Rated 3 out of 5 by Ronk Average
Bed, shower, staff , cleanliness and dining are abovevaverage. .. Room AC was poor (rrm 716) Online confusion about room . Misleading. Also did. not know Club not open on weekend. Surprised that bar closes at 10:30pm. Never received fresh soap . Not sure if I would recommend.
June 27, 2012
Rated 4 out of 5 by Idahospud This hotel was perfectly located for my needs
This is the second time I have stayed at this hotel on business travel. I found it to be perfectly situated for my needs while in the Washington DC area. Rooms are comfortable and very clean as are the public spaces. I would recommend this property to any business traveler.
December 3, 2012
Rated 5 out of 5 by HazelnutTX Enjoyable Stay
Great stay. The staff was wonderful. We had a drainage problem in sink but someone was sent up within 15 minutes and it was fixed. Will stay here again.The spa we used each night and relax after alot of walking in DC.The beds were comfortable and the showers are great too.
January 23, 2013
Rated 3 out of 5 by CoffeeGal Most Important re Virginia stay
I forgot to mention THE Most Important piece from our stay at the Westin in Virginia last weekend. The COFFEE in your restaurant/bar was PERFECT! Fresh, Hot, Brewed Perfectly
Made our final morning a GREAT Sunday morning - Carlos was the cherry on top
October 30, 2013
Rated 3 out of 5 by PandC Parking
Was disappointed in that parking was not included in the price of the room. We were not told that we were going to have to pay for parking. It was added to our bill after we checked out of the hotel. We will probably not stay at this hotel again because of the parking.
June 4, 2013
Rated 3 out of 5 by Frequentflier27 Details are lacking
Room was fine but local TV channels did not work. There were no plugs by the bed. The iron lid was missing so water would leak when in use. Overall, it was ok could use a careful look at upgrading the details. Gym was nice, restaurant fair. Employees were great though.
October 22, 2012
Rated 5 out of 5 by Cripper175WLM As always GREAT STAY at a Westin
Very enjoyable stay. Great customer service setting a comfortable tone. Room was great and I was very pleased with the cleanliness and how comfortable the bed was. Highly recommend this hotel and will be sure to stay there again in the future if I am in the area.
October 4, 2013
Rated 4 out of 5 by 98SJ Convenient Location - good service
As is usually the case, Westin meet my expectations for this visit. Clean, comfortable rooms, but there was a good deal of road noise (Glebe Rd view). The crib I requested was thankfully waiting in the room, I do appreciate a hotel reading the notes in my reservation.
September 12, 2012
Rated 3 out of 5 by wille Lots of hype but no bang for your buck
I thought this is a great hotel, My was I wrong the outside is great but the room service food is terrible and not worth the money that you are paying for.the carpet in the room was stained . not enough luggage carts. Next time I will stay some where else for sure.
January 24, 2013
Rated 5 out of 5 by ECJ87 Great haven in a busy location
I was in the area for an extended business trip and The Westin Arlington Gateway was a perfect home-away-from-home. There is a nice, albeit small, gym and plenty of great places to eat nearby. The recommended jogging path along the Curtis & W&OD Trails is perfect!
September 28, 2012
Rated 4 out of 5 by KSA158 Great Location, Nice Staff
Great hotel in location central to the Arlington business/government services community and with easy access to DC. Great proximity to Reagan airport and to Metro. Only downside is exercise equipment is often fully in use in the mornings.
December 4, 2013
Rated 3 out of 5 by Marilyn49 Room Flaws
We were in a suite and liked the layout. However, the Refrigerator didn't work. The bathroom sink didn't drain well at all. A card listing the TV channels was missing, and there were crumbs and a plastic knife when the sofa bed was opened.
December 1, 2013
Rated 5 out of 5 by walk6893 Mr. Jim Walker
My family and I stayed at this hotel over the wekend. The staf starting at the front desk to the resturant and lobby lounge was very friendly and attentive. I would highly recommend this hotel to my friends and business associates. I will surely stay here again
August 9, 2012
Rated 4 out of 5 by Noel72 I would go back any day!
I was very pleased with the design of this hotel and everything else connected to making my stay very comfortable. The accommodations were extremely comfortable and clean. I also appreciated this property's attention to hospitality details in the common areas.
June 27, 2012
Rated 5 out of 5 by JayJ Great staff
I arrived early in the day after an overnight trip and the front desk staff were able to get me into a room so I could shower change before heading to a meeting. Fantastic service, nice Reception in the lobby at the end of the day.
Great access to the Metro.
