Rated 3 out of 5 Housekeeping Needs Help!
As a Starwood Preferred Guest, I really expected our 3 pm check-in time to be honored. Instead, we were told our room was not yet ready and it was 4:30 pm before we were allowed to check-in! Strike one. Upon entering our room, I found a dirty black sock under the desk. Eww. Strike two. I called and requested a refrigerator and was told there were none available. Out. But it goes on... We actually discovered what looked like a refrigerator in the cabinet and proceeded to pull the dresser out so we could plug it in. The light came on but it never cooled. We also had to plug in the TV which showed only messed up colors and would not work. We unplugged it. This is the third year we have attended a conference at the Westin BWI and have always been tickled to be there. The beds and bedding are very comfortable!! After the conference, we stay an extra night and enjoy the pool and hot tub. The free shuttle service to local restaurants is a great amenity. The meeting and event facilities are great and the lunch that was served was outstanding. Overall, my feedback is that Housekeeping Needs Help!
March 10, 2014
Rated 5 out of 5 by Hardrock04Actual Baltimore BWI Westin, November 2013
Short and sweet. Solid choice hotel. Great staff, good food, awesome location. I have spent many nights around BWI, I will be returning to this hotel whenever possible. I highly recommend for business and those highly infrequent romantic getaways. I doubt I would use it for family travel, simply because there is really nothing close by. I will be back!
March 1, 2014
Rated 4 out of 5 by Valerie23 Wish the restaurant staff was attentive
Our stay at the Westin was not planned, due to a big snow storm my daughter's flight to California was cancelled and we needed a place to stay the night. I found the Westin had a few rooms available so, we jumped at the chance to stay in a highly recommended hotel with an indoor pool and on site dining. The room was beautiful, and we enjoyed the pool. We were charged 2 wifi connection fees for one room, which was corrected but a hassle. The worst part of our stay was the dining. The staff was not attentive, they were unkind. We had to ask to be seated after a 10 minute wait with no one ahead of us and plenty of empty tables. We had to ask to order after our server walked by us at least 5 times. Our food was good but, our server took my plate away without asking if I even wanted a box! I had half of a burger left. I was greatly disappointed. We didnt even stay for breakfast because I saw it was the same server there at the host stand. It made a tough situation worse, and when I tried to tell the front desk the next day, he dismissed it and started to talk to the person next to him while I was in mid-sentence. Not great service but the property is beautiful.
February 17, 2014
Rated 5 out of 5 by LM4847 wonderful staff
We were very tired , very stressed and had to change airports at the last minute under difficult snowy conditions. Your reception staff on the night of our arrival and on the morning of our departure were unfailing pleasant and helpful and went out of their way to make sure we got where we needed to be .
We would definitely stay here again
Elderly UK visitors
February 15, 2014
Rated 3 out of 5 by Marine2691 Birthday Party
Over all experience was ok to good. price for the room was great for the area. club level room was great. club lounge was not realy a lounge. couple bags of pretzels, granola bar, and some soda. A little offended at the bar staff. i met some friends at the bar. I didn't even make it fully into the bar. had a redbull in a glass of ice when i came down from my room. i was asked to leave the bar with my drink. after that it was still difficult to get a drink from the bartender. very over priced drinks.
the breakfast buffet is just ok. you can go to Bob E around the corner and get better food at a better price.
the "incidental charges are rediculousl Incidentals per night where more than the actual room charge per night. Nothing was charged to the room, but be prepared to initialy pay 2 1/2 times your rate. my room was $100 per night, incidentals was 140 per night on top of that. (yes i will get that back, but that's not he point)
February 10, 2014
Rated 5 out of 5 by georgia2013 Feb 2
Comfortable bed..excellent breakfast...great staff
February 5, 2014
Rated 5 out of 5 by Buffalo83 One of the nicer airport hotels i've stayed at
**Rating expressed is based on the hotel being an airport hotel**
Five day stay during May. A stone’s throw away from the airport, but impossible to walk (so drive or take the shuttle). Although people had expressed problems with the shuttle, the shuttle for me took 5 mins to arrive after calling, and at the end of the stay was ready at the desk to take me back to the airport with no delay.
Check-in: No suites at the hotel, but upgraded to the club floor. Checkin was fast and efficient, and front desk quickly provided me with some extra toiletries that I had forgotten. Lobby is impressive and really nails the feel and spirit of a Westin – you can almost forget that its an airport location
Room: Room was clean and comfortable. Heavenly shower and heavenly bed. Very roomy in both the bedroom and bathroom. Housekeeping was consistent. Room showed only minor signs of wear. Ample plugs by the bed too, which as a business traveler was welcome
Club Lounge: Really nice lounge. Breakfast and dinner service is ample. Extra kudos for dinner – there was curry dish one night that really was great. Very easy to have a legitimate high quality full meal. Beer and wine is available at discount prices. Only downside is that the lounge is not open 24 hours, so you can’t grab a water or soda if you get in late. Attendants weren’t overly engaging, though this wasn’t really a bad thing
Restaurant: Had the breakfast downstairs a couple of times. Nice buffet, standard fare with an omelet station – omelet was really good.
Exercise room: Exercise room is extremely impressive. Large, high ceilings, spacious. Multiple treadmills, bikes, ellipticals, free weights, and machines. Ample space for stretching, etc. One of the nicer exercise rooms of any hotel I’ve stayed at, and there was never a wait for anything.
Check-out: Easy and quick. Shuttle was ready to take me to airport immediately
Overall, a great airport hotel. Hotel grounds are nicely maintained, and there is lovely common areas both inside and outside the hotel. Everything about the hotel was inviting, and as long as they keep their shuttle running on time, itll be my go to hotel in the BWI area.
June 16, 2012
Rated 3 out of 5 by NickP Very nice and comfortable
I have stayed here many times and the hotel is very nice and the staff generally very pleasant and welcoming. The rooms are extremely comfortable and rather large. I recently had an iffy experience with dinner and breakfast at the restaurant. The dinner was marred by service that was inept and haphazard. The food is rather expensive and so are the drinks so you would expect service to be exceptional. That was not the case. Although the restaurant had only 4 tables when we arrived and 2 wait staff were working, it took forever to get our drinks and appetizers. When the entrees arrived no one had bothered to clear the table of the empty appetizer dishes. The staff with dinner plates in hand waited for us to move our plates to make room for the entrees. No bread or butter was offered. We overheard at an other table that they do not offer it but we saw a table with rolls and butter. We ordered desert and it took 20 minutes. It was amateur hour at this restaurant. Dinner was very expensive at $20 plus per entree and $10 plus per appetizer. A martini cost $14. At breakfast the buffet food was not very warm, though the selection of food was quite good.
January 27, 2014