Rated 5 out of 5 by DougC Best place to stay at the airport
I travel to Washington DC regularly and have found the airfare to BWI so much better than Reagan National. I take the train for $6 at I am at Union Station in 30 minutes. My problem had always finding a good place to stay and now I have one. The Westin is 5 minutes from the airport via free shuttle van and has the heavenly bed, great restaurant in thr lobby and the van drivers are very knowledgeable about everything. They will take you to Amtrak or the local Maryland light rail. I went to Camden Yards to see the Yankees/Orioles and it was so easy to get to downtown Baltimore via light rail. The Westin 1/4 the cost of a DC hotel and is only 30 minutes via train away and is a great place to stay.
May 19, 2012
Rated 4 out of 5 by BlueLiner4 A few things to work on
One of two phones in the room did not work. Could not find a single pen/pencil or scratch paper in the hotel business center. Waited at bar for over 5 min before anyone even acknowledged that I was sitting there. Three waitresses and one bartender never said a thing to me; I finally had to ask the bartender for a drink.
July 17, 2014
Rated 5 out of 5 by Resa823 Comfort and Relaxation
I booked the room over the phone and the female I spoke with repeated the dates back to me and they were right so I didn't pay attention when I received the confirmation email. When I arrived at the hotel the staff was wonderful and very polite, but I was informed that I was suppose to arrive the day prior and was listed as a no show. The young lady working was very understanding and was able to ensure that the reservation was fixed and I was not charged for two nights. I have stayed at several hotels in this area but this was the first time staying at the Westin and I will always stay here. The staff was fabulous and the room was very relaxing and in a great location to restaurants and shopping.
June 18, 2013
Rated 2 out of 5 by Jackiez27 Unacceptable
I would never stay at this hotel again. Our room was not ready at check in, which would have been fine, if we were able to get into the room within a reasonable amount of time. The staff told us it would take about 30 minutes and that they would call us when the room was ready. Three hours later I still had not heard from the hotel. I called and was informed that the room was ready. It would have been nice for the staff to do as they said they would do...make a call to me and let me know the room was ready. At check-in, I explained that we had been waiting several hours for a call and never received one. The woman at the front desk seemed extremely disinterested and offered no apologies, nor explanation, other than they were booked the night before. That, to me, is unacceptable for a business that is in the business of providing hotel rooms! Also, the pool was never open during the day...no refrigerators in the room...cobwebs in the corners of the room....just to name a few of the issues that need to be resolved.
July 19, 2014
Rated 5 out of 5 by 2Bcame1 Very comfortable, clean, and convenient!
Enjoyed our overnight stay at the Westin BWI. We stayed here the night prior to our early morning flight from BWI. The hotel was very convenient to BWI and had parking and shuttle services. The room was an amazing corner unit (601) and had great views. The hotel has a lot of amenities for guests including a gym, pool, and onsite restaurant and bar with outdoor areas. The front desk staff were friendly and check-in and out was a breeze. The room was exceptionally clean, comfortable, and luxurious. You do have to pay for Wi-Fi which we feel should be included. Price was reasonable for this upscale hotel. We would highly recommend this hotel for your next stay and we would stay here again, definately.
September 8, 2013
Rated 2 out of 5 by Otim Poor service
Very disappointed on the service received at this hotel. 1. There were no bath towels in my room; dried off after a shower with hand towels. 2. Met a group of business associates in the bar for drinks. It took 15 minutes for someone to take our order - we finally decided to get to the bar. After one drink we went somewhere else. 3) At breakfast, there were no glasses for orange juice. I took a glass from a table that had just left. Coffee was not available for self serve and no one came to the table for the first 15 minutes.
That said, the lady that made my omelette was very pleasant.
January 25, 2013
Rated 5 out of 5 by Weston Perfect room for home away from home
The room was great for a 5 day stay away from home. Very clean and well kept, bathroom clean. Plenty of room and very quiet. The grounds are very nice as well.