June 10, 2012
Rated 4 out of 5 by CVL63 Lovely stay
We had a very nice, lovely stay at this Westin. The staff was very friendly and helpfull. The room was very nice. The hotel is nearby the metro station so without no worries of parking you can visit Washington DC. This Westin has also a very good restaurant.
June 11, 2013
Rated 5 out of 5 by ECHTex Great customer service
I was scheduled to stay the weekend that hurricane Sandy was hitting the east coast. I was not able to make the trip and because of the craziness forgot to cancel my stay. Westin credited me my money back! Amazing customer service. Thank you so much!!!!!
November 17, 2012
Rated 2 out of 5 by trialman Comparison
I have stayed at a number of Westin properties. Tis one seems to be average at best. I was happy to get an upgrade to the "Executive" level, but it seems that the rooms are not anything special, and certainly does not compare to the Sheraton Club rooms.
July 25, 2012
Rated 5 out of 5 by ppbbcp Westin, Arlington, VA, Feb 2013
I travel quite a bit. I really don't ask much of a hotel. But the staff at the Westin, far exceeded anything I could have asked for. Service was prompt, and I felt like I didn't have to take care of any details on my own! The hotel staff did it for me!
February 4, 2013
Rated 5 out of 5 by jsbrown627 Great Family Get Away at Great Hotel
The hotel took care of every need. The swimming pool was in great shape. The concierge brought up extra coffee and a tooth brush we needed. The hotel was in great shape. The $25 a day for valet is a bit steep but we would definitely stay there again.
February 18, 2013
Rated 3 out of 5 by Rotor12 Winter Travel
The location wa perfect. My expectations fell short with the quality of service.
February 12, 2014
Rated 5 out of 5 by RM51 Quick stay in Arlington
While I was only there for one night, my stay was excellent. Attentive staff; great location; nice room with Westin-bedding (always a favorite); Starbucks in the lobby. Next time I go to the DC area, I will stay at the Westin Arlington.
September 28, 2013
Rated 5 out of 5 by SPGfans Great staff
We had a great stay. On our check out day, both Andrew at the front desk and Carlos at Pinzimini went above and beyond the call of duty allowing us to have a fantastic breakfast even before the restaurant opened. We cannot wait to come back.
June 5, 2012
Rated 5 out of 5 by Michael78 Excellent service and facilities
Im glad i stayed at the westin Arlington Hotel. I highly recommend this hotel because of the service they have, the attention for their customers, food, recreational area (GYM, POOL, etc), location for going running, malls, pharmacies, etc.
October 2, 2012
Rated 4 out of 5 by michiganlace Valet is a waste!
The hotel was clean and met our expectations. Staff were friendly and quite accommodating. I understand that parking is always going to cost extra, but having to tip for valet when they simply drive your car a few feet is ridiculous!!!
August 8, 2012
Rated 2 out of 5 by Azalli Failed to Meet Expectations
I booked a Club level room. When I arrived I wasn't given a room on the club level but had club lounge access. Inconvenient and time consuming to go up and down the stairs when I wanted something. The heat in my room was an issue throughout my stay. The first night it did not work and my room was 64 by the time I woke up in the morning. I called the desk but since it was already nearly midnight (I gave the room a couple of hours to warm up before realizing it was only getting colder) I didn't want maintenance in my room that late. When I returned to my room the following night it was warm, however the furnace was now making a very loud growling noise. I had no choice but to have maintenance come fix it. It wasn't an easy fix and they were there about an hour. Not exactly relaxing. Overall it was a really disappointing stay. For $400/ night I expected that I would have gotten what I booked and that the basic necessities like heat would be in proper working order. I plan to share my feedback with exL (the coordinator of the conference I was attending).
January 27, 2013
Rated 5 out of 5 by cls4 Hotel is wonderful; had a small lapse in the room preparation
Love this property and its cool zen vibe. I was disappointed this time that there was only one bath towel in the room and no shampoo. I let management know about these lapses when I left and received a sincere apology, which was nice.
February 14, 2013
Rated 3 out of 5 by busy lacking in facilities
it's not up to Westin standards...no mini bar, over priced room service with nickel and dime attitude ie charged me extra for onions and bacon on an already expensive burger
restaurant closes way too early and no close by restaurants
April 8, 2013
Rated 5 out of 5 by friendlyperson69 opinion
It would have been better to have self parking rather then valet parking.
Everyone on staff were very friendly with a hello and helpful. Smaller breakfast portion might be a consideration. Overall our two night stay was very good.
June 25, 2013
Rated 4 out of 5 by suepr I was basically happy
The concierge was not too helpful. When I tried to discuss something with me in the morning he said he just got in and I should come back later. When I came back during a conference break he said he was busy with something else.
July 1, 2013