Rated 5 out of 5 by FLHOP Everything was great!!!!!
Loved this place. Will be back!
April 27, 2013
Rated 3 out of 5 by MarkK Not impressed - High rates for medicority
Have stayed at numerous Westin hotels and being a platinum member made no difference to the quality of the room nor the level of service. Overall disappointed and had a very average experience, unlike some of the other Westin's where the service was over the moon. There is no real benefit to being a platinum member at this facility.
April 26, 2013
Rated 2 out of 5 by keeblerpowell Stayed for a game convention spent a lot of time dealing with Hotel Games
I had 2 rooms first. I called to see if there was a way that I could just get one room with a roll away bed. I was told that would be an absolute possibility. I cancled one of my rooms and requested a roll away bed 2 weeks prior to the convention for which I was staying at the westin.
I received and e-mail that asked me to call and confirm with the Hotel that I cancled one of the rooms. I called and left 2 messages with the contact that sent the email with no return call. I then called back and just asked for the manager on duty who took care of the confirmation.
When I arrived at the hotel I checked in and asked if the roll away bed was already in the room. I was told to dial zero and ask for one. I did just that as soon as I got to the room and was told that there were no beds available.
I went down to the front desk where I asked for the original Manager that contacted me to conform my cnacelation. They said he was not on duty and refered me to the manager on duty. When I explained the stiuation he said he would personaly make sure I got a bed. I went to my room and waited.
3 hours later no bed.
I went back to the desk where I saw a gentleman with a name tag of the very manager I was looking for prior. I told him of the situation and within 30 minutes the bed arrived and my team and I were able to go grab a bite to eat.
3 days into the convention I get a call from my wife back home who told me that there was a hold placed on our account that locked her ability to get any cash or use our debit card at all.
I went straight to the front desk and asked what was going on and I was told that it was standard practice for this to happen. I have stayed a many many hotels and if they were going to do this they usually tell you and ask for a credit card rather than a debit card. Which didnt happen in this instance.
I told them this was not acceptable when I told them that I had planned on paying with cash when I checked in.
I asked to see the charges and saw that even though the internet fee had been payed by another person in the room on another card my card and my account were still being charged.
My wife was trying to get our dog from to groomers and was not able to because of all of this.
The front desk attempted to call the bank but they were closed and would not be open till Monday two days later.
The staff told me that they would comp one of our nights stays and thats the best they could do.
The comped nights stay didnt even cover the boarding fees for my dog to stay at the groomers, let alone the inconvience of my wife and I having no access to cash for 3 days.
They did take care of my issues as best as they said they could but this was not satisfactory. This issues should never have come up.
I have been attending this convention for the past 7 years and this has never happened.
I may attend next year but I will most likley not stay at this hotel and I will urge my team to do the same.
The stress that the hotel added to my trip really took away from the fun I was trying to have at the convention.
April 24, 2013
Rated 4 out of 5 by rob99 Nice Hotel with Two Restaurants Onsite
Overall this property is very nice. It seems like the hotel was recently built and is in excellent condition. There are two restaurants onsite and many options within driving distance. The mall has a great breakfast place and there is a Rock Bottom that is close if you want to get out of the hotel. Staff and room were as expected of a Westin.
April 21, 2013
Rated 5 out of 5 by sp27 Kacie (front desk)
was amazing to a lifetime platinum member who got rerouted thru bad weather; your lucky to have her in your employ.
April 17, 2013
Rated 5 out of 5 by Lucy Westin Lombard, home away from home
The hotel is in a great area with access to several main highways and tollways. Easy access in and out, the hotel is adjacent to a large shopping mall, entertainment area with numerous restaurant and bar choices.
Staff is exceptional!
April 16, 2013
Rated 5 out of 5 by Exumenovich33 Great stay
Staff was courteous and helpful. Room comfortable and cleen
April 15, 2013
Rated 2 out of 5 by Verified Reviewer this hotel needs improvment for weekend guests
No mini refrigerator was disappointing.
1 chair is inadequate. Couples need a coach or love seat.
TV is too small.
Chicago area hotel should have local Comcast Sports Net package. Per night charge would be easy to manage.
