Rated 3 out of 5 by jons great location, not particularly family friendly
The energy saving climate controls in the rooms are a complete disaster. Room was 77 degrees at one in the morning. We were never able to get the temp below 71 even after the maintenance staff put the system in bypass mode. It was just uncomfortable. Will be even worse in the DC summer.
This is the only Westin i have ever seen that does not allow children in the hot tub at the pool. If there are two hot tubs, one can be adult only. Require adult supervision, fine. No kids at all equals not family friendly.
We had a great visit to DC. The hotel location is great. But the stay was mediocore. Lots of room for improvement.
April 12, 2013
Rated 3 out of 5 by jks8s Nice hotel, but problems
I was excited to stay at this hotel and have a relaxing few nights for NYE. Unfortunately, the pillows were terrible and my friend and I ended up both sleeping on the bolster pillow on the bed because both the down and regular pillows were awful. We called down to the front desk to complain, but there were no other pillows in the hotel.
Then on NYE (which is a night with a lot of partying) people were running through the halls of the hotel screaming and sometimes crying. It kept us up all night. I realize this is out of the hotel's control (partly), but I was surprised that they would allow their clientele to disrupt everyone's sleep.
January 15, 2013
Rated 3 out of 5 by Nikk808 Do not stay is room 923
This is a nice Westin and a great location close enough to DC but far enough to relax. Of course I loved the heavenly bed and the room was spacious. However, the gentlemen who check us in was a bit brisk when I asked questions. Also that room 923 has a noise that from about 3am until maybe 9am woudl sound every 20 minutes. I barely slept at all. It was like a toilet flushing or someone hammering all morning long. I told the gentlemen at the desk when I checked out. He appologized but otherwise seemed to care less. I may try another Westin in the area. They always provide affordable luxury. The concierge desk was excellent both times I spoke with them.
November 21, 2012
Rated 3 out of 5 by AmyR1973 Great location, so-so rooms
This hotel looks to have been revamped into this high-end Weston. The rooms are small. I assume that the high prices are due to location. The front-desk staff were very nice. I loved the hot apple cider in the lobby as well as the welcoming beachy smell they had wafting throughout. I was disappointed in the restaurant downstairs, especially by the lack of staff there and rudeness I encountered. The location is great with lots of shopping and restaurants within walking distance. I went for a conference so I didn't chose the locale, but it was overall a nice experience.
October 15, 2014
Rated 1 out of 5 by MM86 Be aware of the noise that destroies your whole stay
This stay is definitely my worst experience with Starwood properties and I’m totally unsatisfactory about several aspects of the service being provided there.
I arrived at the hotel midnight after a long transcontinental flight, and expected a cozy sleep to get refreshed for the next day’s conference.
I checked in and was assigned a room at the top floor (15th), as a benefit of SPG gold member.
I asked the room service for a sleeper and a representative told me some one would bring one to me soon, who never showed up until the next day when I was about to check out!
I managed to take a bath and walk around without a sleeper, and went to bed after a shower.
Only then did I notice a nightmare in the room: there was an engine making annoying noise on the top roof, which prevented me from getting asleep. I called the front desk and the agent told me that there was some construction work on the roof, where a machine was left on overnight…Unfortunately there was no other room available for me to switch to at 1AM. What???!!! A hotel like Westin leaves disturbing machines on making guests unable to get asleep overnight???!!! I had no choice but cover my head with quit, trying to get enough rest, which was not quite successful.
I spent the whole night half waken half asleep, making me sleepy the next day.
When I checked out the agent did not say sorry.
Even worse, I also found my case damaged by the hotel’s storage service when picking it up in the afternoon.
This sounds totally ridiculous to me. They just need to bring the case for about 100 inches to the storage room at another end of the lobby, and how can this causes cay damage to it???!!!
As I SPG gold member, I have trusted Starwood for quite a long time and stayed for tens of times. But I have never experienced such a stay like this one. This is not even comparable to a motel!
I really hope the story is just an exception, but from the response of the hotel’s representatives, I’m afraid that they did not handle this at the level that a quality hotel should have, not to mention that it is a up-scale property like Westin.
November 24, 2014
Rated 2 out of 5 by sportsfan13 disappointing staff
the staff at this starwood property needs a tremendous amount of improvement in their handling of the guests. never been more disappointed at a hotel. I went to retrieve my car from the valet who had taken it and he looked at me like I was crazy, as if I should have known that the valet pickup happened inside the parking garage- something he never informed me about. Inside the garage there was no one at the window to get my car and the only visible attendant was shooting the breeze with a friend, after waiting 10 mins told I should give my ticket to the person at the window for service - I pointed out that there was no one there!!
