Rated 5 out of 5 by Pete2406 Excellent staff service
The room and comfort levels were excellent, as I would expect from a Westin. What was particularly impressive during this stay was the responsiveness of staff to several requests.
They went over and above and should be congratulated.
On a less positive note, while very polite, having one staffer shuttling cars on a Saturday morning for the valet parking services was simply not sufficient, resulting in longish waits.
July 14, 2014
Rated 1 out of 5 by MrDisappointed Worst starwood experience in 30 years
This hotel is awful. The staff was totally uncaring and unresponsive. The parking valets were sloppy and inattentive. Housekeeping was marginal. There was no management to speak with in our 4 day stay to be found. The Executive Club, which we booked, was closed and not disclosed to us until we checked in- a total wasted expense for us.
July 17, 2014
Rated 5 out of 5 by dolsal123 excellent location and restaurant was very good
good experience would recommend it, staff very courteous, friendly and helpful, breakfast was very good
July 25, 2014
Rated 2 out of 5 by Bebe The valet are not nice
The hotel room was very nice & clean. The front desk staff was also nice but I had a problem with the valet parking attendances. They were rude & when I got my car it smelled of cigarettes & I don't smoke. When told the front desk & they did there so called investigation. They said somebody was smoking on the outside of my car which is a lie. They apaologize but I still felt like they didn't put enought effort in. Nobody should be smoking anywhere near any cars. It's disgusting & very rude. The valet manager said he would give me a refund for one of the days. We will see if it actually happens
February 19, 2013
Rated 4 out of 5 by EandA Disappointing for a newer hotel
We chose the hotel based on amenities and location. Location was great. Amenities were not. The pool was only open from 5-10 pm, not nearly as many hours as we were expecting. Also, the jacuzzi was only working one of the four days we were there. (This was on the third day, and by the fourth day it wasn't working again.) The wi-fi required a log-in each time you powered on a device, as opposed to requiring a once-daily log-in. The Club Lounge also had a leak from the roof such that, when it rained, water was constantly running in from one of the windows. The Lounge employee was very friendly and helpful. The valet employees were likewise helpful. The room was clean, just slightly noisy due to the HVAC system.
April 19, 2014
Rated 5 out of 5 by Bill943 Peaceful Night
WE stayed over Saturday night. The neighborhood was quiet. The hotel was moderately busy, but very quiet. The room was lovely, the bathroom a bit old-fashioned but very adequate, the night light in the bathroom is a nice touch, and the bed was heavenly. Near Metro stop.
July 16, 2014
Rated 3 out of 5 by Heinz57 Heinz 57
I typically don't give negative reviews, but the last few weeks I feel that the room service has gone down. When I ordered my room service meal which was the ribeye I requested A-1 sauce on the side. I was told they didn't have A-1 but had a house sauce. This house sauce was Heinz 57. When I explained that Heinz 57 is not a house sauce there was no response. Another time I ordered the same item. This it didn't come with a sauce or whipped potatoes. It came with beets. When I asked why, they said they were out of potatoes. No call to tell me they didn’t have potatoes, just brought up beets. While I had thought that these were just freak incidents it has become to be more frequent that i will get a substitute for something I ordered.
May 19, 2014
Rated 1 out of 5 by UpsetAgain123 Double Bill-Again
I had stopped staying at the Westin because inevitably they continued to bill for water or other items that were never used. It had been 3 years since I last stayed...choosing other local hotels. I thought I would give it another shot. This time, you not only billed my company credit card for the cost of the hotel...but you billed my personal credit card as well. I am starting to think your staff work on commission. Errors occur...I understand. But the errors this particular hotel make are the norm and the customer service is terrible. I'll take another 3 year hiatus from the Westin.
July 29, 2013
Rated 2 out of 5 by Andy88 Bad sleep and shower experience
We are not complainers, but wanted to write to share because has never been this way at any Westin before this trip. The pillows were soupy soft so we tossed and turned all night. The towels were like old bath mats, small and raggedy. The water pressure in the shower was terrible. The new rain heads in the shower are neat, but were only two inches above my head so water went everywhere if I got under to get some pressure. We literally only slept and showered there for the night so for all of the important things for rest and wake up to be bad, we won't consider staying there again.
