Rated 5 out of 5 by JimmyJack Threes times and keeps getting better
Wonderful experience as usual! Stayed here 3 times over the last few months. Every single time I am impressed by the level of service from the second you enter the Main Lobby. Staff is great food is wonderful location second to none. Will be back much sooner than later.
April 21, 2014
Rated 5 out of 5 by Min13 Helpful staff
I definitely recommend the hotel for business travel. The staff (Julia in particular) was very helpful and warmly provided me with the SPG benefits I was hoping/expecting to receive. The Executive Club Lounge was well-maintained and a relaxing place to unwind.
April 21, 2014
Rated 5 out of 5 by Triciebhen Incredible second stay
My husband and I stayed here a few weeks ago for an overnight get away and returned to celebrate his birthday. Our accommodations were wonderful and the entire hotel was well maintained and very clean. We were lucky, as it was quiet and not very busy. The customer service was remarkable. During our first stay, we had a few plumbing issues and brought it to the attention of management, who immediately contacted us and ensured us that our subsequent stay would meet our expectations. Lombard Westin was delighted and gracious as they made arrangements to make up for our minor inconvenience.
I will definitely return and would recommend this hotel without hesitation. It's an added bonus that the food at Holy Mackarel is amazing!!!
February 12, 2014
Rated 3 out of 5 by PF57 Disappointed
I brought my own bags in from the car with a 3 year old in tow. The air conditioning never cooled the room. I set it at 64 just to get it cool in there but never went down below 74. When I left, I took my bags to the car with the bellman chatted with each other at the bellman's desk. No offer of help at all. With the price you pay per night at the hotel you would think it would include a mini fridge, but it doesn't. Even mid price to cheap hotels have a mini fridge in the room. I thought the banquet food was very, very bland at the wedding. So all in all, very disappointed.S
September 23, 2013
Rated 2 out of 5 by Renae94 Standards weren't met this time
I stay at the Westin whenever I'm in town for business and I've never had any problems but this last stay was different. Check-in was fine...I arrived an hour before check-in and was accomodated. However as soon as I stepped off the elevator on the 6th floor it was filthy. Paper and trash everywhere and the carpet was unusually dirty. I don't think the carpet was vacuumed until about the third day. The comforter on my bed was stained(chocolate?). Sheets and towels were stained(yellow and black spots) and bathroom floor was dirty as if it were not cleaned before I arrived. I'm going to count this as a one off and will stay at the Westin the next time I'm in town but overall it was not a comfortable stay this time.
August 10, 2013
Rated 2 out of 5 by will2 We had some issues
We have stayed there quite a few times & were disappointed this time. We came for our 25th anniversary & the hot tub was not open which we were looking forward to & not told about, the refrigerator in our room did not keep food cold enough, the coffee pot did not work & prices had doubled on food. We would have to pay for wireless. Even the oysters at Harry Carays had quite a few pieces of shell in it & did not have the same quality as before. We were extremely disappointed & spent quite a bit of money to stay there. We will think twice before booking a room there again.
February 11, 2013
Rated 5 out of 5 by RobertB2013 Recent Vist and Wedding at Hotel
We recently had a family wedding reception and events at the Westin Lombard. The staff needs to commended. From the front desk, to the bellman to the catering staff and servers, the service was so far beyond what I expected, it truly made the event even better than we hoped for. The food that was served at the wedding reception was so good, we got compliments from our guests. The typical food at large events is never expected to be great, but it was certainly was at the Westin. While I normally do not give 5 star reviews often, it is well deserved here. The attentiveness of every person on staff truly made an impression on all of us, and our guests. You guys guys truly understand the meaning of "hospitality". Well done.
October 11, 2013
Rated 4 out of 5 by Dora4 Beautiful hotel
The facilities are very nice, and the staff are kind and professional. Thank you.
April 17, 2014
Rated 3 out of 5 by KH62 Westin is average
The Motel is beautiful, however the services is average, phones did not work in the room and when I asked I was told we are in the process of replacing all batteries in the cordless, there was no book in the room to tell me what the hotel had to offer, did not know what floor the pool and exercise room was on, did not know there was a back elevator to the parking garage, there are no signs anywhere to direct you unless you happen to find the correct floor, the employees at the front desk are somber and did not know if there should be guideline books in the rooms.