August 6, 2013
Rated 2 out of 5 by Mike1997 Expected better quality
For the most part my stay was ok. I did expect better. My room wasn't the cleanest, wall paper in the bathroom was peeling off, bathroom door had water damage causing discoloration and the bathroom also had a musty odor. The TV barely worked, the cable kept cutting in and out, very frustrating while trying to watch the evening news. The walls were thin, I could hear conversations in the adjacent room. Additionally, as doors would close from the rooms close to mine, the walls would shake. My stay was not very relaxing at all. While I like staying at Weston Hotels, this was a bad experience and I'll think twice about future stays.
February 8, 2014
Rated 2 out of 5 by Alijo Stay away if you have a car!!!!
We parked my wife's BMW there few times. The first time they changed the lights settings from auto to on. The next day OBVIOUSLY the battery ran out. The second time, we gave the car to the valet and made sure that he will not change the lights settings this time and went to our room. Half an hour later we get a call informing us that there is a scratch on the side of the car. We went downstairs to check it out. The valet insisted that the scratch was from before!! and that the valet parking "RULE" is to inspect every car before parking it. We were pretty sure that the scratch was new (because when we came downstairs we noticed that the car was driven a bit forward). However, the valet refused to take responsibility and we were too tired to argue. We returned to this hotel multiple times, however, after the scratch instance, no one ever inspected the car before parking it and we never got any call regarding the old scratch. After another stay, we noticed new scratches. We expressed disapproval with the parking service. The supervisor said we can self park from now on (same price of course). We agreed. Of course he did not mention we can file an incident report. That night he opened the gate for us and even made us park in a HANDICAP spot!!!!! We were happy with the promise that we can self park from now on. He also signed a paper for us stating that we are self parkers and told us to show it to whoever is there the next time. The next time we stayed, we had leased a brand new Mercedes. We returned to the same hotel because we were self parkers. However, as with all unorganized gangs, the one who greeted us had no idea what self parking is. We could not argue with him because he barely spoke English. He called his supervisor. The supervisor said we can not self park. We told him that the car is brand new 2012 mercedes - it literally 40 miles on it. He said he can not let us park ourselves. Then he mentioned the third floor underground is self parking and it is full. Really?? full?? That means nobody trusts their parking services and everybody wants to self park. Anyway I am sure that was a lie!!! The main desk receptionist was involved. However, it seemed he had no word re the parking. We parked on the street for the night. The bad smell in the hallways was not the deal breaker, however we had a very bad experience with the parking people. And as a result of that, I will never return to this hotel. I will stay at a hotel that has self parking. It is unfortunate how this "parking gang" ruins the image of the hotel.
May 26, 2012
Rated 3 out of 5 by Manju needs better prices
I thought being a for star facility the service would be better i got charged per night but room total was 120 over the cost(i guess tips were included)and everytime i turned around the staff wanted tipped. i agree with tipping i noticed however if the staff member did not think it was enough they avoided you the next time. i then paid a huge amount to park for a week . i should have gotten a discount (and so should evryone else) for parking for more than so many nights.the night we arrived pool hours were posted to 10 and they closed at 6:45.the resturaunt in the hotel was way overpriced.the only good thing was its closeness to the metro and grocery store.
July 10, 2012
Rated 1 out of 5 Filth and Dirt
Even if you have experienced the low standards of sub-$50 hotels, the Westin Arlington will take your breath away. Filthy showers (alien tissue remnants that should star in SAW III), half-emptied coffee-cups in "freshly prepared rooms", toilets brimming with remnants left by the previous guest ....
wonders just never stop!
If you add that the entire staff is deeply resentful and simply does not want to do their (paid?) jobs, it makes you wonder how much risk is Westin taking by licensing this franchise. Summary: if you are in biological experimentation and want to pay $300 for the thrill - this is definitely a ticket for you.
June 8, 2012
Rated 4 out of 5 by Inna53 Ivy
Location (not far from Reagan Airport
Close to DC, but quiet anough to relax after a day of walking and sightseeing. Very comfortable beds and shower.And very clean. There were few time when the hotel management surprised us with a free iced tea and crisp apples in a hot day and next time it was hot apple cider in a pretty cool night when we returned from a long trip to DC. That was exactly what we needed. Very nice restaurants in the area. I wish we could have a longer stay. If I ever back to that area I will def. stay in the same hotel.
