Rated 5 out of 5 by GManPSU Great Bar Staff
As all Westin's this hotel is very comfortable and the staff was great ...Karah and Ewing were great at the bar ... looking forward to returning to this hotel.
May 16, 2013
Rated 3 out of 5 by mbp1970 Good but not Great
The room itself was clean. The hairdryer in bathroom literally was falling apart and the coffee maker didn't work. Overall experience was good but not great.
September 25, 2013
Rated 5 out of 5 by pooluser lovely hotel
Comfortable, quiet, large room; attractive lobby and conference rooms; excellent indoor pool.
I plan to stay here again, when I need a hotel in the area.
October 13, 2013
Rated 5 out of 5 by DRJRL A Great Westin Hotel
We needed hotels for a late evening arrival and an early morning departure at BWI. Being a Starwood platinum member, I checked out the availability and reviews of the numerous Starwood options in the area. I prefer the Westin Brand option when everything else is about equal, so I ended up booking our arrival-night stay at the Westin Airport hotel. We were supposed to arrive at the hotel around 1:00 AM. But our connecting flight out of DFW was delayed, so we did not get to the hotel until after 5:00 AM. I had called the hotel and they had everything arranged so we could go directly to our room. We were upgraded to the executive club floor. The room was very nice, very spacious, with a beautiful view of the surrounding countryside. The club room was not open on Saturday, so we got free buffet breakfast in the dining room. When I awoke at 10, I went down for breakfast and they allowed me to take a breakfast plate back up to the room for my wife to ahve when see awoke. The service, accommodations, staff and facilities were up to or exceeded the Westin standards. I only wish that we would have had a little more time to enjoy our room.
September 11, 2012
Rated 3 out of 5 by NickP Very nice and comfortable
I have stayed here many times and the hotel is very nice and the staff generally very pleasant and welcoming. The rooms are extremely comfortable and rather large. I recently had an iffy experience with dinner and breakfast at the restaurant. The dinner was marred by service that was inept and haphazard. The food is rather expensive and so are the drinks so you would expect service to be exceptional. That was not the case. Although the restaurant had only 4 tables when we arrived and 2 wait staff were working, it took forever to get our drinks and appetizers. When the entrees arrived no one had bothered to clear the table of the empty appetizer dishes. The staff with dinner plates in hand waited for us to move our plates to make room for the entrees. No bread or butter was offered. We overheard at an other table that they do not offer it but we saw a table with rolls and butter. We ordered desert and it took 20 minutes. It was amateur hour at this restaurant. Dinner was very expensive at $20 plus per entree and $10 plus per appetizer. A martini cost $14. At breakfast the buffet food was not very warm, though the selection of food was quite good.
January 27, 2014
Rated 5 out of 5 by SnowAngel325 Comfort, Cleanliness, & 4 Inches of Snow
What more could anyone ask for at the end of March! An excellent choice for comfort and cleanliness plus a little snow thrown in at no added cost ...
March 26, 2013
Rated 5 out of 5 by LLW11 Very nice
The staff was welcoming and friendly. The breakfast was excellent - and the waitstaff in the dining room were particularly helpful and accommodating.
January 23, 2013
Rated 4 out of 5 by Valerie23 Wish the restaurant staff was attentive
Our stay at the Westin was not planned, due to a big snow storm my daughter's flight to California was cancelled and we needed a place to stay the night. I found the Westin had a few rooms available so, we jumped at the chance to stay in a highly recommended hotel with an indoor pool and on site dining. The room was beautiful, and we enjoyed the pool. We were charged 2 wifi connection fees for one room, which was corrected but a hassle. The worst part of our stay was the dining. The staff was not attentive, they were unkind. We had to ask to be seated after a 10 minute wait with no one ahead of us and plenty of empty tables. We had to ask to order after our server walked by us at least 5 times. Our food was good but, our server took my plate away without asking if I even wanted a box! I had half of a burger left. I was greatly disappointed. We didnt even stay for breakfast because I saw it was the same server there at the host stand. It made a tough situation worse, and when I tried to tell the front desk the next day, he dismissed it and started to talk to the person next to him while I was in mid-sentence. Not great service but the property is beautiful.
February 17, 2014
Rated 4 out of 5 by ColJohn2013 Great stay
We enjoyed our stay and look forward to our return at the end of the month. I think wifi should be free, however....this is my only criticism.
August 6, 2013
Rated 5 out of 5 by jackie47 this hotel nice stay
very nice everyone so nice room very nice the hotel is so pretty you are mins from the hobor were everything is and ten mins from the mall
October 22, 2013
Rated 5 out of 5 by Pat86 Great Service
This is a clean, comfortable, and well run hotel. The thing I really like about it is the attentiveness of the staff. They are outstanding!
December 10, 2012
Rated 5 out of 5 by Guest22 The Hotel met or exceeded my expectations
Everything was clean and well designed for comfort, convenience and style. I only stayed for one night and was able to get a great price.
