Rated 1 out of 5 by scaler78 I was disappointed
I arrived at 3:30 PM and had to wait 2 hours before I could check in! I was told I would be called on my cell phone but periodically employees toured the lobby looking for particular guests. Twice I checked at the desk and the second time was given a room. I was never called.
The toilet did not flush and there were dirt smudges on my sheets!
June 15, 2013
Rated 3 out of 5 by capitaljazzFest Decent but needs improvement
Hotel was nice and clean. Hotel services were o.k., the bellman did not help with luggage upon check in. Ordered lunch in the resataurant....my husband and I were the only people in the restaurant and we waited 45 mins for some burgers! Inside te room, internet connection was off and on, kept losing signal.
June 14, 2013
Rated 5 out of 5 by Clyde69 Great hotel to stay at.
Always a great hotel to stay at where ever I go.
June 14, 2013
Rated 2 out of 5 by wenonly1 A disappointing stay
1. I requested You24 for one room and was approved, but when I checked in, the front desk was confused. I was afraid it might not processed correctly and unfortunately I was right. I requested 11 PM check in and 10:30 PM check out, but when I returned from my volleyball tournament, they already checked out all of my room although I gave them specifically which four rooms to check out. Luckily I booked another room to extend my stay, but the promise ws not met. 2. The pool was nice but two times when I used the pool, there was only one person (who is also a safeguard) working there, both times, I could not get a towel because it was out. The first time I was there close to the close time (which is 10 PM), the guy shut everything right at 10 and get everybody out and got me the towel. The second time when I told him that I only have 20 minutes and I need a towel, he said he would try to get someone to bring couple towel for me, but he waited until there were another three guests got out the tub and asked for towels. He got everybody out of the tub and pool and got the towel. I appreciate his efforts but I wonder why he could not get any help. Because of the wait, I had to rush a little for my train ride. 3. The hotel wireless is so bad, none of the rooms can get any wireless reception, we could not even find the wireless name on our devices. Even at the lobby, the wireless is so weaker that I did not use it wireless the whole time I stayed there. Very disappointing... 4. Club lounge was good, same as Sheraton but it's not 24 hours, Very small refrigerator and the drinks run out constantly. 5. All the guests under my reservation complained the central fan was too loud (couple of them use the ear plug) and it's very hard to adjust the room temperature. I just hard time to believe the thermostats are not working properly... 6. I had some issues with my bill and I had to use my ambassador to open a ticket to have them fix the issue. it's still open as I write this review 7. this Hotel is one of the very few hotels won't participate SPG double point promotion
Overall, not a good stay, I won't recommend this hotel
June 10, 2013
Rated 1 out of 5 by Disappointed Customer Service Does Not Exist At This Hotel
Front desk was contacted about the room temperature. They were told we had adjusted the thermostat without success. We were basically provided with statements that serve to attempt to placate a customer. This was an insult to our intelligence. I have stayed at other Westin Hotels with excellent ratings. This hotel has a mangement issue along with an employee problem.
May 31, 2013
Rated 2 out of 5 by Abdul I booked room for 4 guest..got room that can fit only 2
I booked double bed for 4 guest (i listed 4 guest in the reservation and got charged extra for the additional guest too), but when i check in i got king bed which can fit 2 and gave me roller bed saying it can fit 2 more. but roller bed can fit only one. one of us has to sleep on floor
May 28, 2013
Rated 5 out of 5 by MTm5 Exceeds expectations!
This is a truly nice hotel. Easy to get to from BWI, yet not an airport hotel. Great service, restaurant and easy parking.
May 28, 2013
Rated 2 out of 5 by NPISteve Staff Needs Improvement
Just a couple of notes...
As a SPG Gold member, I was never offered a welcome gift..I had to go back down to the reception desk to ask for it...
On the 6th day, I returned to my room at 5:00pm to find that the room was in the same state as I left it at 6:30am...I was informed that I had a DO NOT DISTURB sign hanging on the door which was not the case...
May 26, 2013