April 14, 2013
Rated 5 out of 5 by bones55 Wonderful stay...again
Second time I've stayed at this hotel and have just as many positive things to say as 6 months ago. Friendly staff, wonderful restaurants, fantastic rooms.
April 11, 2013
Rated 5 out of 5 by Daltonjoe Great hotel
High standard and comfort.
Nice pool, spa and fitness area.
April 8, 2013
Rated 2 out of 5 by TheTraveler2013 The hotel was very average
The service was poor. It took 10m minutes to check out. Room service was not delivered and eventually canceled. Waited for too long.
April 7, 2013
Rated 2 out of 5 by Kodagrad Declining Service Levels
I had trouble all week with getting my room serviced, sheets, towels, coffee, cups, cream, cup sleeves, no bottled water etc. I asked for the green option every other day after checking in March 27 for 5 nights. On the morning of March 29 I requested that we no longer wanted the green option.Our room was not serviced again unitil March 31 despite my daily request to the front desk to insure our room be serviced.
The drains in the bathroom sink and tub drained so slow that water accumulated no matter how slow you ran the water. The bathroom sink faucets would either scald you or turn ice cold and the toilet seat was crooked even after I asked forand received repair.I mentioned some of the issues at checkout and I got an unsympathetic sorry.
I have stayed at this property before and am seeing a major service decline You need to do better!
April 2, 2013
Rated 4 out of 5 by MamaFunbucks Needs a little updating
The carpeting in the hallways are stained. The rooms and hallways defiantly need a face lift. The beds are amazing! Super comfortable. I wis the room service menu had more options. Pizza would be nice!
April 1, 2013
Rated 5 out of 5 by Ms64 Very friendly staff!
Our every need was met with a warm and friendly smile.
April 1, 2013
Rated 4 out of 5 by Spring13 Pleasant staff
Staff at the check in counter were pleasant and courteous.
April 1, 2013
Rated 4 out of 5 by ChillyinChicago1 Dining Options
The hotel needs to expand its menu selections for late night dining to include some hot food items. Nothing fancy just a hot bowl of chowder of soup would be nice especially during the winter and early spring in Chicago.
March 28, 2013
Rated 5 out of 5 by Jules55 This hotel had a great staff!
I found the people working in this hotel were very kind, they went out of their way to make sure I was happy. They always greeted us cheerfully! Very clean facility. Only complaint, 2 of our 4 pillows were a little lumpy.
March 25, 2013
Rated 5 out of 5 by Derbymike great features and service
always the best service from the staff and e are never disappointed with all of the features especially the in room comforts.
March 25, 2013
Rated 2 out of 5 by MinisterRo1 No Room Refrig. or Microwave
It would have been nice if I was not charged to use a refrig. or a microwave. The Meetings I attended ended late in the evening. Upon returning to my room, I would have liked to have been able to heat my food. Or been able to previously store it in a refrig.
March 25, 2013
Rated 4 out of 5 by cg54 SFC Herron
Although the overall rating was very good my biggest problem was when I call the desk from my room to ask for help. The lady answering the phone was VERY ARROGANT; SHORT TEMPERED: and RUDE. I asked to be connected to another room that I reserved in my name. She repeatedly told me that there was only one room in my name which in fact was not true. I even gave her the name of the person that I reserved the room for and she also said that there wasn't anyone by that name. I hung up. tried again. And was unfortunately answered by the same RUDE and ARROGANT person. I hung up and finally got the very polite and professional lady that checked me in and she apologized and connected me immediately. Unfortunately, I did not get Ms. Rudeness' name. But, she is the only reason that I would NEVER recommend staying there to anyone.
March 25, 2013
Rated 4 out of 5 by Barry Nice Room, comfortable stay
It has nice beds and very comfortable rooms, great workout. However the TV programming is not good. Showtime channel is not as good as HBO. If I would move away from this hotel , it would be be due to non availability of HBO.
March 22, 2013
Rated 5 out of 5 by Watts2010 Great one night stay
Hotel is exactly what I expect from an SPG property. Lobby and room appealed to your sense of site and smell. Room was comfortable and gym and indoor pool area are fantastic. Will return soon!