March 13, 2013
Rated 2 out of 5 by return15 long time guest
There has been a noticable decline at this property and it is my understanding SPG is no longer managing this property. The resturant food was unacceptable. The valet parking has declined which did not seem possible, since it was never satisfactory. House keeping entered the room, while still in my nightgown, before I could get to the door. When we have stayed in the this area over the last five years, several times a year, we have stayed here or at Tysons Corner Westin because of the convience...we are considering if the convience is worth the decline in this property.
April 6, 2014
Rated 5 out of 5 by TNC2014 I was on a work trip
I was in town for work and the hotel was a very relaxing space at the end of the work day. The restaurant had a nice grilled squid dish and all the staff was very friendly and helpful. I will stay here again next time I am in DC for work.
July 14, 2014
Rated 4 out of 5 A great business stay in Arlington
I was very pleased with my stay. I had business on Capitol Hill and upper NW, and tried to find hotels in those areas. But, none met my standards across fitness, spa, access, business-friendly amenities. So I took a chance on Arlington Gateway and was really happy I did: Staff great; Metro nearby gave me total effortless access to all of Washington. Gym, pool, hot tub very well maintained and above standards in other hotels. Room service very responsive and the room was immactulate each and every day. Wifi, however, was terrible, and this is important to me on business travel.
March 24, 2013
Rated 1 out of 5 by Entropy Asthma
You might think that $224/night would buy a clean room. Well, think again. I'm 0 for 2 with the Westin Arlington Gateway. My first stay, (after special requests for a clean room), they placed me in the ``handicapped'' room on the 8th floor. Unfortunately, water containment issues in the roll-in shower rendered the room a bog of impressive biodiversity. Round two, I came prepared and landed in a nice room on the 12th floor: the Starwood Preferred Guest floor. This time the room was fine; that is until 10:30 p.m. when Clem in the room across the hall, torched up his stogie.
So,. . . if you're considering the Westin Arlington, and are one of the unlucky few who prefers (requires) clean air, then be sure to pack your albuterol!
April 16, 2014
Rated 4 out of 5 by Flower1206 Prompt Service
My family had a wonderful stay at the hotel this weekend. Check in was a breeze and when the valet, accidently left our hotel in the front entrance for an hour, the hotel was very apologetic and waived our parking fee. My family and I appreciate those acknowledgements, all hotels should behave as such.
July 9, 2014
Rated 5 out of 5 by Redpassion83 This hotel is outstanding
I really enjoyed my stay at the Westin Arlington Gateway. I was there for my family reunion and loved every minute of it. The service was great and the staff was very friendly and courteous.
July 14, 2014
Rated 4 out of 5 by Pam77 Great stay in corner room 1116
Quiet and comfortable. Plenty of room. Decent view.
July 17, 2014
Rated 4 out of 5 by melly01 this hotel very comfortable
This hotel did everything possible to make me, my family and my schnauzer comfortable. I love the shower and the robes. The inclusion of the breakfast and the cocktails and appetizers in the evening, wow, was great. The only thing, I did not see any cans for disposal of doggie waste.
July 9, 2014
Rated 5 out of 5 by Corp Good stay
Great Room. Staff very friendly and courteous. Evening room service could have been speedier.
July 16, 2014
Rated 3 out of 5 by return15 Convient location
We try to stay with you when in the area. Over the past few years, the resturant has improved by leaps and bounds. David has done a tremenous job with both his staff and the quality of the meals. We remain disappointed with housekeeping. This time we never received new disposable coffee cups or replacement coffee for the coffeemaker. Also, there was no newspaper delivered...at checkout we were informed that now you need to request one...why were we not asked at check in if we desired a newspaper or not? We will continue to stay with you because it is very convient for us.
September 12, 2012
Rated 4 out of 5 by AllanAJ Good, not great
Maid did not clean two rooms until after call to housekeeping after 3:30 PM.
Check in slow, training someone.
