Rated 1 out of 5 by Max3 Bad experience
Room on SPG floor had mechical noise probably associated with the elevator on other side of wall. The HVAC unit made period loud noises and needs to be looked at. The shade in the room was torn. There was an room entrance way light burned out. There was no hot water in the morning.
The lounge was severely understaffed. Service Wait time unsatisfactory.
December 10, 2012
Rated 5 out of 5 by Verified Reviewer Good meeting site with central location
Great meeting facilities and location is close to Metro train line with many nearby dining options.
December 9, 2012
Rated 5 out of 5 by Steve75 Concierge was outstanding
This Westin meets and excceds the Westin Standard and the in room massage, set up and coordinated by the Concierge, was outstanding! If you need anything, ask for Cynthia!
December 5, 2012
Rated 4 out of 5 by Idahospud This hotel was perfectly located for my needs
This is the second time I have stayed at this hotel on business travel. I found it to be perfectly situated for my needs while in the Washington DC area. Rooms are comfortable and very clean as are the public spaces. I would recommend this property to any business traveler.
December 3, 2012
Rated 4 out of 5 by Chrissy76 Great location
We spent a long weekend visiting the DC area. The Westin was very convenient to the Ballston Metro stop and the Ballston Mall. Both were 2 blocks away. Location itsself seemed to be a business district but felt very safe. Since the mall was so close the food court was convenient if you have little ones. Our hotel room was very clean and the staff was very helpful. The only glitch was we couldn't find the parking garage. From N. Glebe Road, it isn't clearly marked. We accidently parked next door. Good thing we asked the hotel , otherwise we would have been charged a lot more.
We had a great stay and we are defi itely coming back in the spring.
November 28, 2012
Rated 4 out of 5 by Jim612 Comfortable and efficient
All in all a good experience. Only complaint: we had 3 rooms on the eleventh floor and all of us noted how pitiful the water pressure was at the bathroom sink. The shower seemed adequate, but the sinks were sadly lacking.
November 27, 2012
Rated 4 out of 5 by oldWobbly Good location, comfortable and spacious room
This particular SPG property really impressed me with the size of the room, the very comfortable bed, the easy chair with floor lamp, and the lovely view of autumn trees in the surrounding neighborhood. My only criticism would be the lack of newspapers. In five days, I was only able to get the Washington Post once, although I had requested it upon check-in. It's delivery was repeatedly promised, but when it never arrived, I would call again and would be told it wasn't available, copies were all gone, or various other excuses. I would be told it would be delivered to my room later, but it never happened. Maddening. In addition, it would be nice if there were a brick-and-mortar gift shop for sundry purchases; something beyond the useless window display "gift shop" ….
November 26, 2012
Rated 3 out of 5 by Hotheads1 Not my favorite
For the most part an ok hotel. Definitely not worth the price. I stayed in the hotel several times for conferences the last 2 years. The restaurant has continually had bad service. We are served two meals a day during our meetings. The food was average at best. The service was poor. Water was on the counter instead of poured in glasses on the table. The staff was courteous. he room acoustics were horrible. If you we're at on end you could not hear someone speaking at he other.
November 21, 2012
Rated 3 out of 5 by Nikk808 Do not stay is room 923
This is a nice Westin and a great location close enough to DC but far enough to relax. Of course I loved the heavenly bed and the room was spacious. However, the gentlemen who check us in was a bit brisk when I asked questions. Also that room 923 has a noise that from about 3am until maybe 9am woudl sound every 20 minutes. I barely slept at all. It was like a toilet flushing or someone hammering all morning long. I told the gentlemen at the desk when I checked out. He appologized but otherwise seemed to care less. I may try another Westin in the area. They always provide affordable luxury. The concierge desk was excellent both times I spoke with them.
November 21, 2012
Rated 2 out of 5 by P111 Single worst Starwood experience Ive had
I stayed at this hotel as part of a group. Normally I am pleased with Starwoods and Westins. Here, the staff was unhelpful and did not provide the services I have encountered at all other Starwoods. No morning newspapers. Key wouldn't unlock room and had to return to front desk and no apology. No phone chargers available (I forgot mine at home) despite it being on the list of things they can provide, and again no apology- simply a service they did not offer.
