Rated 4 out of 5 by JRP04 Good Location
I had just a one night stay but overall had a good experience. It seems that upgrades were hard to come by for Platinum members and the front desk was rushed (not rude but not overly accomodating). I avoided the shuttle service recommended by the hotel. The price was higher than the cost of a taxi from Ronald Reagan/National.
November 11, 2013
Rated 5 out of 5 by Hockeymom2 Great hotel
We've stayed in the Westin Gateway three years in a row, and it's always been consistently a great stay. The hotel is in a great location, very clean and service oriented. I love how the elevators are so fast - we never waited, even with a full hotel!
February 19, 2014
Rated 4 out of 5 by bruinnurse Loved it but some issues in the room
The staff that you call when you have an issue doesn't speak great english nor comprehend it. I called early in the AM to ask for the green program and was told great! The maid service knocked on my door 3x that morning, then called 2x all before 1200. VERY annoying and doesn't seem to understand when the guest has sa request
MANY of the TV channels were getting a "no signal" and the quality resembled a tube television in the 80's. Called 4x to ask about the signal issues and the lady that answered had no idea. it took 4 calls for the engineer to arrive and he didn't speak good english. No idea. VERY annoying when you want to Watch a World Cup Soccer Game
Lunch in the restaurant downstairs was GREAT! Loved the $10 trio of flatbread, soup and salad.
June 24, 2014
Rated 1 out of 5 by RH11 Catering inconsiderate and unprofessional
Catering started breaking down tables while we were still in the room. We had t oeat our lunch in the Hall some peole eat on the floor. Very unprofessional. AN apparently this action was endorsed by catering management. I will not be holding any large team events at a starwood property.
March 1, 2013
Rated 5 out of 5 by JGiraffe Flagship Westin
I'm tempted not to write glowing reviews of this hotel, because I enjoyed it that much. Everything about it far exceeded my expectations. Incredibly comfortable beds, top notch staff, and the gym has a wide open look at the city street below it. I am definitely coming back here again.
March 23, 2012
Rated 5 out of 5 by Overnighter99 One of my favorite business hotels
I stay at the Westin on business every few months. The hotel makes these quick overnight visits as good as they can be. The rooms are comfortable, the staff is great and the central location gives me direct access to where I need to go.
January 30, 2014
Rated 5 out of 5 by klmts Terrific all around!
My stay exceeded all my expectations! The facility is lovely. All the stay well amenities are great: healthier and delicious food, the New Balance fitness gear. The location is great--by the metro & Arlington shops and restaurants. I will stay here whenever I am in DC.
August 24, 2012
Rated 4 out of 5 by Flower1206 Prompt Service
My family had a wonderful stay at the hotel this weekend. Check in was a breeze and when the valet, accidently left our hotel in the front entrance for an hour, the hotel was very apologetic and waived our parking fee. My family and I appreciate those acknowledgements, all hotels should behave as such.
July 9, 2014
Rated 4 out of 5 by Lilispark Two good innovations
I like the way this hotel adds new innovations. Two on this trip:
-- customers can choose green service -- but I found NO place to use the $5 reward for using the green service because I didn't want to use the hotel's food service.
-- $5 to rent exercise clothing.
September 17, 2012
Rated 4 out of 5 by melly01 this hotel very comfortable
This hotel did everything possible to make me, my family and my schnauzer comfortable. I love the shower and the robes. The inclusion of the breakfast and the cocktails and appetizers in the evening, wow, was great. The only thing, I did not see any cans for disposal of doggie waste.
July 9, 2014
Rated 3 out of 5 by JHR57 disappointing
broken shower, broken phone, no help offered with luggage
July 12, 2014
Rated 5 out of 5 by Kanani555 This hotel was wonderful
The Hotel was wonderful from start to finish. The staff was friendly and very helpful. I would definitely recommend this hotel to anyone traveling to the the Washington DC area.
December 13, 2013
Rated 3 out of 5 by James192 Noisy Room - Bad Experience
The room was extremely noisy. The WiFi was slow. Very disappointing. The lounge snack selection is very limited. Will not be staying here again.
January 14, 2014
Rated 5 out of 5 by ajw233 Fantastic Hotel
During my stay I found this hotel and it's staff to be exemplary. I would certainly stay at this hotel in the future as well as recommend it to others.
December 15, 2013
Rated 4 out of 5 by Chrissy76 Great location
We spent a long weekend visiting the DC area. The Westin was very convenient to the Ballston Metro stop and the Ballston Mall. Both were 2 blocks away. Location itsself seemed to be a business district but felt very safe. Since the mall was so close the food court was convenient if you have little ones. Our hotel room was very clean and the staff was very helpful. The only glitch was we couldn't find the parking garage. From N. Glebe Road, it isn't clearly marked. We accidently parked next door. Good thing we asked the hotel , otherwise we would have been charged a lot more.