July 21, 2014
Rated 4 out of 5 by MDtraveller Good Accommodations at great price
I stayed for a week at the Westin at BWI and it was quite a comfortable stay. The hotel has nice rooms and have plenty of facilities such as a pool, 24 hr gym, restaurant etc. We tried the breakfast buffet which was oddly priced based on whether or not you visit the omelette station but overall a good stay.
July 13, 2014
Rated 5 out of 5 by Pat86 The Staff Makes the Difference
I stay at this Westin 3-4 times a year at 5 night intervals. I have always found it to be comfortable and clean with large rooms and good food in the restaurant. I rarely encounter a problem but if I do, they take care of it promptly and with a smile. What really sets this hotel apart is the staff. When my colleague and I come down for breakfast, Aster and Lena make us feel like a guests in their home, not a hotel guests. They provide a level of personal service that your rarely find as a business traveler. Jim, the manager, welcomes us back by name as soon as he sees us and goes out of his way to make us feel at home. When I am in the Baltimore area, I would never even consider staying any place but here.
August 10, 2013
Rated 5 out of 5 by EBS072014 Restaurant Service
The service in the restaurant was slow. As a business traveler, I liked the weekday breakfast buffet so that I manage the time, however the delay in getting the check made it a little stressful.
July 17, 2014
Rated 4 out of 5 by reend Oh the room
The meeting I attended at the hotel was run seamlessly by the staff and it was a wonderful experience.
On the surface, the room was beautiful and clean.
All the lamps were unplugged so I was crawling on the floor looking for cords and outlets so I could have light.
The refrigerator never got cold.
The toilet seat slipped sideways.
Instead of a heavenly mattress, one of the beds had a plastic cover on it with a sheet on top. Never in all my years of travel did I encounter that!
I firmly believe this was just a blip and that my experience is not the norm.
November 10, 2013
Rated 4 out of 5 by Trinity2005 Clean,Room, Polite Staff
The reception staff were pleasant and friendly. My room/bathroom were fresh-smelling and clean. I could not hear any noise outside of my room, other than the occasional door shutting of other guests.
I would recommend this hotel.
July 13, 2014
Rated 4 out of 5 by drlm This hotel is only good for business travelers
The hotel is conveniently close to the airport but not to anything else. The staff is friendly and helpful. The resturant to too expensive although the hours are good.
July 14, 2014
Rated 3 out of 5 by Manju Bad internet bandwidth
Why is it that WiFi is free and relatively quick in the lobby (for anyone to use), while both WiFi and ethernet connectivity in the rooms absolutely does not work? When you're a hotel near the airport and more likely to host business travelers, this does not make sense.
Why is it that hotel staff shrug their shoulders with a "management doesn't listen to us on such matters" when I complain about this?
I don't understand how a hotel can charge $13 a day for internet in the rooms and have such disregard for whether it works or not. I also don't understand how management continues, in today's competitive market, to disenfranchise their employees.
Other than that, the rooms are comfortable and the employees are considerate.
August 2, 2012
Rated 2 out of 5 by TJPDVM No Soap
Arrived at 9:15PM and found no soap in room. Stopped by front desk and asked for two bars and would stop by after dinner for the soap. !0:15 PM front desk said no soap was found and housekeeping would have to bring some. After an 8 hour travel from West Coast waited only ten more minutes and called front desk to cancel request as I was not in the mood to wait for my soap to arrive. Shampoo for soap is not exactly the way to end a long travel day. Come on man. By the way no soap hanging on door next morning, shampoo to start the day. Come on man.
December 5, 2013
Rated 5 out of 5 by Lovemytwodogs Wonderful Stay-Outstanding Staff
I stayed June 27-30. Everything about this hotel was excellent, except for the restaurant, which is overpriced and has poor choices on the menu. Other than this one observation, this is one of the cleanest, nicest Westin/Starwood Resort Hotels I have stayed in throughout the country.