February 23, 2013
Rated 2 out of 5 by wooee47 Disappointed
Cashews on the floor in room, chair broken, phone uncharged, food terrible 45 minute wait for room service and then got the order wrong.
February 12, 2013
Rated 5 out of 5 by Johnny2395 Perfect for our little trip!
I grabbed this hotel late and it was well worth it! Everything is spotless and the staff is very helpful. I would highly recommend!
September 3, 2012
Rated 1 out of 5 by Gary1776 Big Disappointment!!
No heat in my room!!! I arrived at the hotel after being in transit over 24 hours. Once I checked in, I went straight to my room to get some well needed rest. After setting the thermostat I went to sleep only to wake up around midnight freezing! I called the front desk and they told me to re-set the thermostat. After another 2-3 hours of cold, I called the front desk and they finally sent someone up who figured out it must be broken. Around 4:30am they moved me to another room. So much for getting a good night sleep. In the morning I expressed my discontent to the manager who told me he couldn't do much and that I booked my stay via Expedia!?!?? Why the lie? Afterall, I didn't get to Platinum by booking via Expedia nor that other site! Once I showed him my email confirmation from Starwood, he went mute. Anyway, he promised to remove the bill for dinner and credit me 2,000 points. Because of his attitude, what should have been a 2 night stay turned into one. Of course I still don't see the points credited to my account. We all understand that mechanical things break. However, a breakdown in service from an otherwise fine hotel, is a very BIG disappointment.
December 2, 2012
Rated 5 out of 5 by MTm5 Exceeds expectations!
This is a truly nice hotel. Easy to get to from BWI, yet not an airport hotel. Great service, restaurant and easy parking.
May 28, 2013
Rated 2 out of 5 by Tired33 A Disappointment
I stayed at the Westin for the first time - chose the most expensive and highly rated hotel in the area so that I could be assured of getting a good night's sleep. The room was just average, with no outlets near the desk to plug in my laptop, phone, etc. There refrigerator/mini bar had no snacks or drinks, and wasn't working. I called down to have a fridge brought up, and after 30 minutes, called again (it was nighttime and I wanted to go to sleep) to see what the holdup was. They said housekeeping was on their way. 30 minutes later, with still no fridge, I called back and told them to please cancel the request because I was going to sleep. 30 minutes later, housekeeping came and banged on the door to wake me up. I was not happy. The next morning I had breakfast in the restaurant, and the staff person making the omelettes confused my order with someone else's. He apologized and remade the omelette, but it was so runny it was almost inedible. The checkin staff had forgotten to give me the voucher for breakfast, which came with the rather hefty rate I was paying, so I had to go back and get it. Nothing was horrible - it just wasn't up to the standards I expected.
August 27, 2012
Rated 5 out of 5 by SusanBee Excellent rooms!
Loved the bed - linens were lovely and mattress was super comfortable! And the dual-headed shower? A wonderful surprise!
October 3, 2013
Rated 2 out of 5 by Secret1 Disappointed
Hotel has no suites and the Club floor breakfast was not set up at the opening time. Had to call to get the food set up.
July 2, 2013
Rated 5 out of 5 by Jarvis12 This hotel is conveniently located to BWI Airport
Great accomodations. Restaurant was very good. Very comfortable beds and most attractive decor throughout the hotel.
August 12, 2012
Rated 5 out of 5 by sromano Great Stay!
The staff was very friendly and professional. The gym was nice and parking is free which is always a plus!
November 2, 2013
Rated 4 out of 5 by MicheleM2012 decent and clean
Good for staying over night near the airport. Hotel was clean, staff was nice, room service was slow....
May 22, 2013
Rated 1 out of 5 by stiksnbricks Management offered me free adult beverages in the bar b/c this yahoo photographer was rude to me
I received my Amex bill and the hotel charged me for the adult beverages!!!!!!!!!!!! over $40!!!!!!!!!
May 17, 2013
Rated 4 out of 5 by Day1 This hotel has great features.
I would stay at this hotel again. The staff was very friendly and polite. The hotel was very clean.
April 8, 2013
Rated 4 out of 5 by Polksrunner Front desk
The staff at the front desk we're excellent. First impressions make a difference. They were great!
June 21, 2013
Rated 5 out of 5 by Redman2 Excellent
It was a great stay, totally love the experience, will look at Westin hotels first from now on.
September 22, 2013
Rated 3 out of 5 by 22765 dining
Bar staff was not very pleasant. Seemed like we we're a bother. Food was not very good.
April 28, 2013
Rated 5 out of 5 by sslopez133 Great Customer Care
First night over sold. Manager went out of her way to make the next few nights better.
September 24, 2012
Rated 5 out of 5 by Marco707 Great Services
Top rank customer services. The entire staff made every effort to cater to my needs.
January 11, 2013
Rated 4 out of 5 by RB44 Nice but internet...
WiFi was down during stay which gave me the opportunity to enjoy the surroundings
October 18, 2013