We had a great stay and we are defi itely coming back in the spring.
November 28, 2012
Rated 4 out of 5 by MichelleH This hotel is excellent!
Enjoyed my time spent at this hotel to include the Starbucks on site! My only complaint would be the $20 valet fee. I think this fee should be waived for guest of the hotel
October 10, 2012
Rated 5 out of 5 by BandChick Excellent...as always
As a single traveling female this hotel is perfect. Great location in close proximity of great restaurants and local bars. Also within talking distance of the Metro link.
September 11, 2012
Rated 3 out of 5 by hoosierchick perfect location
Easy walking to restaurants. Bed wasn't very comfortable, unusual for a Heavenly bed. Club level was disappointing and not worth the extra charge.
November 10, 2011
Rated 5 out of 5 by Bam757 Great!!!
Everything is great clean and safe. Perfect location
December 13, 2013
Rated 3 out of 5 by BakeRandR OK Stay
The hotel was easy to locate and the staff all were pleasant, helpful, and professional.
I attended a conference - the meeting room was extremely cold.
Food in Pinzimini was OK but not good enough that we wanted to return. I had mushroom ravioli that was barely room temperature, not warm or hot. My husband had pizza which was not bad but definitely too large for a 1 person meal.
The room was spotless - although we did have some problems logging onto the Internet initially we were able to get quick assistance with that. The shower was wonderful! Noise was a little problem our last night. Why is there no true gift shop??Overall an OK stay.
October 2, 2012
Rated 1 out of 5 by sluggy 50th Birthday Letdown
As an SPG platinum member I have stayed in many SPG properties and without a doubt this was absolutely my worst Westin Hotel experience. This stay was to celebrate my 50th birthday with my family and friends and I was confident that Westin would be a great place to start the celebration. From the minute I arrived at the hotel I received nothing but indifferent service from an uncaring staff whose inability to communicate with my wife and I due to language difficulties seemed to amuse them. There was one employee working the check in counter and I was forced to wait 20 minutes while she attempted to placate another guest who was not happy. Not once was another staff member called to assist. Upon entering our room my wife had expected to see Birthday amenities she had requested be present. Her disappointment that this did not happen was heartbreaking. When she notified the desk of the discrepancy they assured her it would be taken care of. Again, as a result of communication issues resolution of her request came hours later. A card wishing me happy 50th anniversary (not birthday), a bottle of champagne, and one glass was delivered unceremoniously. Really one glass for an anniversary, never mind that it was not my anniversary. Room was dirty with wet carpet and upon leaving the staff was indifferent as my arrival. Will never stay in this hotel.
June 28, 2012
Rated 2 out of 5 by jcox222 Not up to Westin brand standards
Hallways feel tired and institutional. Almost no water pressure in bathroom. I requested that it be addressed. I was told it had been adjusted. There was no discernable difference after the adjustment. Tile grout had mold. Volume button was broken on clock/radio. Staff was among the least warm and attentive as I have ever experienced in a Westin hotel. Could not get wireless signal in hotel room. I was directed to an "800" number where I listened to "hold music" for 15 minutes. I was never connected to a human. Very disappointing given that this was a business trip and I needed a wireless connection. I will not stay at this hotel again.
October 6, 2013
Rated 3 out of 5 by jons great location, not particularly family friendly
The energy saving climate controls in the rooms are a complete disaster. Room was 77 degrees at one in the morning. We were never able to get the temp below 71 even after the maintenance staff put the system in bypass mode. It was just uncomfortable. Will be even worse in the DC summer.
This is the only Westin i have ever seen that does not allow children in the hot tub at the pool. If there are two hot tubs, one can be adult only. Require adult supervision, fine. No kids at all equals not family friendly.
We had a great visit to DC. The hotel location is great. But the stay was mediocore. Lots of room for improvement.
April 12, 2013
Rated 3 out of 5 by jks8s Nice hotel, but problems
I was excited to stay at this hotel and have a relaxing few nights for NYE. Unfortunately, the pillows were terrible and my friend and I ended up both sleeping on the bolster pillow on the bed because both the down and regular pillows were awful. We called down to the front desk to complain, but there were no other pillows in the hotel.
Then on NYE (which is a night with a lot of partying) people were running through the halls of the hotel screaming and sometimes crying. It kept us up all night. I realize this is out of the hotel's control (partly), but I was surprised that they would allow their clientele to disrupt everyone's sleep.
