nice without even having to ask for it.
Great, Spacious comfortable room.
March 31, 2014