Rated 3 out of 5 disappointing
Beautiful place. But my door lock wasn't working - several times. Restaurant staff was less then quick and courteous. Beer was warm, just little things like that. But I expect more out of a $200 / night hotel. My second time to stay there - wont be coming back. DP
March 30, 2013
Rated 5 out of 5 by cp1028 Westin BWI Airport is 5* service
Great room, MOST comfortable bed ever. We arrived late Saturday evening and wanted a drink. The bar was packed with a post-wedding reception group but your staff served us and found us as quiet a table possible.
We'd definitely return and recommend your hotel.
November 5, 2012
Rated 5 out of 5 by SCD1948 Great Shuttle Bus service.
The shuttle service was outstanding! Trips to and from the airport were frequently scheduled anytime, 24 hours a day. Very convenient. The shuttle also brought us to restaurants close to the hotel.
June 18, 2014
Rated 4 out of 5 by 2002plat hotel was OK
A good hotel close to BWI - they took good care of me with breakfast and a evening snack in the restaurant because the club lounge was closed.
The room seemed to be getting worn down. there were holes in the linens and not enough amenities in the bath room
October 10, 2012
Rated 2 out of 5 by EyeAmMe Needs to hire better help
Stayed here 5 days. 1st night was fine. 2nd night the room was cleaned but there were no towels. When the supervisor stopped by to check on the room status, I told her I had no towels to which she replied she'd get me some. 2 hours later I went to the front desk to get them as even the supervisor didn't bring me any. The 3rd day the room wasn't even cleaned at all. Luckily one person was still on at 10:00 pm when I got back and came to clean up and provide fresh towels. The 4th day came back to no towels again. Complained to night manager who promised to make sure the last night I stayed there I would have a clean room and fresh towels. The 5th night the room was clean and I had towels, but I shouldn't have to complain to mgmt to get what I'm already paying for.
Had room service all mornings and some nights. Never had an order come up correct. Everytime I had to call down about missing something I had ordered but didn't get.
This is not what I expect from a Westin. Might as well stay at a cheaper hotel for this kind of service.
July 14, 2012
Rated 2 out of 5 by AppleDude Ouch
I checked in 7pm on a Saturday. Expected WESTIN to be solid. Dirty hallways ON THE SPECIAL SPG floor. Breakfast trays (many) in the hallways. I would NOT suggest this hotel to any traveler and was quite embarrased that the name WESTIN was above the door.
July 18, 2013
Rated 4 out of 5 by mhudge One of the Better BWI Hotels
All was good with my last stay except for the fact my room started to have a smoker odor creep through the vent in the morning. Somebody was either smoking down or upstairs from my room. Other than that this holtel is usually on point with everything.
October 16, 2012
Rated 5 out of 5 by Mert9800 I appreciate al lthe amenities!
I always stay at this Westin because of its close proximity to the airport and free shuttle. I have everything I need right at the hotel...pool/hot tub, bar and restaurant, workout facility and office with computers.
May 8, 2014
Rated 3 out of 5 by VenkyMay15 Poor Bar and Restaurant Service
Restaurant and Bar service is v.v.v. poor.
Takes for everr for a waiter to show up.
There is no choice of draft beer.
Food is not vegetarian friendly at all.
Food took over 45 minutes to arrive after placing the order.
May 20, 2013
Rated 5 out of 5 by Ton75 A Great and beautiful hotel.
We brought our children, and we were all very welcomed. Great waitress in the bar/restaurant. Beautiful pool with a staffed life guard. Clean and very very comfortable..The heavenly bed and heavenly shower is also a plus. Staff were great.
January 18, 2013
Rated 5 out of 5 by SPGLifetime1 Doing something good
I've stayed at this hotel a number of times and there is a reason why. They continue to do something well and good.
If you ask me, SPG should use this hotel as the model of the SPG program (in terms of recognition) and professionalism.
December 15, 2012
Rated 5 out of 5 by deblue1013 service was excellant
Went to Balitmore for a baseball game. Hotel was excellent, took us by shuttle to the light path and then picked us up after we returned from the game as promised.
The next morning was a complimentary breakfast which was great.
September 12, 2012
Rated 5 out of 5 by SA2013 Wonderful stay/great staff
The check in was quick and efficient with friendly staff. However, don't leave food sitting out or it will be thrown away. Ours, sitting on the desk; was gone upon our return trip from down stairs in the lobby to meet friends.
March 24, 2013
Rated 5 out of 5 by Mmw1945 Great as usual
Stay here often. Always a great stay. Especially like pool and gym. Pity there is no steam and sauna. Would be nice if restaurant had daily specials for opportunity of variety.
