Rated 5 out of 5 by mary1962 Great stay
Stayed at this Westin in July 2013. Found none of the concerns from some negative reviews. We arrived at 11 am and were allowed to check in early to a clean and very comfortable room on the 11th floor. We had breakfast in the restaurant one morning. Excellent service and delicious food. The bar service was excellent. We found the front desk staff to be courteous always. The staff was friendly and accommodating. We did not use the pool or exercise room. But we found the hotel to be quiet and very comfortable. We turned the thermostat down to 70 and the room got down to 70. It is very convenient to the Ballston Metro. I would not hesitate to send friends to this hotel or to stay here again. Lots of dining opportunities within walking distance to the hotel.
August 8, 2013
Rated 2 out of 5 by sportsfan13 disappointing staff
the staff at this starwood property needs a tremendous amount of improvement in their handling of the guests. never been more disappointed at a hotel. I went to retrieve my car from the valet who had taken it and he looked at me like I was crazy, as if I should have known that the valet pickup happened inside the parking garage- something he never informed me about. Inside the garage there was no one at the window to get my car and the only visible attendant was shooting the breeze with a friend, after waiting 10 mins told I should give my ticket to the person at the window for service - I pointed out that there was no one there!!
August 6, 2013
Rated 5 out of 5 by FM27 Great visit
high quality, very convenient, staff most helpful!
August 2, 2013
Rated 5 out of 5 by ABAB999 Excellent location
Thank you for meeting our special request (a Bible in the room). Excellent.
August 2, 2013
Rated 3 out of 5 by CWill 3.5 stars
This hotel is located in a great place. There is a out-of-date mall near with a cinema and food options. Hotel is about three or four blocks from the metro station. There is one restaurant in the hotel and no gift shop/small mart for essentials. The bed was very uncomfortable and linens were very worn. The bathroom was small. The staff is friendly and met all my needs. There is a Starbucks attached, which is very nice. They also provide Starbucks tea and coffee in room. The thermostat would not let us turn the air below 72 degrees, and resulted in us being a little warm after being in the sun all day. Overall, I would stay there again, but it is not a four star hotel.
July 31, 2013
Rated 1 out of 5 by UpsetAgain123 Double Bill-Again
I had stopped staying at the Westin because inevitably they continued to bill for water or other items that were never used. It had been 3 years since I last stayed...choosing other local hotels. I thought I would give it another shot. This time, you not only billed my company credit card for the cost of the hotel...but you billed my personal credit card as well. I am starting to think your staff work on commission. Errors occur...I understand. But the errors this particular hotel make are the norm and the customer service is terrible. I'll take another 3 year hiatus from the Westin.
July 29, 2013
Rated 4 out of 5 by jlm62 Arlington VA- Washington Vacation
Was close to the metro. Had breakfast at the hotel which was good. Disappointed that we had to pay separately for internet. Pool was nice. Staff was attentive.
July 15, 2013
Rated 2 out of 5 by Nikki11 Disappointed
I was really excited about staying at the Westin. The hotel was highly recommended. What I didn't like about my stay was the lack of ammenities. I felt for the price per night even the most basic hotels provide microwaves in the room. The only positive I can say was the great customer service provided by Andrew at the front desk.
July 15, 2013
Rated 5 out of 5 by DonDC Gateway was a blast
We had a great time at the Arlington Gateway Westin. It was close to DC and the Metro was easy to get to and took you right into the city. Everything was first class and the staff was awesome. We highly recommend the Gateway.
July 14, 2013
Rated 2 out of 5 by sofcppp This hotel has issues
Guest room wi-fi did not work, even after calling the front desk and the service provider.
Food service in the restaurant was very slow.
July 13, 2013
Rated 5 out of 5 by Ang10 Comfortable Rooms
This hotel was easy to get to from the Metro. The rooms were comfortable and met all of our needs although it was a little dusty.
July 5, 2013
Rated 4 out of 5 by suepr I was basically happy
The concierge was not too helpful. When I tried to discuss something with me in the morning he said he just got in and I should come back later. When I came back during a conference break he said he was busy with something else.
July 1, 2013
Rated 4 out of 5 by Lb10 No free internet
''was a disappointment in a hotel of this class. And had trouble both days accessing internet.
in addition, while room was clean, the hallways were not - there was a string and some other litter in my hallway (floor 11) for the entire two days of my stay - it was obvious the hall did not get vacummed.
For a hotel of this level, this should not happen.
June 30, 2013
Rated 5 out of 5 by jb1937 Military promotion
In town to participate in a promotion ceremony at the Pentagon. Arrived early and needed to change. The staff were able to get us into our room early for that purpose.
The original reservation was for one bed.. When a 2nd family member decided to make the trip, on short notice, the staff did a terrific job of providing us with a two bed alternative.
While it may have been advertised, do not recall seeing online detail indicating on site parking would be an extra cost.
June 30, 2013
Rated 5 out of 5 by MSYTraveler Westin Arlington
Sleeping room was very well appointed. The staff were all very helpful going out of their way to open doors, refresh meeting rooms and keeping the public restrooms clean and well stocked.
June 26, 2013
Rated 5 out of 5 by friendlyperson69 opinion
It would have been better to have self parking rather then valet parking.
Everyone on staff were very friendly with a hello and helpful. Smaller breakfast portion might be a consideration. Overall our two night stay was very good.
