Rated 4 out of 5 by ShiveringSandy overall theme - short staffed
Positives: The room is comfortable and generously appointed, the shower is amazing. And the maid service was impeccable and responsive.
Less attractive: Didn't get the bed size nor the lower floor accommodations I requested. Valet staff were often behind closed doors, the concierge desk was vacant every time I passed it and the reservation desk was seldom staffed by more than one person, causing delays for even simple transactions. I used the express check out option and still don't have my receipt for the expense charged to my Credit card. When I called just a few minutes ago the main phone rang fifteen times before I got an answer and then the person I was directed to was unavailable. lets see how long it takes for a return call...
Downright inconvenient/uncomfortable: Temperatures in meeting rooms and lobby were frigid. There were members of our conference wearing blankets! The hotel lacks a gift shop and does not have a supply of toiletries available for guests. Although the ladies room off of the lobby did have a vending machine, unfortunately it was empty so I lost a quarter and was still left without necessary products.
September 10, 2014
Rated 3 out of 5 by Debbie80 Not up to Westin Standards
I stay for one night on Friday August 5th
I had a room with 2 double beds
The carpet in the hallway and in our room was old and worn and even ripped in areas.
I told the front desk who said so sorry but never offered any restitution.
September 8, 2014
Rated 5 out of 5 by Billy1973 Wonderful stay
I loved this Westin. Worthy of the Westin name. Staff were great from the valet to the check in staff. All were friendly and helpful. The hotel is very chic and well maintained. Location was exceptionally convenient to metro and plenty of restaurant options within a few steps of the hotel. Room was great. Recognized for spg members, given executive level room.
Westin never disappoints!
August 14, 2014
Rated 5 out of 5 by PastorsBS56 Loved It!!!
Traveling is just a part of who we are. Making it a pleasurable experience is always a delight. We measure our experience in three ways
Is it Fair- Did I get valued and served fair- A+
Is it Right- Did you do things Right on my account- A+
Is it Just- Did your services and accommodations Justify its cost- A
When we return to DC (and we will) We will be looking forward to another delightful stay.
Pastors Arthur and Rose Bullis
I AM Empowered Ministries
August 28, 2014
Rated 2 out of 5 by chuckISdisappointed wow....bring back the sheraton crystal city
so. After months of renovation.
i have stayed at this location for years. just before renovation they handed out vouchers for free drinks and had a club lounge for snacks and a lite breakfast. They encouraged me to stay at the pentagon crystal city that provided even more. double points, free drink coupons, and the snacks were more like dinner
this place re-opens so i decide to give it a try.
wow. upon check in i find out that as a platinum guest all i got was an upgrade to the 9th floor....thats is....no bottle of water...no drink coupons....no breakfast....no chocolate on my pilllow...
and the only difference in the room from where it was a sheraton is that i got green soap, a tiny couch instead of a chair, no refrigerator and a shower instead of a bathtub with a shower....wow...wow...wow..
i will never stay here again
August 27, 2014
Rated 5 out of 5 by madrick5 One of the best starwood hotels in the country...
I've been staying at the Westin Arlington Gateway for about 2 years now and I have to say that this is not only one of the best hotels in the DC Metro area, but could very well be considered for one of the best hotels in the country. The staff is top notch, the business team extremely responsive, and who doesn't love a good heavenly bed?!
August 6, 2014
Rated 4 out of 5 by DDR56 Sleek and Modern
Westin Hotels are always of high quality and this one was no different. I loved the water bottles and tea in the lobby and friendly staff upon arrival. The rooms were sleek and modern with comfortable bedding. The bathroom had cute leaf-shaped soap. The breakfast buffet was delicious. I loved the smoked salmon and capers and the cheesy scrambled eggs were moist and delicious. My only complaint is my air conditioner did not cool my room well enough at night. It was adequate for most people, I'm sure, but I like it cooler and no matter what temperature I set it at, it was not going to go down any further. All in all, an excellent hotel, though.
August 5, 2014
Rated 4 out of 5 by BigBill76 Beautiful hotel, very good, not perfect.
> Bartenders, waitstaff were excellent - responsive, efficient, friendlly but not too friendly.
> One morning I mentioned smell of mildew in bathroom (probably shower curtain) which was not attended to.
> One front desk attendant was friendly, but with a slight patronizing attitude. She almost certainly had no awareness of this.
> Restaurant is very good, upscale, but no offerings (maybe at the bar?) if you want something simpler, like a burger & fries. Often when I travel for work the hotel restaurant is the only thing open when I get finally leave the office, and I need something other than a $32 Chilean Sea Bass or $35 steak.
August 8, 2014