Rated 5 out of 5 by Lori18 Unbelievable Stay
I can't say enough about how wonderful our stay was at the Westin - BWI. The comfort, the amenities, the staff, the pool and restaurant all surpassed our expectations. My children did not want to leave. I will say that I was pleasantly surprised and moved by the handicap accommodations as well. One of my daughters is paraplegic, and the lift to the pool was something that my husband and I did not expect. Thank you for such a wonderful and relaxing stay - we had a terrific time.
April 8, 2014
Rated 4 out of 5 by tkafoot convention staff
The free parking facilities made the stay ideal & pleasant that we wern't gouged with parking fees. The convention staff were very professional & courteous.
April 7, 2014
Rated 5 out of 5 by ArtvanLaw An apple a day...
They thought of everything including providing a nice healthy apple snack. Sometimes it's the little things that count!
April 7, 2014
Rated 4 out of 5 by jch67 Nice property, eat elswhere
I recently stayed 3 nights at this property and, while the hotel and room were very nice, the restaurant left much to be desired.
While there, and as much to do with the lack of decent options in the area, I had 3 dinners and a lunch at the hotel. None of these would I have classified as "good". None was truly "bad" either. The best description would be bland and uninspired.
March 23, 2014
Rated 2 out of 5 by TravellingPerson Better find somewhere else
Selected location due to being near BWI but it is in an airport hotel area with nothing else around. Main issue is with meals - poor quality (despite "new" menu) and poor service.
March 23, 2014
Rated 5 out of 5 by Development Great Property...SPG still can't get my status correct
This property is great. Always efficient check in, nice toom etc.
Problem with SPG is getting my crossover Status into systems at properties. Always have to argue out free internet.
March 22, 2014
Rated 3 out of 5 by harmonyleather Housekeeping Needs Help!
As a Starwood Preferred Guest, I really expected our 3 pm check-in time to be honored. Instead, we were told our room was not yet ready and it was 4:30 pm before we were allowed to check-in! Strike one. Upon entering our room, I found a dirty black sock under the desk. Eww. Strike two. I called and requested a refrigerator and was told there were none available. Out. But it goes on... We actually discovered what looked like a refrigerator in the cabinet and proceeded to pull the dresser out so we could plug it in. The light came on but it never cooled. We also had to plug in the TV which showed only messed up colors and would not work. We unplugged it. This is the third year we have attended a conference at the Westin BWI and have always been tickled to be there. The beds and bedding are very comfortable!! After the conference, we stay an extra night and enjoy the pool and hot tub. The free shuttle service to local restaurants is a great amenity. The meeting and event facilities are great and the lunch that was served was outstanding. Overall, my feedback is that Housekeeping Needs Help!
March 10, 2014
Rated 5 out of 5 by Buffalo83 One of the nicer airport hotels i've stayed at
**Rating expressed is based on the hotel being an airport hotel**
Five day stay during May. A stone’s throw away from the airport, but impossible to walk (so drive or take the shuttle). Although people had expressed problems with the shuttle, the shuttle for me took 5 mins to arrive after calling, and at the end of the stay was ready at the desk to take me back to the airport with no delay.
Check-in: No suites at the hotel, but upgraded to the club floor. Checkin was fast and efficient, and front desk quickly provided me with some extra toiletries that I had forgotten. Lobby is impressive and really nails the feel and spirit of a Westin – you can almost forget that its an airport location
Room: Room was clean and comfortable. Heavenly shower and heavenly bed. Very roomy in both the bedroom and bathroom. Housekeeping was consistent. Room showed only minor signs of wear. Ample plugs by the bed too, which as a business traveler was welcome
Club Lounge: Really nice lounge. Breakfast and dinner service is ample. Extra kudos for dinner – there was curry dish one night that really was great. Very easy to have a legitimate high quality full meal. Beer and wine is available at discount prices. Only downside is that the lounge is not open 24 hours, so you can’t grab a water or soda if you get in late. Attendants weren’t overly engaging, though this wasn’t really a bad thing
Restaurant: Had the breakfast downstairs a couple of times. Nice buffet, standard fare with an omelet station – omelet was really good.
Exercise room: Exercise room is extremely impressive. Large, high ceilings, spacious. Multiple treadmills, bikes, ellipticals, free weights, and machines. Ample space for stretching, etc. One of the nicer exercise rooms of any hotel I’ve stayed at, and there was never a wait for anything.
Check-out: Easy and quick. Shuttle was ready to take me to airport immediately
Overall, a great airport hotel. Hotel grounds are nicely maintained, and there is lovely common areas both inside and outside the hotel. Everything about the hotel was inviting, and as long as they keep their shuttle running on time, itll be my go to hotel in the BWI area.
June 16, 2012