November 20, 2012
Rated 5 out of 5 by JohnK144 Very Quiet, well-kept hotel in nice area
I was extremely impressed by the how quiet and spacious the rooms were. The lighting was also very good. Extremely comfortable bed and desk chair. The wired and wireless internet worked very well also. Very friendly and helpful staff, and the housekeeping was better than what you see in most hotels today. Many nice places to eat in all price ranges in the area. The only thing missing is the standard gift shop that you find with most other hotels. Overall, a very much preferred hotel for the business traveler.
November 19, 2012
Rated 3 out of 5 by Verified Reviewer Lacking Attention
when i arrived on Sunday, the plumber was still working an issue with the faucet in the bathroom. A part need to be ordered. the part was installed on Monday, the faucet was still leaking. I mentioned it to the front desk on Tuesday, to have them look into the issue. the faucet leak was never corrected. the TV had issues with several channels cutting in and out. Only one regular coffee pouch was left where there are usually two. Overall, the stay was okay, not up to the normal great standards of a Westin. Attention to detail is lacking.
November 19, 2012
Rated 5 out of 5 by ECHTex Great customer service
I was scheduled to stay the weekend that hurricane Sandy was hitting the east coast. I was not able to make the trip and because of the craziness forgot to cancel my stay. Westin credited me my money back! Amazing customer service. Thank you so much!!!!!
November 17, 2012
Rated 4 out of 5 by Baskent Above avarage
The hotel is clean and well maintained.
November 11, 2012
Rated 4 out of 5 by kzhsmt Comfortable stay in Arlington
My room was 1-King, 3rd floor. I heard a little bit of street noise, but it did not bother me. The stay was comfortable in that the room was clean, the bed was comfortable, and all the facilities in the room worked well.
It was a fun to walk around the hotel. There are various restaurants and bars near by.
I will stay this hotel when I come to Arlington again.
November 7, 2012
Rated 5 out of 5 by Tabor18 Enjoyed Our Stay
Will Stay hear again when in town. Everything met our expectations.
November 4, 2012
Rated 1 out of 5 by farinc Very Disappointed
I reside in Arlington and our family has used this hotel a variety of times since their opening years ago, from weekend birthday celebrations to a refuge from the periodic storms that hit our area, as was the case this week.
First, I'd like to point out that I've been a Gold member ever since SPG began offering award levels. And out of all the traveling that I have done, I've never had one hotel ever greet me as a preferred member, ever offered me a room upgrade or a Gold member benefit upon checking in without asking. And this hotel is no different.
That being said, when I asked for an upgrade I was given the usual 'we're all booked up." I then insisted and the response was, "well we have some rooms on the concierge level but they don't have a view and their might be water coming in around the windows from the storm." And I told the young lady that a view wasn't at the top of my list and I'd let her know about the water,so she gave me the room.
Upon checking into the room, there was indeed some water entering by the windows but i put a few towels in place. Otherwise everything seemed acceptable until 2am when I woke to a very cold room. It was then that I discovered that the heater wasn't working. Before going to sleep I had set the heat to 74, which is unusually warm. The temp read 68. So I went back to bed but called maintenance in the morning. When the guy arrived he told me the unit's heating valve had not been turned on. So he took care of the unit and left. Unfortunately, it didn't resolve the issue as I experienced the same thing the next night, no heat. As an aside, I let management know about the first night and they offered to give me some star points as compensation for my discomfort. And although I appreciated the gesture, i would prefer not to have to deal with things like this. Management offered nothing for the 2nd night after being notified. In addition to heating problems in my room, the hallway was a freezer as well blasting out air conditioned air.
Although the Club Room is generally a nice respite, I was not overly impressed. The $3,000 coffee machine was ready for the junk heap as the coffee was trash.. It was undrinkable.
In short, and although the staff are very nice, the hotel is lacking on so many levels to make this the hotel that it should and could be. And to top it off, they charged me for internet which is one of the a gold benefits. They removed it from my bill after bringing it to their attention. One final note, parking is $22/night. Next time I may just sleep in my car in the garage.
November 2, 2012
Rated 4 out of 5 by joe102 Normally very good but had problems this time!
