Rated 5 out of 5 by bones55 Very nice hotel and staff
I had a company party at this hotel. Not only are the halls nice, but also the rooms. The staff is friendly, and the location is convenient. I had a suite with a large porch area, and that was pretty cool. Room service staff was also very nice.
December 6, 2012
Rated 5 out of 5 by PMfromNY Great hotel, Excellent Staff
I stayed at this hotel most of the summer for business travel. All of the staff went out of their way to make me feel at home. Thanks especially to the wonderful shuttle drivers, wait staff and bartenders, and of course the hotel managers.
October 3, 2012
Rated 5 out of 5 by fireguy thank you
Excellent Hotel and the staff was #1
February 10, 2014
Rated 5 out of 5 by Watts2010 Great one night stay
Hotel is exactly what I expect from an SPG property. Lobby and room appealed to your sense of site and smell. Room was comfortable and gym and indoor pool area are fantastic. Will return soon!
March 20, 2013
Rated 5 out of 5 by Nita926 Great Place to stay!
The rooms were clean, the bed was comfortable. The staff was helpful and very friendly. Will definately stay here again. Not far from downtown with shopping near by.
October 10, 2012
Rated 1 out of 5 by JDAL Sleepless
We stay at your hotel often and will definitely beg to not be located close to an elevator again. It was a sleepless night with all the noise created by guests.
November 13, 2012
Rated 5 out of 5 by BobV2012 Great Facility
In addition to the large and clean rooms the facility served as a great conference center and had good resturants and is located next to other popular places.
September 24, 2012
Rated 5 out of 5 by sureshv Stay at Westin Lombard
Stay was very comfortable. Hotel was a nice place to relax. We attended a wedding reception at the hotel and was well organised. Staff were very professional.
October 31, 2012
Rated 5 out of 5 by Wenzels2001 Great Stay, Great Location
This location and venue were perfect for the conference that I attended. Staff were kind and courteous and the overall experience was excellent!
October 9, 2012
Rated 5 out of 5 by KathyK Great relaxing hotel
Great location, the wonderful beds and large room sizes make this Westin a hit. The only issue I had was spotty Internet service in my room.
October 19, 2012
Rated 5 out of 5 Very Elegant Hotel
This was a very clean hotel with great features. It has large windows with a great view. The waterfall in the lobby was amazing.
September 17, 2012
Rated 5 out of 5 fall 2012 stay
I would stay here again, the bed was so comfy you would not want to get out of bed. The staff and food was excellent.
October 10, 2012
Rated 4 out of 5 by Maciej Excellent business hotel
Great, big, comfortable rooms. Great food in both restaurants downstairs.
December 14, 2011
Rated 5 out of 5 by Jennie54 Wonderful view. Great location. Terrifc restaurant
Enjoyed our stay so much. We loved that we could bring our dog. Thanks
October 16, 2012
Rated 5 out of 5 by Angela22 Room was great
Great room. Bed was more than comfortable. We had a great stay.
October 23, 2012
Rated 5 out of 5 by bidgie internet
loved that free internet was option for spg.
October 31, 2012
Rated 5 out of 5 by Susie50 the hotel is beautiful
the hotel is awsome and the staff is great
September 28, 2012
Rated 2 out of 5 by LoyalWestinGuest This hotel does not live up to expectation
I am a life-time Gold spg member. I travel a lot for work and I have been to many Westin. Westin Lombard was definitely below expectation.
1) Customer Service - When I entered and exited the hotel, even though there were hotel employees standing at the door, no one greeted me, let alone open and close the door for me. This location does not have automatic doors. So if you have luggage and young child with you, which was the case for me, getting the door is not the easiest thing to do. It's ridiculous that I was struggling with the door while the Hotel employees were just chit chatting.
2) Room Service - the quality of the food was so bad that after the first night, I rather go out to get food then order in in the subsequent nights. I ordered burger and turkey sandwich. Both dishes were very cold. Also, the selection of the room service menu was very limited. For a Westin, this was very disappointing when you expect business travelers often order room service after a long day at work.
3) Pool - the towels were dirty (multiple stains) and lack of lounge chairs. Not a nice set up at all.
4) Room - We keep finding random elastic bands from the carpet. It was very weird. Not sure why the vaccum didn't pick that up. Also all the doors close so very loudly. It really doesn't help with your next door neighbor came back at 3 am and the door slammed so loud and woke up everyone.
July 29, 2013
Rated 5 out of 5 by PattieK Welcoming staff
Your staff makes quite a wonderful impression. The Bellhop recognized us from past stays & was very gracious even though we were loaded down with luggage. The woman who checked us in was also very welcoming. We had a group of friends visit our room on Friday night. I went to the 18th floor lounge Saturday morning to get tea prior to cleaning up the Friday night mess. Your cleaning staff came in & did a magical job clearing away the detritus from the previous evening while I was relaxing in the lounge. Our meals in the restaurants in the hotel were delicious. Thank you so much for an all around lovely hotel experience.
November 12, 2013
Rated 5 out of 5 by Alex23 Love this hotel
I travel to Lombard quite often for business and, even though there are hotels 15 minutes closer to the office, I always choose to stay here.
The hotel feels new, especially the lobby and pool area. Rooms are just standard Westin ones but always clean. The service is prompt, warm and consistent. Everyone I've met so far has been super friendly and always willing to help.
Sometimes (but rarely) if there is only one CSR at the front desk and if he/she is in the back or somewhere else you'll have to wait at the front desk to check in.
This may sound like an exaggeration, but not a single one of my many experiences has been negative. Keep it up guys, thanks!