June 4, 2014
Rated 3 out of 5 by jag812 Problem with shower
Sunday morning when we went to shower the handle of the faucet fell off. A gentleman from maintenance did come promptly to repair it but, this delayed our meeting family for a planned event.
May 21, 2014
Rated 4 out of 5 by Herb03 Wi-Fi needs upgrade
Wi-Fi service locked out my iPad. Calling the Customer Service help desk was useless. Connected with my laptop. This worked but the upload/download speed was so slow it was virtually useless. Not business friendly at all.
February 25, 2013
Rated 2 out of 5 by Bigjenks Front desk was rude
Had to wait 2hrs for a room, staff didn't apologize had to call spg. Too get a room
Staff never apologize for the inconvenience .
The heat wouldn't go down below 75 degree woke up sweating couldn't go back to sleep.
January 18, 2014
Rated 4 out of 5 by cmullen1234 Hot stay
Very clean Hotel. Air conditioning in room was broke. They offered to move us to another room in the middle of the night which was not an option with 4 sleeping kids. The offered several apologies but no compensation.
August 30, 2012
Rated 5 out of 5 by susand Best Place to stay in the BWI area
This hotel has an excellent staff, great food and the best beds for tired travelers. It is in an area that is close to the airport yet very quiet.
The workout facility is excellent and the pool is heated all year.
January 19, 2013
Rated 3 out of 5 by edval Broken Shower
Shower did not work in the room. Daughter was taking a shower and the drain was all backed up. Had to wait for over 1/2 hour for staff to come. This was a real inconvenience as we were late for our appointment.
October 14, 2013
Rated 4 out of 5 by steveww3 Excellent hosting hotel for conference
We should concluded a 3-day conference and the support and service was excellent. The food, especially the buffets set up for breakfast, lunch and one dinner were as good as I have enjoyed at meetings anywhere.
March 22, 2013
Rated 4 out of 5 by JenniKevin The Staff is wonderful
Everyone was so nice to us from early in the morning starting with Kia and her great smile, to KrisTEN on the Service Exspress line, outstanding service. Our room was so fresh and clean we felt like royalty.
October 7, 2012
Rated 3 out of 5 by Mark72NC Just ok
Not even close to the best Westin I've ever stayed at. Housekeeping staff rarely serviced the room prior to my return in the early evening. Club lounge is a joke. Bar staff not friendly or attentive.
October 15, 2013
Rated 5 out of 5 by Bobbie57 Very Comfortable
I enjoyed staying at the Westin as I was very comfortable. I had dinner there and had a meeting with lunch afterwards. All the staff and food were great.
May 23, 2014
Rated 5 out of 5 by Mary56 Ms Mary
This hotel had great features with great service. Everyone was very friendly and food was excellant. Our waitress Astir gave us excellent service during our stay at the Westin in Baltimore.
January 24, 2013
Rated 4 out of 5 by PlumTreeBreeze Good, with a few flaws
This is a nice hotel -- it is airy and attractive with a bit of a minimalist zen feel in both the lobby areas and the room itself. My only concern was the comforter on the bed was stained.
April 22, 2013
Rated 5 out of 5 by atlanta123 This hotel is why I love Westin
Stayed one night on the tail end of a business trip with early flight the next morning. The hotel, the staff, the evening manager's reception/video game night were awesome. I will be back.
June 26, 2012
Rated 3 out of 5 by Mark69 Food was disappointing
While the front desk was polite and accommodating for a Gold SPG member, upgrading to the club level floor was disappointing as well as the dining.
First the dining: The service was slow, and since this was a business trip and only had 1 hour for lunch, I had to leave my lunch half unfinished both Thursday & Friday. Which was not even a bad thing since the quality of the food left much to be desired. The club sandwich had stale bread, fries were salty, greasy and & uneatable, a grilled cheese sandwich was soaked in oil/butter that made it difficult to eat. The only decent thing I ate was a salad the first day I arrived.
Second: the executive lounge was a joke. It was only open 6-9am then 6-10 and closed Friday night! Again the foods & drinks served were minimal, and of course part of the same Luminous restaurant. Why did I pay $30 more for this "privilege"?
Last we were surprised at 4:45am Thursday with a fire alarm which we had to evacuate the building. Ok if it's a fire - understandable. But, the hotel did nothing to recognize the inconvenienced guests: not even a "were you ok" or maybe an apology ...
May 19, 2013
Rated 4 out of 5 by 1776 Our Experience at the Hotel
This hotel offers the amenities we were looking for: a good night's sleep after a long drive, an exercise room, good healthy food and late check-out.
April 22, 2014
Rated 5 out of 5 by wmthomasjr Relaxed Business
I stayed at the Hotel during a business trip. The hotel is extremely relaxing and Beautiful. The staff was always ready and willing to help. I felt like a true SPG.
March 15, 2012