Have stayed here MANY times and am platinum status.. Normally very good, however several things not right this time. 1. Had an important mail delivered there before we arrived. Was told repeatedly it wasn't there for three days before it was finally located "up in the office"! 2. Internet service in our room 1208 was terrible! 3. Toilet in room refused to flush well. 4. Club room breakfast items were acceptable, but evening selection was poor - even ran out of diet cokes! 5. Room service didn't have a club sandwich or french fries!
October 29, 2012
Rated 4 out of 5 by AviB The hotel is great but a bit pricy
Excellent experience overall. Very convenient, close to public transit and business. But wish the rate was a bit lower.
October 27, 2012
Rated 3 out of 5 by wheezer73 internet service
the room and other services were fine...what annoyed me was that the hotel expected occupants to pay extra for using the internet on their own computers....I have stayed in several other chains that this is provided for free......and it is not like it costs the hotel much to let people use their computers...
they charge enough for the rooms it should be included.
October 25, 2012
Rated 5 out of 5 by moe1 Hotel staff is efficient
The Westin is fine.
Just a few comments.
I never got my statement by email, but the money was taken from my account.
The hot faucet is Room 635 leaks. I fogot to tell the desk.
October 24, 2012
Rated 4 out of 5 by Jneeg818 This hotel met my expectations
Rooms were clean and spacious. The staff were eager to accomodate our needs.
October 24, 2012
Rated 3 out of 5 by Jodeci68 Decent Hotel
Water pressure is severly lacking and water temperature was lukewarm at best.
October 24, 2012
Rated 4 out of 5 by SueK1 The hotel stay was excellent
I enjoyed my stay at the hotel. Thank you
October 23, 2012
Rated 5 out of 5 by PlatinumTraveler2011 Great Accomodations...On Their Second Try
I really enjoyed my stay and the amenities once I got settled. As a platinum member, I assume that a property will offer me the best available...but that wasn't the case. I was not happy with the first room I was offered, but when I returned to the front desk, explained what wasn't satisfactory and "played" the platinum guest card, I was then offered a good room on the 15th floor with access to the Westin Executive Lounge. My advice is to ask for the best available when you're checking in.
October 22, 2012
Rated 4 out of 5 by Manju Very Nice Stay
My 4 night was well worth it. Room was clean, staf was friendly,. I could not ask for more from a hotel. Very nice!
October 22, 2012
Rated 3 out of 5 by Frequentflier27 Details are lacking
Room was fine but local TV channels did not work. There were no plugs by the bed. The iron lid was missing so water would leak when in use. Overall, it was ok could use a careful look at upgrading the details. Gym was nice, restaurant fair. Employees were great though.
October 22, 2012
Rated 4 out of 5 by Geosn00p Great for DC Weekends
I have stayed here 2 times over the past year and I will keep coming back for a variety of reasons.
First, while the hotel is a little outside of the district, there is an Orange Line Metro stop 2 blocks away which makes getting into DC pretty easy. The area surrounding the hotel is great, lots of restaurants and there is a ton more popping up every month (used to go to school in DC).
The hotel itself is great, a standard Westin but I love Westin so it's perfect. Room was comfortable and clean. The bed is amazing as always.
As Gold, I was upgraded to the Executive Level, not sure it is anything different but free water and robes are nice. The room was on the highest floor I believe.
The prices during the week can be a little high, but on the weekends its great. I've managed to find sub $110 nights on many occasions here. The hotels in DC are much more expensive, so this is a cheaper but equally as nice alternative.
Overall a great choice if you dont mind the Metro.
October 17, 2012
Rated 5 out of 5 by SADIE911 Very quiet and relaxing hotel
This hotel was very quiet and relaxing. The staff exceptional and welcoming.
October 17, 2012
Rated 4 out of 5 by Nik11 Green Initiative
I did the green initiative and didn't realize housekeeping didn't come in at all to take out trash or replenish shampoo, etc. I thought it was just towels sheets. Would be nice if they did at least replenish because i used up the shampoo had trash, etc. Also, order chiclen dinner. Wasn't very good. Chicken was so dry. Other than that, great stay.
October 16, 2012