January 15, 2013
Rated 3 out of 5 by Nikk808 Do not stay is room 923
This is a nice Westin and a great location close enough to DC but far enough to relax. Of course I loved the heavenly bed and the room was spacious. However, the gentlemen who check us in was a bit brisk when I asked questions. Also that room 923 has a noise that from about 3am until maybe 9am woudl sound every 20 minutes. I barely slept at all. It was like a toilet flushing or someone hammering all morning long. I told the gentlemen at the desk when I checked out. He appologized but otherwise seemed to care less. I may try another Westin in the area. They always provide affordable luxury. The concierge desk was excellent both times I spoke with them.
November 21, 2012
Rated 2 out of 5 by Mike1997 Expected better quality
For the most part my stay was ok. I did expect better. My room wasn't the cleanest, wall paper in the bathroom was peeling off, bathroom door had water damage causing discoloration and the bathroom also had a musty odor. The TV barely worked, the cable kept cutting in and out, very frustrating while trying to watch the evening news. The walls were thin, I could hear conversations in the adjacent room. Additionally, as doors would close from the rooms close to mine, the walls would shake. My stay was not very relaxing at all. While I like staying at Weston Hotels, this was a bad experience and I'll think twice about future stays.
February 8, 2014
Rated 2 out of 5 by sportsfan13 disappointing staff
the staff at this starwood property needs a tremendous amount of improvement in their handling of the guests. never been more disappointed at a hotel. I went to retrieve my car from the valet who had taken it and he looked at me like I was crazy, as if I should have known that the valet pickup happened inside the parking garage- something he never informed me about. Inside the garage there was no one at the window to get my car and the only visible attendant was shooting the breeze with a friend, after waiting 10 mins told I should give my ticket to the person at the window for service - I pointed out that there was no one there!!
August 6, 2013
Rated 2 out of 5 by J13T Needs Operational Help
30 rings to Room service, and still no pickup. Could be a one-time thing - but no, this has happened before at this property.
And now I have to chase the hotel to get my folio. I know they have my email, as I received a request for this survey.
July 2, 2014
Rated 2 out of 5 by Alijo Stay away if you have a car!!!!
We parked my wife's BMW there few times. The first time they changed the lights settings from auto to on. The next day OBVIOUSLY the battery ran out. The second time, we gave the car to the valet and made sure that he will not change the lights settings this time and went to our room. Half an hour later we get a call informing us that there is a scratch on the side of the car. We went downstairs to check it out. The valet insisted that the scratch was from before!! and that the valet parking "RULE" is to inspect every car before parking it. We were pretty sure that the scratch was new (because when we came downstairs we noticed that the car was driven a bit forward). However, the valet refused to take responsibility and we were too tired to argue. We returned to this hotel multiple times, however, after the scratch instance, no one ever inspected the car before parking it and we never got any call regarding the old scratch. After another stay, we noticed new scratches. We expressed disapproval with the parking service. The supervisor said we can self park from now on (same price of course). We agreed. Of course he did not mention we can file an incident report. That night he opened the gate for us and even made us park in a HANDICAP spot!!!!! We were happy with the promise that we can self park from now on. He also signed a paper for us stating that we are self parkers and told us to show it to whoever is there the next time. The next time we stayed, we had leased a brand new Mercedes. We returned to the same hotel because we were self parkers. However, as with all unorganized gangs, the one who greeted us had no idea what self parking is. We could not argue with him because he barely spoke English. He called his supervisor. The supervisor said we can not self park. We told him that the car is brand new 2012 mercedes - it literally 40 miles on it. He said he can not let us park ourselves. Then he mentioned the third floor underground is self parking and it is full. Really?? full?? That means nobody trusts their parking services and everybody wants to self park. Anyway I am sure that was a lie!!! The main desk receptionist was involved. However, it seemed he had no word re the parking. We parked on the street for the night. The bad smell in the hallways was not the deal breaker, however we had a very bad experience with the parking people. And as a result of that, I will never return to this hotel. I will stay at a hotel that has self parking. It is unfortunate how this "parking gang" ruins the image of the hotel.
May 26, 2012
Rated 3 out of 5 by Manju needs better prices
I thought being a for star facility the service would be better i got charged per night but room total was 120 over the cost(i guess tips were included)and everytime i turned around the staff wanted tipped. i agree with tipping i noticed however if the staff member did not think it was enough they avoided you the next time. i then paid a huge amount to park for a week . i should have gotten a discount (and so should evryone else) for parking for more than so many nights.the night we arrived pool hours were posted to 10 and they closed at 6:45.the resturaunt in the hotel was way overpriced.the only good thing was its closeness to the metro and grocery store.
July 10, 2012