May 21, 2013
Rated 4 out of 5 by sakurakrys Comfortable stay, but needs improvement
I contacted the express service and they gave me misinformation. Although I was an SPG, when I requested contact lens solution, the girl told me to get it from the gift shop, even though the services guide in the room said it would be provided if requested. I also asked the same girl if there was a Macy's in the Yorktown shopping mall and if so, what time it closes. She told me yes, there was and it closes at 9pm. I walked to the mall and around the mall for about an hour and there was no Macys.
The room itself had a lightbulb that was burnt out and the door to the cabinet containing the fridge was broken. Otherwise, the bed was comfortable and everything else met my expectations.
November 18, 2013
Rated 3 out of 5 by Don1015 Bollywood Ball
I attended the Pillars Bollywood Ball at the Westin Lombard. The facilities were perfect for the event. I was a little disappointed in my accommodations. The room was in need of repairs - specifically the door covering the safe was damaged, there was a huge crack over the batch tub and our phone could not receive incoming calls - this was frustrating as we were staying as a group and this forced us to use cell phones with moderate to poor reception quality.
the most disappointing aspect was the lack of concern when I reported these to the front desk. The clerk wrote down my concerns, but did not even apologize for the room.
Lastly, when I made my reservations, I mentioned that it was my wedding anniversary that day as well as when I checked in. It would have been a nice touch to have the manager write us a note of congratulations.
So my experience was average - Your beds were wonderful but the room was looking a bit worn. The trip met my expectations, but unfortunately the opportunities to exceed my expectations were missed.
January 27, 2014
Rated 2 out of 5 by Pete23 2 Main Improvements URGENTLY Needed
Overall, the hotel is ok, staff is friendly and rooms are up to Westin standards. However, the Internet is too slow to stream anything on Hulu or Netflix and the water temperature and pressure is completely unsatisfactory. You basically have to turn the water all the way on and to the hottest setting to shower in the morning (same is true for the sink; have been in 7 different rooms so far and had the same problem throughout). I spend more time in hotels than at home during the week and will be in Lombard for the next couple of months. Would love to stay at the Westin but these two things might be a deal breaker for me.
February 15, 2013
Rated 3 out of 5 by TheBrainMan SHUTTLE SERVICE SUCKS
I stay here very frequently (3-4 times/month) for business and I consistently deal with poor shuttle service. Most of the drivers/schedulers are quite pleasant but there are a couple who are downright rude, lazy, incompetent or a mix of the three. As a business professional whose priority is to make it to the office on-time it frustrates me to see such inflexible and insensitive personnel. I have even had to take taxis on a couple occasions due to the poor service.
You would think that they would be more sensitive to the needs of guests from one of their largest corporate accounts but that is simply not the case here.
September 17, 2012
Rated 5 out of 5 by Dora4 Lovely...
Wonderful customer service, rooms are spacious and very comfortable.
January 29, 2014
Rated 5 out of 5 by OncDoc Good Meeting location
I traveled with my husband for business, we stayed on the preferred SPG floor and were near the continental breakfast and appetizer area. This space was nice. My only comment was that the food could have been nicer for dinner hour (healthier) and having cocktails would have been good as well.'
We were pleasantly suprised by the great work out and pool area. I especially enjoyed the roof top deck to enjoy during sunny days. It could have been dressed up a bit more with greenery and had cusions on the chairs, but it was great to be able to get outside.
We liked the proximity to shopping and multiple food options.
August 26, 2013
Rated 5 out of 5 by Melissa14 Presidential Suite Magic
For my birthday my husband made a reservation at this Westin. We have stayed here quite a few times and have never been disappointed. This time was extremely special as we stayed in the Presidential Suite. Men: take your wives, girlfriends, significant others to stay in this room at least once. I would take this relaxing retreat over jewelry any day! I took three baths in the amazing bathtub and it was incredibly relaxing for this pregnant mama and current mother of one. The late check-out and early check-in really allowed us to take full advantage of the time away. I lived in Chicago for five years and prefer going to this hotel over the ones that I used to stay in downtown. It is so convenient to a lot of attractions and restaurants and free parking/no traffic! Treat yourselves!
December 30, 2013
Rated 5 out of 5 by vetofunk Wonderful Westin
This is one of the best hotels in the suburbs. Whenever we stay anywhere, we check to see if they have a Westin in the area. It's closed to shopping and has a movie theater right next to it. Many restaurants within minutes too.
January 20, 2014
Rated 4 out of 5 by MuttNut Beautiful Lobby
This hotel has a beautiful lobby and comfortable rooms! Location is very convenient as it is in the same shopping center as a huge mall that we thoroughly enjoyed shopping at! Staff was very friendly and accommodating! This hotel also gives a very nice discount to Midwestern University student families, so we always stay at this hotel when we visit my son who attends Midwestern. Only negative would be that you have to pay an extra fee for internet access in your room and there isn't a hot breakfast included. However, there is a McDonalds very close. Otherwise, we loved our stay at this Westin.
September 30, 2013
Rated 2 out of 5 by Buildmethemoon Located in a great spot
Upon arrival I was greeted by Pascal and he was very friendly. We were in room 342 and there was a decent view of people laying out on the deck...not what I want to see. There was a huge wet stain on our bed, a wet stain on the carpet, the bathroom was filthy, the Internet was a 10.00 charge whereas at any other place I can get that for free. The remote to the tv was disabled after the first night (we stayed 2), the beds were extremely uncomfortable, dirty towels were in the room, dirty floors. This is the first and last time I stay here. Way overpriced for poor maintenance and $10 wi-if. Horrible.
August 20, 2013