Rated 2 out of 5 by UTampamomdad Not worth the expense
Apparently they use a mysterious "algorithm" to figure out how much your room deposit should be. I guess we weren't special enough for the Westin, because they charged us 50% more than what was quoted. Not a very welcoming beginning to our stay. The hotel bar was lovely but expensive. $30 bucks for two drinks. The room was nice and the view was beautiful, but it did not include a refrigerator. Don't use the phone. Even local calls cost money. Housekeeping was thorough but they cleaned late in the day which really wreaked havoc with our timeline. We used the pool, which was nice but kind of cold and there were no towels. We needed to call for them. All told, not worth it.
March 25, 2015
Rated 5 out of 5 by craigsmicisco64 Amazing Hotel Great Job
Thanks for the great service and excellent amenities !
March 28, 2015
Rated 3 out of 5 by kenywal08 Disappointing!!
Because of my brides work schedule, we had to break our honeymoon into two separate trips in different cities. The first hotel upgraded our room, gave us free robes, a bottle of champagne and free breakfast. The Westin Tampa Bay gave us NOTHING other than congratulations when we checked in. Of course we did not book reservations to GET things, but it would have been nice for the Westin to treat a honeymooning SPG member to something special. We booked with a breakfast package and had one dinner at AQUA. Our server disappeared at breakfast without taking a drink order or providing silverware and at dinner my drink arrived with lip prints on the glass. The food itself, as well as the room, view and comfort was spectacular and deserved a better supporting cast. Seriously though, charging guests for MOVING items in the fridge whether opened or not? PETTY!
March 23, 2015
Rated 5 out of 5 by FloridaNative1 A Great Stay Every Time!
I live an hour north of Tampa and stay here frequently when I visit the area for concerts, meetings and flights.
In more than a dozen stays, The Westin Tampa Bay has always exceeded expectations. The Front Desk staff is warm and friendly and goes the extra mile in meeting my requests.
The rooms and public areas are spotless - I have never seen anything out of place.
The location is ideal. It is minutes from the airport(a 15 minute shuttle), near the junction of several expressways, not too far from downtown and on the causeway that leads to nearby Ruth Eckerd Hall (a great concert venue) and Clearwater Beach.
The rooms are very comfortable and offer terrific up close views of Tampa Bay and mid distance views of air traffic into Tampa International and the lights of downtown. I've seen schools of dolphin a number of times from my room.
The small, manmade beach on site is OK for sunning but other beaches are better and nearby. Jet skies and powerboats are available at the hotel for rental.
The food is not bad but it is overpriced for the portions you receive - don't eat here if you are hungry. In particular, the calamari appetizer, while stylish, is tiny. There are many good options nearby.
I've averaged more that 125 nights a year since 1981 in international business and leisure travel. For its type (domestic city / airport hotel), The Westin Tampa Bay is one of my favorites. A good value and highly recommended!
December 6, 2011
Rated 1 out of 5 by Pazar Worst Westin Facility and Customer Service
Of all Westin Hotels and Resorts, this was the worst based on the facility issues experienced and customer service received. First the two bed lights were not functioning. Several TV channels wouldn't tune (Direct TV signal fading). Swimming pool had no towels. Club refrigerator was empty so unable to get a bottle of water / soda late night. At early check out at 7AM, manager wasn't available to speak with me. Front desk took my mobile number / email and promised I'll be contacted. Manager never called or emailed. I'll never return to this hotel and posting this feedback for others to be aware.
January 30, 2015
Rated 3 out of 5 by RJS78 Level of service degrading
I stay at this hotel very often, however my recent visit came with many disappointments.
1. They closed the club lounge. Frequent travelers really on these, and I was disappointed to arrive and hear it was closed. They should have communicated with their guests before hand.
2. Apparently, they charge for self-parking now. I have stayed here dozens of times, pulled up in the parking lot and that was that. Never asked a question, never pay for parking. This time around I was asked where I parked, I said outside. I was given a ticket and next thing I know I had a daily parking charge on my bill. Front desk agent never even told me there was a charge, what it was, etc. This is also an unwelcome changed.
3. Three times in one day, the housekeeping staff just walked into my room to service it or drop something off without knocking. I guess they are accustomed to people not being in the room midday. But that made me angry.
4. My platinum status is never recognized. I never receive upgraded room at this location.
I think I will change my preferred Tampa hotel on future visits.
September 19, 2014
Rated 1 out of 5 by dave323347 unfortunate stay
My family stayed at this property during the Christmas holiday. Upon check in, the front desk agent had no idea what is included for the platinum guest. I had to ask her for club lounge access, upgraded room, and welcome gift. I also waited in line for more than 10 minutes for assistance. I stayed at the property for two nights. I used the club lounge for my first morning. The food was okay quality. On.my second morning, I was given a breakfast voucher at the AQUA restaurant because the lounge is closed for Christmas. On the voucher, it states a continental breakfast station is offered at the restaurant. When I arrived at the restaurant, I was told there was no breakfast station and my voucher is worth $7.99. I also wanted to mention, the voucher stated,no cash value. When wanting speak with a manager on duty,I was told there is only a restaurant supervisor. I have stayed at many hotels in the world. Thisis the first time, I could not speak with a manager on duty. I also wanted to mention when asked for some housekeeping items, it never came. I had to call down several times to get them. Overall, I would avoid this property in the future.
December 26, 2014
Rated 5 out of 5 by MzRuth Wonderful Experience
The Westin Tampa Bay experience was the best. Angela (Westin front desk attendant) checked us in and provided superb attentiveness and service. The entire staff from the moment we arrived was excellent. The onsite restaurant AQUA is great - food and service is very good. All amenities and cleanliness is exactly what is it should be - A+. It was my birthday and my fiancé proposed in the same week so I felt like a queen, and Angela continued the excellent service for me throughout the weekend. THANK YOU!
October 20, 2014