The restaurant issue is not really a problem, since the hotel shuttle will bring you to anyplace you want to go that is within three miles of the hotel, including area dining establishments. The hotel recommended The Olive Grove, which I tried and was very happy with.
The hotel staff, especially Ryan and James, were outstanding and went out of their way to make me feel at home. They accommodated every request that I had.
Ryan went above and beyond to comp. me when the shuttle was over 30 minutes picking me up from the MARC station. While it was only a slight inconvenience for me, Ryan was very apologetic and more than made up for it by comping me for the inconvenience.
I cannot say enough good things about all of the shuttle drivers. They are warm, friendly and very accommodating. James is one in a million and I am happy to say that I feel like I have a new friend when I visit again! His personal touch on every bag he handled and every guest he encountered was amazing. It was truly a pleasure to watch him work with the hotel guests.
My experience at the Westin BWI was outstanding and I will definitely stay again when I am in the area.
July 14, 2014
Rated 4 out of 5 by Aaron87 Great Sleep, Nice Food
Service was accommodating, but did not acknowledge SPG status. The room was amazing, as always!! After checking in, I went to the pool (staff was not aware of hours, causing an inconvenience), however, the pool amenities were very clean and the perfect temperature. The life guard was required to be on duty before swimming. Her attitude was very poor and plain rude. :( As for dinner, I went to the bar and the bartenders were very friendly and provided great service! The crab soup was a great dish. Thanks Westin! I cant not wait to return!!
July 2, 2012
Rated 3 out of 5 by 1traveler Nice hotel physically but staff needs improvement
Physically this is a nice hotel. Fairly new, great location and great workout room. The staff is a bit clueless though. We had numerous issues including checking in, maid service was skipped one of the days, and the business center computer did not work properly (after I paid for time on it). I never did get a refund. The breakfast buffet was good but if you went close to closing time, the staff was more concerned with cleaning the restaurant and closing the buffet then delivering service to those of us eating breakfast.
July 5, 2012
Rated 4 out of 5 by San30 Very friendly and very helpful front desk staff
Courteous and friendly front desk staff. Very accommodating!
Restaurant Menu limited.
Breakfast staff on 7th floor not friendly particularly one female staff member who appeared rude.
Overall stay good.
June 27, 2014
Rated 5 out of 5 by ChiefV By far the best stay ever!
My wife and I were greeted promptly upon arrival, the room was in excellent condition, the amenities were outstanding, and the customer service unmatched. Simply put - BEST STAY at a SPG location to date!
June 25, 2014
Rated 4 out of 5 by krk6 Great hotel...small air conditioning problem during a heatwave!
I am a frequent Westin guest, and this hotel was perfect for the business traveler with an early morning flight to catch from the airport. However, on the night I was there, Washington DC was experiencing a heatwave and the air conditioning in the hotel was not functioning. The temperature in my room was a balmy 78 on the thermostat, and quite humid to add to the comfort level. I was a little disappointed the staff made no effort to compensate for this situation. I was not offered a discount or additional star points on checkout, just a quick apology from the front desk clerk. I realize this is not the fault of the hotel, but I am surprised that there wasn't a fix for the air conditioning situation. I will stay at this hotel again, as I suspect this was an isolated incident.
July 16, 2012
Rated 4 out of 5 by RegMerc Romantic Gateway
Overall I love the hotel because the staffs were professionals and very helpful. Comfortable bed and very clean hotels. I want to particular thank the Manager Jim for his excellence service and taking care of my issue with the restaurant. At the restaurant inside the hotel, I was treated very poorly and unprofessional. After leaving the restaurant, I went straight to speak with the hotel manager.
Jim apologized for the hotel restaurant and promised me to take care the issue. Thanks to Jim for saving the day.
January 24, 2013
Rated 4 out of 5 by jrogers86 Perfect hotel for conference
Really enjoyed my stay! The staff and services were top-notch. The only downside was there were not many restaurant choices within walking distance, but this a very minor criticism. Otherwise it was very convenient to the airport and made catching my flight much more convenient. Very nice rooms and amenities.