June 25, 2013
Rated 5 out of 5 by SCM1 Best Hotel in Arlington, VA
Hotel room is clean and the bed is very comfortable. Great friendly and helpful staff which makes my stay special. Location of the hotel is great - close to metro transit which covers most of the Washington metropolitan area; across from a shopping mall with a movie theatre, and surrounded by good restaurants.
June 24, 2013
Rated 4 out of 5 by AoifesMama Great for family stay
I worked out in the morning while my husband and toddler slept; very convenient - as was the onsite restaurant. Breakfast in the restaurant was very good and reasonably priced. (Service a little slow). The pool is very big, so we enjoyed plenty of time there! We rarely spend time in the actual hotel, the way we did on this stay. Walkable to shopping and several restaurants; definitely a plus getting a toddler tired enough to sit still for dinner!
We will definitely be back!
June 23, 2013
Rated 4 out of 5 by energywhiz Good for my needs
Hotels was good for my needs. Stayed with my wife for a night on the way back from vacation. Checked in close to midnight and was upgraded by the friendly front-desk clerk. Room was of a good size and very clean. Liked the HD channels on the HD tv.
Only slight disappointment was the lounge the next morning. Food was disappointing both in offerings and quality.
June 22, 2013
Rated 3 out of 5 by Vika Showerhead sucks!
Loved staying at this hotel b/c of the two-headed shower but now they have a rain one with a hand held that leaks + drips on your head. Booooooooo
June 17, 2013
Rated 4 out of 5 by Monday1768 The food was C-
The change in staff was probably not a good move this time of year. Some of the meals were not on point. Expected better.
June 16, 2013
Rated 4 out of 5 by Mike40 Hotel
Very friendly and helpful staff. Close to the Metro. The service in the restaurant is terrible and the pool needs a good cleaning.
June 13, 2013
Rated 4 out of 5 by QMKW Great Staff
This hotel has great staff who often go out of the way to help guests.
June 13, 2013
Rated 4 out of 5 by CVL63 Lovely stay
We had a very nice, lovely stay at this Westin. The staff was very friendly and helpfull. The room was very nice. The hotel is nearby the metro station so without no worries of parking you can visit Washington DC. This Westin has also a very good restaurant.
June 11, 2013
Rated 4 out of 5 by MissingOurKGirl Nice place; horrible wifi
Overall, this was a really nice place to stay. Most of the people were very nice and helpful. When you could find someone at the Concierge desk (most times it was empty--why have one if there is no one there? Called on three separate occasions and the phone was never answered), they were helpful. I did have one that was somewhat rude. We did have a light bulb out in one of the fixtures but it wasn't a big deal. Just a few stories: I called about a week in advance to confirm our reservation and asked for a roll away bed. I was told it was marked on our reservation. When we checked in, they didn't have that info. But they did have one delivered fairly quickly. When it was being set up, the employee jammed the plug for the light in that corner and totally bent the prongs on the plug so that light did not work for the rest of our stay. We left for dinner. When we got back, the bed was gone!! After a trip to the front desk, it was brought back with a somewhat half hearted apology. But at least it was back. Another story: I emailed the hotel prior to our trip to confirm parking rates. I was told it would be $25 per night. When we checked out, we were charged $26 per night. Something we did not realize until too late. (I'm wondering why they even charge for parking. That should be included in the price of the hotel) Last story: we were told that wifi was available in the rooms for $12.95 per day (THAT'S AN EXORBITANT AMOUNT!) but the wifi was free in the lobby. That "free wifi" was HORRIBLE! Like I said, overall it was a very nice place to stay. I just wonder why nicer hotels feel they need to nickel and dime you for everything.
June 9, 2013
Rated 2 out of 5 by Karen Not Your Typical Westin - This is not a complement
We have stayed at Westin hotels all over the world and this one definitely stands out. The location is superb, which is why we keep staying here when on business. However, the rooms/bathrooms are dated and need of serious upgrades, service is slow and often require repeat requests, and the bell hop staff need some serous training about anticipating/ reading guest needs.
June 9, 2013
Rated 5 out of 5 by CLAU great stay
it was our first time in washington. WE LOVED THE CITY AND SPECIALLY YOUR HOTEL IT IS VERY CONVENIENCE NEAR TO ALL WE NEEDED TO VISIT . IT IS A BEAUTIFUL HOTEL ,VERY CLEAN AND THE FOOD IS DELICIOUS. WE WANT TO GIVE SPECIAL THANKS TO THE FRONT DESK PERSON MR. ANDREW HE WAS SO NICE AND HELPFUL AND PROFESSIONAL AND TOOK CARE OF OUR STAY
June 6, 2013
Rated 3 out of 5 by PandC Parking
Was disappointed in that parking was not included in the price of the room. We were not told that we were going to have to pay for parking. It was added to our bill after we checked out of the hotel. We will probably not stay at this hotel again because of the parking.
June 4, 2013
Rated 5 out of 5 by Mac13 Great Location
Great hotel with excellent accommodations. Staff friendly and knowledgeable. Close to food, drink and shopping. Short walk to the Metro.
June 1, 2013
Rated 4 out of 5 by Barley Parking
The reason I would not recommend your hotel is because of the cost of parking. Last year I stayed at the Comfort Inn, free breakfast and no charge for parking. I will certainly stay there next year.
May 29, 2013