Great location for our needs, comfortable
July 14, 2014
Rated 5 out of 5 by Wanda2 Great Service
Service throughout the hotel was truly outstanding. The food in the restaurant was excellent. Very comfortable stay.
March 27, 2014
Rated 4 out of 5 by JDT33 Definitely recommend
The staff was extremely friendly, always available to assist. The hotel is beautiful and located very conveniently to everything.
My only issues were they list self-parking but when we asked upon arrival we were told there's only valet. There were also markings on the sheets which could have just been from the washing machines but it was a bit disheartening. I'm sure if I had called they would have taken care of it immediately. But as it was 1am it seemed a bit of a hassle for us when they changed them in the morning.
I would still definitely recommend this hotel.
January 22, 2013
Rated 3 out of 5 Housekeeping Lacking
The hotel itself was fine. Most of the staff was very nice and helpful, especially the valet/bell service. The issue we had was with the housekeeping. We were there for 4 nights and they never replaced the soaps and shampoos. After a couple of days, we ran through them and I called the desk to have them make sure to leave more when the room was made up. We left and when we returned, they still did not replace them. Had to call down to the desk again to have some sent up. Something so basic should not be overlooked for 4 days.
May 14, 2014
Rated 4 out of 5 by Roberta95 Great stay but...
Everything went very well except for the fact that the restaurant was closed for private parties both nights of our stay. That made it difficult because we were traveling with our dog and we normally eat in the lobby with her by our side. Staff recommended room service but I have always found that the wait is too long and the food costs much more than the restaurant. Also, we asked for a refrigerator because we brought food for our fog. The first one didn't work and we had it replaced. By the morning we wre leaving, the second refrigerator wasn't working either.
December 18, 2012
Rated 2 out of 5 by Thermo This hotel has work to do with its staff
This is one of those hotels that caters to the many governmental business in the area. I would not stay here if I had a choice. There were multiple bad experiences on my two day stay.
1) Room is not really clean. There was a used shower cap on the floor when we checked in.
2) The oatmeal breakfast in the morning (room service) was cold
3) We upgraded to a "corner room" for $20 extra. This room is no better than any other room. The "corner" is just really a room with extra corridor space to get to your larger small bedroom area. Very disappointing and misleading
December 17, 2012
Rated 3 out of 5 by goofy697 Valet parking is terrible and rooms are dirty
The Hotel needs to improve on room cleaniness. Our first attempt at a room on the 4th floor was filthy. There were stains on the pillows, the floor was not swept ( dirt all over the floor), bathroom had dirt all over the bath tub. We refused this room and went downstairs and they gave us a different room. However this room had a broken refigerator, so they brought in another one for our use. Overall the rest of the stay was good, until we went to pick up our car in valet parking garage. After several minues of trying to wake up the attendant behind the glass window, she gave the valet attendant the wrong car info and he brought us the wrong car. If we wouldn't have look puzzled we probably could of drove off in the wrong car.
September 4, 2012
Rated 3 out of 5 by JHR57 disappointing
broken shower, broken phone, no help offered with luggage
July 12, 2014
Rated 2 out of 5 by J13T Needs Operational Help
30 rings to Room service, and still no pickup. Could be a one-time thing - but no, this has happened before at this property.
And now I have to chase the hotel to get my folio. I know they have my email, as I received a request for this survey.
July 2, 2014
Rated 5 out of 5 by skim730 As expected!!!
Staple hotel for me. I am usually here once every 3 weeks for a regular office visit. What I love most about Starwood brands and especially the Westin properties for business is the consistency, familiarity and professional treatment appropriate for business-class hotels. This Westin is easy, I am always able to check in in less than 5 minutes, there is a Starbucks in the hotel which is critical in the mornings and the staff is always very pleasant and very accommodating. I have always received great service here every time I've stayed.
April 30, 2012
Rated 5 out of 5 by JohnDean A Gem
The hotel is in a terrific location, and the staff is consistently excellent. Rooms are comfortable, and weekend rates are wonderful. Lobby is spacious with room to relax. Fitness center is above average with more than just cardio. We stay here regularly and will continue to return.
June 29, 2014