June 9, 2014
Rated 1 out of 5 by Unhappycustomer123456789 An example of bad upper management
The day to day staff was helpful and polite. The hotel was clean and taken care of. Beyond that it was a total disappointment. We were part of a large wedding party. Most of us arrived to find that we would be affected by one or all of the screw ups. Rooms were not ready upon arrival, being charged the full rate instead of the group rate, having our accounts charged twiced for the same rooms. Very little was done by the hotel management to fix the issues. When the corporate offices were contacted, they were also of no help. All issues were eventually fixed, but not without massive headache. Having stayed at othe Westins before, this experience has soured both families from this chain. Oh, and the shuttle had no AC on it. All these people in tuxedos and dresses sweating like pigs; real nice.
June 13, 2012
Rated 5 out of 5 by SCD1948 Great Shuttle Bus service.
The shuttle service was outstanding! Trips to and from the airport were frequently scheduled anytime, 24 hours a day. Very convenient. The shuttle also brought us to restaurants close to the hotel.
June 18, 2014
Rated 2 out of 5 by mprock A Bit Disappointed
The BWI Westin is a very nice hotel but I have a problem with the services provided. I paid extra to be on the Executive Club Floor which would have provided access to the Executive Club that would have included free internet access; among other amenities. However, during my stay the Executive Club was not open requiring me to pay for internet access and no club to relax in. I am not sure if I will stay at Westin again if I am paying for amenities that are not available during my stay.
December 3, 2013
Rated 5 out of 5 by YParker The BEST Customer Service & Hotel Stay EVER
We had the best experience you could possible have for a hotel stay. ALL of the staff and management were welcoming, accomodating, patient, kind, and they just went the extra mile for any purpose to satisfy us as customers, and we greatly appreciated that. A special thanks to Anna front desk associate, Patricia Powell front desk supervisor, and Aster restaurant hostess/server.
May 22, 2014
Rated 3 out of 5 by JPinVA Just O.K.
Westin is my favorite brand so I was excited to try this hotel. Several disappointments: 1) the Club Lounge only open during specific hours, 2) the coffee maker was dirty (common in all hotels) and I could not get a clean one prior to 7 a.m. (very uncommon), 3) the room never got cool and the bathroom was very hot - no ventilation, 4) the business center was TERRIBLE - charged for internet use by the minute with 15 minute minimum, mouse did not work well on any of the 3 machines I tried, keyboard would not work to allow me to key in security code on thumb drive, and I could not download file from email either - no error message, it seemed to work but the file never appeared in the file window. My complaint was not addressed with, "Let me get someone to help you", but simply "I'm sorry". Very disappointing.
May 7, 2013
Rated 3 out of 5 by Samantha123 Average. Not what I would expect for a Westin.
The lobby area was clean and well tended. my room was on the 5th floor. The first thing I noticed getting off the elevator was a stale, musty smell in the hallway. Most unpleasant. The room appeared ok on the surface, until I dropped something on the bathroom floor and had a usually unseen view of the toilet bowl. I was appalled to notice the gunky black ring around the inside top of the toilet bowl. It looked like it had never been cleaned there and was quite disgusting.
October 24, 2012
Rated 2 out of 5 by Disappointed This hotel has gone downhill
We stayed at this hotel this past weekend. Upon checkin their was only one woman checking guests in. She had an incorrect reservation for us but we straightened that out, When we got our room, I called downstairs to request two foam pillows , we waited for abut a half hour , no one brought them, on our way out to dinner I stopped by the front desk and asked again for them to be placed in our room, 3 hrs later when we returned the pillows were not there . Really 3 hours for two pillows, the next morning room service coffee took two phone calls and 40 mins. One bathrobe in the room not two, and the toilet was not working when we finally checked out. Also I must say not once were we recognized as Gold members or recognized as SPG at all. There are many hotels in that area, this hotel needs to work in their customer service.
April 22, 2013