Rated 3.8 out of 5 by 366
Rated 4 out of 5 Poor lighting and noisy airconditioning
Its sad that this and most hotels don't provide good lighting. Hotel rooms should have one good source of central lighting that illuminates the room and not some side lamps to which fill that purpose poorly.
The airconditioner made sounds that awake me in the middle of my sleep. Its annoying that the aircondiner needs to make a huge and annoying noise each time the temperature changes.
September 26, 2014
Rated 5 out of 5 Location great
Lovely hotel with rooms that are quiet despite hotel being busy with meeting groups.
A major asset is convenient location to Orange AND new Silver line of METRO which allows easy access to DC and other VA suburbs with very frequent trains.
Pool and fitness center complete time here.
Highly recommend if business travel in DC area-you are close but have relaxing evenings here.
September 26, 2014
Rated 3 out of 5 by Barryk2391 My stay weekend of 11/19-11/21
First off the TV in room 1125 has lines across the whole tv screen. Second on weekend the pool should be open earlier for guest not at 10 AM. I come to Arlington constantly since my son lives there.. The room had a lot of dust.
September 22, 2014
Rated 5 out of 5 by travelerfordcvisit lovely place to stay
excellent location near metro, mall. staff was very pleasant. room was clean and well appointed. would stay here again.
September 22, 2014
Rated 5 out of 5 by Divagirl The staff was very accomodating
From valet staff, front desk and housekeeping everyone was very receptive and nice. My cousin had her wedding and reception on the conference level and the banquet staff was superb! Our room was clean and the beds were comfortable. The only thing I do want to comment on was the ventilation in the bathroom. I would suggest that facilities invest in a fan for the restrooms in the rooms. This was the first Westin property where there wasn't a fan in the restroom. I have stayed at the Westin in Hilton Head and my stay was great there also.
September 17, 2014
Rated 4 out of 5 by ShiveringSandy overall theme - short staffed
Positives: The room is comfortable and generously appointed, the shower is amazing. And the maid service was impeccable and responsive.
Less attractive: Didn't get the bed size nor the lower floor accommodations I requested. Valet staff were often behind closed doors, the concierge desk was vacant every time I passed it and the reservation desk was seldom staffed by more than one person, causing delays for even simple transactions. I used the express check out option and still don't have my receipt for the expense charged to my Credit card. When I called just a few minutes ago the main phone rang fifteen times before I got an answer and then the person I was directed to was unavailable. lets see how long it takes for a return call...
Downright inconvenient/uncomfortable: Temperatures in meeting rooms and lobby were frigid. There were members of our conference wearing blankets! The hotel lacks a gift shop and does not have a supply of toiletries available for guests. Although the ladies room off of the lobby did have a vending machine, unfortunately it was empty so I lost a quarter and was still left without necessary products.
September 10, 2014
Rated 3 out of 5 by Debbie80 Not up to Westin Standards
I stay for one night on Friday August 5th
I had a room with 2 double beds
The carpet in the hallway and in our room was old and worn and even ripped in areas.
I told the front desk who said so sorry but never offered any restitution.
September 8, 2014
Rated 5 out of 5 by Billy1973 Wonderful stay
I loved this Westin. Worthy of the Westin name. Staff were great from the valet to the check in staff. All were friendly and helpful. The hotel is very chic and well maintained. Location was exceptionally convenient to metro and plenty of restaurant options within a few steps of the hotel. Room was great. Recognized for spg members, given executive level room.
Westin never disappoints!
August 14, 2014