Rated 5 out of 5 by JK0114 Very pleasant hotel
I've stayed at the Westin in Arlington many times over the past few yeas as it is close to my regular meeting location in June and July. I especially like the quality of the exercise room. However, I must say I was very disappointed they replaced their stationary upright bicycle with a recumbent bike which is not very effective for a triathlete needing to keep up bike training while on travel.
Also, I signed up for the green program and after a couple of days they were supposed to resume maid service but no one came to serve my room. Also, I had to request more than once that shampoo and coffee be replenished - no one replenished them after the first request. No big deal but for these room rates I expect much more. Overall, I still enjoy staying at this location.
June 30, 2014
Rated 2 out of 5 by J13T Needs Operational Help
30 rings to Room service, and still no pickup. Could be a one-time thing - but no, this has happened before at this property.
And now I have to chase the hotel to get my folio. I know they have my email, as I received a request for this survey.
July 2, 2014
Rated 5 out of 5 by JohnDean A Gem
The hotel is in a terrific location, and the staff is consistently excellent. Rooms are comfortable, and weekend rates are wonderful. Lobby is spacious with room to relax. Fitness center is above average with more than just cardio. We stay here regularly and will continue to return.
June 29, 2014
Rated 4 out of 5 by bruinnurse Loved it but some issues in the room
The staff that you call when you have an issue doesn't speak great english nor comprehend it. I called early in the AM to ask for the green program and was told great! The maid service knocked on my door 3x that morning, then called 2x all before 1200. VERY annoying and doesn't seem to understand when the guest has sa request
MANY of the TV channels were getting a "no signal" and the quality resembled a tube television in the 80's. Called 4x to ask about the signal issues and the lady that answered had no idea. it took 4 calls for the engineer to arrive and he didn't speak good english. No idea. VERY annoying when you want to Watch a World Cup Soccer Game
Lunch in the restaurant downstairs was GREAT! Loved the $10 trio of flatbread, soup and salad.
June 24, 2014
Rated 1 out of 5 by tomjt worst experience ever
I had two nights guaranteed reservations.
Arrived at 230am via red eye flight from SF. Front desk person informed me my room had been given away. NO ROOM!
That led to him making calls, sending me in a taxi 20 minutes away to another hotel.Got to sleep at 4am--and had to return to Westin at 7am to engage with The Nature Conservancy Board (upon which I serve; note the TNC is a major customer of the hotel--we hosted a group there that evening).
Yes, Westin paid for both hotel nights. But I will now do my best to NEVER again stay in any Westin--despite my Starwood membership.
June 21, 2014
Rated 1 out of 5 by axl1972 Hidden Fees and Uncaring Attitude about SPG Membership
Was so poor upon check in, I immediately checked out of the hotel and went to another local hotel nearby, regardless of the inconvenience.
June 27, 2014
Rated 2 out of 5 by bump2 Rooms need better cleaning
Cleanliness of the rooms needs improvement.
June 27, 2014
Rated 2 out of 5 by Guerrero The air conditioning was out 3 days
The entire hotel air conditioning was broken for 3 of the 4 days I stayed there. When I complained about the it the staff made it seem like an issue only in my room or floor. They did acknowledge the complete problem until the following evening. I cannot sleep when the temp in my room is 80 degrees.
June 23, 2014