March 20, 2013
Rated 5 out of 5 by Clipper Weekend Stay 3/15 - 3/18, 2013
Another enjoyable experience at the Westin Lombard Hotel. Our room was very comfortable. Staff, as usual, is more than courteous and always available to assist. I really like the option to forego daily house keeping in exchange for extra points. When we needed replacement towels, they were brought to our room immediately by very courteous gentleman. I could not believe that he was wearing a business suit! I also like the express check out feature. It worked flawlessly. I had my on line receipt almost before I left! The O scale trains March Meet, which I was attending, switched to the Westin Lombard several years ago and it has been a very enjoyable experience since. The hotel handled our meeting very efficiently. My wife always enjoys our visit to the Westin. We look forward to our visit next year.
March 20, 2013
Rated 5 out of 5 by Jenny Great location marvelous service
I would recommend without hesitation
March 16, 2013
Rated 5 out of 5 by Brad1000000 Very nice
I've been staying at this hotel every other month or so for the past five years. I keep coming back because it's a great value compared to pretty much any hotel in Chicago. The facilities are top notch and every thing you need is nearby: great restaurants, shopping, movie theaters, etc. The staff is low key, but generally very friendly and helpful. Platinum gets club level access (even though some times rooms on that level aren't available). Club is very comfortable, has a tv and computer, and food is good but limited, although the last time I stayed they served lasagna and a vegetarian pasta that easily served as my dinner (I went downstairs to Harry Carry's restaurant for dessert). I've stayed at a lot of hotels in Chicago, and I consider this one the best.
March 15, 2013
Rated 2 out of 5 by coldcustomer After many excellent stays, the Westin Lombard stumbles
I have stayed at this property numerous times. I have made it my preferred hotel when working from my company's Oakbrook Regional Office. It was not good this time. Broken equipment in the fitness area, and no hot water the morning of March 12th were my two principal complaints. The room was also not as clean as on past trips. Arriving late on March 11th and leaving early on March 12th, I didnt have time to change rooms or request maintenance. Disappointing.
March 14, 2013
Rated 5 out of 5 by David68 Excellent Stay
Excellent stay.. very nice hotel.
March 14, 2013
Rated 4 out of 5 by Chris Need to work on the plumbing in the rooms!
Water pressure in the bathroom sink was awful. If you turn on the cold water at all, it turns completely cold. No warm. Only hot or cold.
March 13, 2013
Rated 2 out of 5 by 999jackieo NOT pet-friendly
I chose this property solely because they advertise that they are dog-friendly. When I got to the facility with my 10 pound dog, our room was not ready. Since it'sstill very cold in the Chicago aread, I couldn't spend the time outside with her, so my friend, myself and my dog found a deserted hallway and sat on the floor waiting for the front desk to call my cell, letting me know that my room was ready. My dog was very good for the first 45 minutes... didn't bark at all. But after that long, she started to get antsy (as did I) and started to bark at some of the people walking by. I was getting ready to take her outside when a security officer, from the opposite end of the hallway, stated that I had to control my "animal" or leave the premises. He didn't even give me a chance to tell him that this wouldn't even be an ISSUE if my room (a junior corner suite) had been ready for us. So by then, I thought it best to take all of our luggage and my dog back to the front desk to see how long it would be before our room was ready. Well.. it WAS. Nobody bothered to call me to let me know. *sigh*. Also - I was fully expecting to receive all of the doggie amenties that the Westin promised us... the heavenly dog bed, the dog food / water bowls, the leash and collar, etc. Nope... didn't get any of it. And then to add insult to injury, I was overcharged for my stay. I'm in the process of waiting for a call back from the accounts payable office. I'm not the type of person to complain, but I was very disillusioned at the way I was treated because I brought my dog along. There are many other properties that accept animals and I'm afraid I will have to go elsewhere next time.
March 12, 2013
Rated 5 out of 5 by Momto3 This hotel is well rounded and exceptional!
This hotel was absolutely fantastic. The room was just what we needed with the basics, however it was clean and sophisitated/elegant with just the perfect touches. The staff are exceptionally nice and respectful and are beyond helpful. This hotel is very clean which is extremely important to me! I highly recommend staying at The Westin Hotel in Lombard!
March 11, 2013