October 16, 2014
Rated 2 out of 5 by BubbaK i night stay at Arlignton
Unfortunately, I think I had a "bum room". First, the heat wood not work, which an engineer promptly fixed in the evening but the next morning my toilet handle broke. It seemed that the handle was of very poor quality and so was the internal mechanism because that broke as well. So in order to flush the toilet I had to dig my hand into the back water resevoir. I did not call the front desk to fix the problem for me because I was checking out, I did tell housekeeping about the issue when I left. I would love to give this hotel a higher rating but the room condition was just too much to not rate this as a Needs Improvement
January 30, 2013
Rated 3 out of 5 by HopingForBetterfromWestin Has management given up here?
This hotel has the feeling of "who cares?" From check in to public areas to room amenities. The building is tired, most staff struggle to appear to be interested.
November 11, 2014
Rated 3 out of 5 by CWill 3.5 stars
This hotel is located in a great place. There is a out-of-date mall near with a cinema and food options. Hotel is about three or four blocks from the metro station. There is one restaurant in the hotel and no gift shop/small mart for essentials. The bed was very uncomfortable and linens were very worn. The bathroom was small. The staff is friendly and met all my needs. There is a Starbucks attached, which is very nice. They also provide Starbucks tea and coffee in room. The thermostat would not let us turn the air below 72 degrees, and resulted in us being a little warm after being in the sun all day. Overall, I would stay there again, but it is not a four star hotel.
July 31, 2013
Rated 2 out of 5 by Nikole79 Expected so much better for an SPG Hotel
The evening hotel staff were downright rude, they ignored customers waiting in line and took phone calls instead (some were customer calls). I waited 25 minutes to ask a simple question and was not addressed or greeted in a polite manner. The day staff were lovely. The valet was TERRIBLE, they lost my car twice (how does that happen?!) and they basically totaled a colleague's car. When I had to leave early due to an emergency, the staff was not all cooperative about reducing some of the fees incurred. Internet access was impossible. Many colleagues also had complaints of their own. I will NEVER stay in this particular hotel again and would NEVER recommend it to anyone.
March 24, 2014
Rated 4 out of 5 by Dagmar1026 Nice Hotel
No additional comments.
Quite a nice stay. Convenient for wedding that I have attended
November 10, 2014
Rated 5 out of 5 by empoc Great Staff
Check-in was smooth, desk, bell and valet service professional and efficient.
November 7, 2014
Rated 5 out of 5 by Mike767 Weekend Stay
The hotel was excellent. It's location puts it close to so much in the DC area.
November 3, 2014
Rated 2 out of 5 by Bebe The valet are not nice
The hotel room was very nice & clean. The front desk staff was also nice but I had a problem with the valet parking attendances. They were rude & when I got my car it smelled of cigarettes & I don't smoke. When told the front desk & they did there so called investigation. They said somebody was smoking on the outside of my car which is a lie. They apaologize but I still felt like they didn't put enought effort in. Nobody should be smoking anywhere near any cars. It's disgusting & very rude. The valet manager said he would give me a refund for one of the days. We will see if it actually happens
February 19, 2013
Rated 5 out of 5 by Divagirl The staff was very accomodating
From valet staff, front desk and housekeeping everyone was very receptive and nice. My cousin had her wedding and reception on the conference level and the banquet staff was superb! Our room was clean and the beds were comfortable. The only thing I do want to comment on was the ventilation in the bathroom. I would suggest that facilities invest in a fan for the restrooms in the rooms. This was the first Westin property where there wasn't a fan in the restroom. I have stayed at the Westin in Hilton Head and my stay was great there also.
September 17, 2014
Rated 4 out of 5 by BusinessSwimmer Nice but expensive
Biggest disappointment is that the beautiful pool does not open until 5pm. As most guests stay for business purposes and would want to swim first thing in the morning, this is most surprising -- esp for such an expensive hotel.
October 28, 2014
Rated 1 out of 5 by UpsetAgain123 Double Bill-Again
I had stopped staying at the Westin because inevitably they continued to bill for water or other items that were never used. It had been 3 years since I last stayed...choosing other local hotels. I thought I would give it another shot. This time, you not only billed my company credit card for the cost of the hotel...but you billed my personal credit card as well. I am starting to think your staff work on commission. Errors occur...I understand. But the errors this particular hotel make are the norm and the customer service is terrible. I'll take another 3 year hiatus from the Westin.
