Rated 3 out of 5 Slippery Slope
The Westin BWI used to be my go to hotel to stay when traveling out of BWI. I would take advantage of its parking program and proximity to the airport. It was always clean and never had problems. The last two times I have stayed here I have had multiple problems. Phones not working, door lock problems, clogged toilets, hot tub not functioning, and although they advertise in their amenities manual cellphone chargers if you left yours at home, nope they don't have them and no usb plug in the rooms. The furniture is older and falling apart, the sheets are not the heavenly bed sheets and the carpet in the halls is dirty and patched together. I will find a new go to, its a shame the Westin has stepped onto the slippery slope and doesn't seem to be slowing down.
May 27, 2015
Rated 3 out of 5 by EPK07 Breakfast
I have the breakfast buffet included in my rate. The first day I went to the restaurant and stood there while 3 staff members looked at me but no one came over to seat me, so I left.
The second day I went to breakfast, only needing a box to take away food. Again I stood waiting and finally the omelet guy asked me if I needed something.
That group really needs some retraining in customer service!
May 18, 2015
Rated 3 out of 5 by GWS48 Quality has slipped
Surprised to see a parade of ants outside the elevator on Level 2, the TV remote had dead batteries, and the pictures on the wall were smeared with fingerprints. The fact that the maids did not know enough English to comprehend us was disturbing The check-in desk personnel pleaded ignorance about the AAA free breakfast promotion advertised on your website..
April 28, 2015
Rated 5 out of 5 by lexandmyah Always a great stay
We always make it a point to stay here prior to flying out of BWI, The hotel is very clean and the staff is always friendly. It is very convenient to leave the car at the hotel and use the shuttle to and from the airport..
April 16, 2015
Rated 5 out of 5 by pete991 Improvement ideas from regular guest
Overal excellent hotel. Two improvement ideas:
1- need a plug near bed for charging phone
2- need more help in the restautant at breakfast
April 16, 2015
Rated 5 out of 5 by LC0415 Enjoyed my stay very much.
The reception was great (Sundae was bright and cheery). The room was great and the Concierge Lounge was great.
April 10, 2015
Rated 5 out of 5 by energywhiz Great STay
Recognized as a Platinum member by the front desk, was checked in early. Exercise and pool facilities were large, clean and very nice. Room was spotless and the bed was very comfortable.
Lounge was closed but was given appetizer and breakfast coupons without asking. Didn't have time to use either so can't comment on food/beverage quality.
February 15, 2015
Rated 5 out of 5 by Andrew333 As expected, very good
This is a great Westin property near BWI and centrally located in the Baltimore area.
The staff was welcoming, friendly and genuinely cared to ensure my stay was to my expectation.
As with many of the reviews, I agree that the club level breakfast and evening meal is exceptional and enough for a full meal if you so desire.
The rooms are clean, well maintained and very comfortable, just as your favorite Westin property.
The fitness room was also great, with a variety of machines and space to stay fit while on the road.
There is not any valet and parking is a bit inconvenient to the entrance, but other than that, what the staff controls, they manage exceptionally well.
Great business hotel!
February 7, 2015