Rated 5 out of 5 by TravelJeep 4th Time Here
This is one my favorite Westin's for a leisure stay. This hotel has never let me down.
Within a few blocks, you are right by the Metro subway station and within a few minutes, you are right in DC. The restaurant food has been rock solid again and this time I also tried rood service for the 1st time. Very nice menu. As always the pool was right up to standards. If you need to take your car somewhere in VA or in MD, the highway is a few blocks away.
The next time I have to be in the DC metro area, this is the place that I am staying for my 5th visit
December 22, 2014
Rated 5 out of 5 by Naila2014 Naila214
Excellent hotel management and staff
December 25, 2014
Rated 3 out of 5 by just4thenight Bad Service
*stood around in swimsuits 10 mins for lifeguard to let us in to pool area and finally called front desk to track him down
*ordered car to be brought out front by valet service; said it was on its way; waited out front for 5 minutes while valet sat there; finally asked him about car and he said, Oh, the alert must have come in while I was getting another car. It was 5:45 in the morning. There were no other cars. And why didn't he notice it regardless?
* had to call down to front desk twice and both times it just rang and rang for almost 5 minutes.
December 3, 2014
Rated 5 out of 5 by Sarge1966 My home away from home.
A very comfortable, secure and friendly hotel experience. I always enjoy staying at a Westin.
December 4, 2014
Rated 5 out of 5 by susie123 Terry & Susie
Beds are very comfy, room was quiet, we usually stay at this Hotel beacause of location and member of spg group. We stayed one night last week and have two rooms booked this week.
Wish parking didn't cost so much.
December 20, 2011
Rated 3 out of 5 by Manju some good, some "needs to improve"
Pros: 1)Attractive, classy lobby, with nice touches such as free hot cider, candles. 2)Helpful and courteous staff. 3)Nice, comfortable room, especially since we had a view. 4)Starbucks coffee in the room. 5) Good location.
Cons: 1)Although the entire hotel is nonsmoking, I could smell smoke in the hallway outside my room (perhaps because one of the staff is a smoker?). 2)The hallway is a little dingy-looking compared to the lobby and the rooms.
3)The heating system cycled on and off, and was loud enough that I had to turn up the volume to hear the TV. 4) I had to run the hot water in the tub for several minutes before it got warm, and it never really got hot. My wife wanted to take a shower, but she said it was too cold. 5) The pool is very nice, but I couldn't relax there after my swim. The lifeguard had propped open the outside door "because of the chlorine fumes". Thus it was too chilly in the room. Also if you are staying there for several days, forget about using the pool during the day, because it is closed from 10 am - 4pm.
6) I ordered a Margarita at the bar. It tasted OK, but it was expensive, and even more so, since it was the smallest, weakest one I've ever had. 7) Also too expensive: parking and Internet fees.
January 1, 2012
Rated 4 out of 5 by Michelle230 Great downtown location
I gave this hotel 4 stars because it is very close to my bother's house and the kids loved the pool but the 2 double beds are extremely tight to sleep 2 adults and the Club Level Room that we paid extra for and should have included breakfast was closed during our Thanksgiving stay. The staff did give us vouchers for the hotel restaurant but the fact that customer service dropped the ball on notifying us during the reservation process made me wonder what else they neglected to tell us.
All in all, the hotel is very clean, the staff was very nice and the location was key to our reunion.
November 29, 2011
Rated 4 out of 5 by Cameo Modern, comfortable hotel in great location
The staff with the exception of the valet were wonderful. I checked in and was given a handicap accessible room on a low, non SPG floor. One of the reasons I book Westin is for the Heavenly Shower, which it was not and within minutes of finding the non-heavenly shower and asking for a room change, a porter was at the door moving my bags to an SPG floor that was what I was expecting.
Every time I called for my car to be pulled up, it was sitting in a parking stall outside the valet area waiting for me, but the valets never opened the doors nor aided with luggage, although they expected a tip for handing my keys to me.
Also in the morning, the housekeepers wanted to get a start on the day and while I appreciate the fact they vacuum, I didn't appreciate them doing it while my Do Not Disturb sign was on my door and them in the hallway.
Outside of those little things, this is a great hotel and will easily have my return business on my next trip to the DC area.
December 15, 2011