July 29, 2013
Rated 2 out of 5 by grush76 Cold Showers??? No Thanks!!!
I've stayed at this hotel many times and have no complaints about the staff or it's location. However, when you pay just south of $300/night for a hotel room, you at least expect to be able to take a warm shower on a cool fall morning. Unfortunately, no gesture was made to make this right, either.
October 23, 2014
Rated 2 out of 5 by Andy88 Bad sleep and shower experience
We are not complainers, but wanted to write to share because has never been this way at any Westin before this trip. The pillows were soupy soft so we tossed and turned all night. The towels were like old bath mats, small and raggedy. The water pressure in the shower was terrible. The new rain heads in the shower are neat, but were only two inches above my head so water went everywhere if I got under to get some pressure. We literally only slept and showered there for the night so for all of the important things for rest and wake up to be bad, we won't consider staying there again.
March 13, 2013
Rated 1 out of 5 by tomjt worst experience ever
I had two nights guaranteed reservations.
Arrived at 230am via red eye flight from SF. Front desk person informed me my room had been given away. NO ROOM!
That led to him making calls, sending me in a taxi 20 minutes away to another hotel.Got to sleep at 4am--and had to return to Westin at 7am to engage with The Nature Conservancy Board (upon which I serve; note the TNC is a major customer of the hotel--we hosted a group there that evening).
Yes, Westin paid for both hotel nights. But I will now do my best to NEVER again stay in any Westin--despite my Starwood membership.
June 21, 2014
Rated 4 out of 5 by EandA Disappointing for a newer hotel
We chose the hotel based on amenities and location. Location was great. Amenities were not. The pool was only open from 5-10 pm, not nearly as many hours as we were expecting. Also, the jacuzzi was only working one of the four days we were there. (This was on the third day, and by the fourth day it wasn't working again.) The wi-fi required a log-in each time you powered on a device, as opposed to requiring a once-daily log-in. The Club Lounge also had a leak from the roof such that, when it rained, water was constantly running in from one of the windows. The Lounge employee was very friendly and helpful. The valet employees were likewise helpful. The room was clean, just slightly noisy due to the HVAC system.
April 19, 2014
Rated 4 out of 5 A great business stay in Arlington
I was very pleased with my stay. I had business on Capitol Hill and upper NW, and tried to find hotels in those areas. But, none met my standards across fitness, spa, access, business-friendly amenities. So I took a chance on Arlington Gateway and was really happy I did: Staff great; Metro nearby gave me total effortless access to all of Washington. Gym, pool, hot tub very well maintained and above standards in other hotels. Room service very responsive and the room was immactulate each and every day. Wifi, however, was terrible, and this is important to me on business travel.
March 24, 2013
Rated 3 out of 5 by return15 Convient location
We try to stay with you when in the area. Over the past few years, the resturant has improved by leaps and bounds. David has done a tremenous job with both his staff and the quality of the meals. We remain disappointed with housekeeping. This time we never received new disposable coffee cups or replacement coffee for the coffeemaker. Also, there was no newspaper delivered...at checkout we were informed that now you need to request one...why were we not asked at check in if we desired a newspaper or not? We will continue to stay with you because it is very convient for us.
September 12, 2012
Rated 2 out of 5 by return15 long time guest
There has been a noticable decline at this property and it is my understanding SPG is no longer managing this property. The resturant food was unacceptable. The valet parking has declined which did not seem possible, since it was never satisfactory. House keeping entered the room, while still in my nightgown, before I could get to the door. When we have stayed in the this area over the last five years, several times a year, we have stayed here or at Tysons Corner Westin because of the convience...we are considering if the convience is worth the decline in this property.
April 6, 2014
Rated 3 out of 5 by Sunflower1 Getting Worse
I enjoyed my stay at this Hotel couple of years back and decided to stay again this year. However, other than the room comfort, I was not satisfied with any other aspects of this Hotel. It was sad to see this. Front desk not polite. Service Express personnel curt and unresponsive to bell cap requests, etc. Room service personnel not well trained. In-room dining options has limited vegetarian. Gym has limited space for yoga or stretching exercises. Concierge almost never available. I was really sad to see one of my favorite Hotels unable to keep up.
August 2, 2014