Rated 5 out of 5 by Tara1 THIS IS WHAT WESTIN SHOULD BE
My wife and I had to fly up to BWI as my aunt became gravely ill. We booked our airline reservation at noon and we were on the 3:00pm flight the same day. Needless to say, we had no hotel booked. I am a 12 year Gold member. As it was Christmas Day, the 1-800 number hold time was over 45 minutes (even for Gold status). I called the Westin at BWI directly. From the second I called, things exceeded my expectations, and that does not happen often! First, I explained to Linda that we were stuck at the Rental Car facility - there was no shuttle to the airport. Linda dispatched Andrew who came and got us at the rental car building. We then checked in and John did everything in his power to help us, after a very stressful day. We had not eaten since 8:00 that Christmas morning and nothing was open. He had someone go into the kitchen and get us some cheese, crackers, bread and fresh fruit. Andrew, the same person who picked us up, helped facilitate this. I have stayed at many, many SPG properties and this staff went WAY above and beyond. This is what Recognition should be and other hotels could learn a lot fro this Westin. The lobby was also recently re-modeled and was very nice and the breakfast, the next morning, was also much above average. I cannot thank the staff at this Westin enough and I hope the GM reads this review and rewards John, Andrew and Linda for a job very well done!
December 27, 2014
Rated 5 out of 5 by Buffalo83 One of the nicer airport hotels i've stayed at
**Rating expressed is based on the hotel being an airport hotel**
Five day stay during May. A stone’s throw away from the airport, but impossible to walk (so drive or take the shuttle). Although people had expressed problems with the shuttle, the shuttle for me took 5 mins to arrive after calling, and at the end of the stay was ready at the desk to take me back to the airport with no delay.
Check-in: No suites at the hotel, but upgraded to the club floor. Checkin was fast and efficient, and front desk quickly provided me with some extra toiletries that I had forgotten. Lobby is impressive and really nails the feel and spirit of a Westin – you can almost forget that its an airport location
Room: Room was clean and comfortable. Heavenly shower and heavenly bed. Very roomy in both the bedroom and bathroom. Housekeeping was consistent. Room showed only minor signs of wear. Ample plugs by the bed too, which as a business traveler was welcome
Club Lounge: Really nice lounge. Breakfast and dinner service is ample. Extra kudos for dinner – there was curry dish one night that really was great. Very easy to have a legitimate high quality full meal. Beer and wine is available at discount prices. Only downside is that the lounge is not open 24 hours, so you can’t grab a water or soda if you get in late. Attendants weren’t overly engaging, though this wasn’t really a bad thing
Restaurant: Had the breakfast downstairs a couple of times. Nice buffet, standard fare with an omelet station – omelet was really good.
Exercise room: Exercise room is extremely impressive. Large, high ceilings, spacious. Multiple treadmills, bikes, ellipticals, free weights, and machines. Ample space for stretching, etc. One of the nicer exercise rooms of any hotel I’ve stayed at, and there was never a wait for anything.
Check-out: Easy and quick. Shuttle was ready to take me to airport immediately
Overall, a great airport hotel. Hotel grounds are nicely maintained, and there is lovely common areas both inside and outside the hotel. Everything about the hotel was inviting, and as long as they keep their shuttle running on time, itll be my go to hotel in the BWI area.
June 16, 2012
Rated 5 out of 5 by RoadWarriorA Upgrades All Around
The new health facility is quite an upgrade with brand new machines and a great atmosphere. Additionally, the new menu at the 7th floor club lounge is a great change of pace. New foods and more variety, with a bit more sophistication were a welcome surprise.
As always, the staff was extremely helpful and driven to make my stay comfortable.
December 19, 2014
Rated 5 out of 5 by Lori18 Unbelievable Stay
I can't say enough about how wonderful our stay was at the Westin - BWI. The comfort, the amenities, the staff, the pool and restaurant all surpassed our expectations. My children did not want to leave. I will say that I was pleasantly surprised and moved by the handicap accommodations as well. One of my daughters is paraplegic, and the lift to the pool was something that my husband and I did not expect. Thank you for such a wonderful and relaxing stay - we had a terrific time.
April 8, 2014
Rated 5 out of 5 by RESTED1 Quality of sleep
The rest that I was able to obtain from the comfort of the BED, I have yet to find another to compare
December 9, 2014
Rated 3 out of 5 by Brila Disappointed this time
We were disappointed that we didn't receive communication from the staff. We had to ask about the breakfast package. The executive room on floor seven was not available other than soda's and coffee. The restaurant closed down for recarpeting and no one ever gave us a head's up. The drivers for courtesy vans were great. The bed was good. This had been the first Westin we stayed at and we had loved it the first time.
December 1, 2014
Rated 3 out of 5 by VonCueBall Platinum Member But No Eggs
Showed up at the club at 820am on May 23 and asked the attendant when there would be more eggs since they were picked over. She sat on her butt playing with a device and said can't get anymore eggs as the club closes at 900 am nearly 40 minutes from now. I told her that the GM would be informed about her laziness. She said who cares. As I got in the elevator another guest who overhead this while in the club said the service sucks here which is why this is my last stay. Westin needs to get out and start shopping its hotels to find out how dismal some of the staffing has become.
May 23, 2012
Rated 3 out of 5 by NoNickname Long Wait for Shuttle
I called the hotel from the airport, and told them what airline I was at so they could send the shuttle. I waited 20 minutes outside in near freezing temperature, only to see the van drive right by me. I called the hotel back as the van went by, and they told me I would have to wait for another van, so I waited another 20 minutes out in the cold, late at night. I hardly got an apology from the driver when I told her she drove right by me--one of those apologies were you get blamed for them not stopping--and the hotel did not acknowledge the inconvenience at all.
March 14, 2012