August 5, 2013
Rated 3 out of 5 by Globetrotter777 Courteous Staff but Noises were a Concern !
Pet-Friendly Hotel - dogs were barking along the corridor & throughout the night ! My bed was shaking when my neighbour hotel guests slammed their doors ! Courteous Staff upon check-in but only 1 staff avail upon busy check-out time at noon ? Great Indoor Pool with Gym ! In Room Starbucks Coffee indeed freshen up myself every morning ! Free Wi-Fi was another credit ! Set Breakfast in Coffee Shop (2 eggs any style) - still rm for improvement !
Being an SPG Preferred Member, my next visit will be on Jan 28-31' 2012, , hopefully would be an improved new experience !
January 5, 2012
Rated 2 out of 5 by Carl13 Maintenance Issues
The first room we were given had a toilet that didn't work and when I went to call down to the desk to ask for another room the handset on the phone didn't work. I had to use the speaker button. They did assign us a new room very quickly and the personnel were very helpful. The next room was better than the first but even here there was a large empty plastic drink bottle in the closet and one of the lamps had a light bulb that was physically broken. It appears to me the rooms are not cleaned and checked very well. A four star hotel should not have these issues.
September 10, 2013
Rated 3 out of 5 by dancemom5678 Met our needs for dance convention
Overall, our stay was adequate. Room was very hot one night and thermostat could not be adjusted. Called in a.m. and promptly fixed. Should have called in wee hours of night to rest more comfortably. No vending machines located in hotel! Daughter had start of migraine headache and needed Coke. Gift shop was closed and no vending machines anywhere! Very odd....Dirty towel in clean stack...ewwww. Free Wifi in lobby only! Decent workout room. Overall, staff was nice enough. My daughter's dance competition was in hotel so staying elsewhere was not an option.
August 6, 2013
Rated 4 out of 5 by johnee99 Nice For Business
Great hotel for a business traveler and delivers all the comfort and ambiance expected from the newer Westins. Especially impressed with the team in the Executive Lounge that laid out extra coffe and snacks for my team and myself as we worked there all day. Workout facilities were great, and there is a FULL SIZED LAP POOL -- awesome benefit for this kind of hotel. The Hary Cary's and Holy Mackerel were delicious as well. Only 2 small details: room service sent me 2 knives and no fork one morning -- minor and easily fixed. Highly reccomend this hotel.
May 17, 2013
Rated 5 out of 5 by Gracie13 My Home away from Home
I stay here frequently for business and now find myself looking forward to a visit at my home away from home. The staff is incredibly friendly, attentive and helpful. The hotel environment is lovely. The rooms are very comfortable and the restaurants are great. I rarely have to rent a car, as the shuttle service staff is fantastic and with everything so local I can always find what I need. When traveling for business, you want comfort and convenience that you can rely on. When it comes with a great experience and a beautiful property - even better!
July 5, 2012
Rated 3 out of 5 by Jeff747 Nice staff, but need better air conditioning
Nice staff; attractive property. Lost sleep because I could not get room to be cool enough. Lowest it would get was 67. I sleep better at 60.
April 10, 2014
Rated 4 out of 5 by Jerze Pleasant First Time Experience
This is the first time I've stayed at a Westin but it won't be the last! It was beautiful! The Lombard location is ideal for a staycation--which is what we used it for. It's near all the shopping, food and entertainment you could ever want. The staff was friendly and accommodating. The service was outstanding! We were especially pleased that they allowed us to bring our furry first-born with us! :) My only "complaint" is that the wifi wasn't free ($10 per day) and it was slow. Other than that we had a great time and will definitely return!
October 16, 2012
Rated 3 out of 5 by Manju Not impressed for the Money
The "suite" was not what most people would consider a suite, there was no seating area it was just a regular size room. The executive lounge left a lot to be desired, and in my experiences elsewhere the beverages where complimentary. The continential breakfast was just ok with stale pastries being served.
At check in there were four or five employees talking together and i had to ask for someone to break away to check us in. There was no assistance offered with our luggage and I was pointed to where there might be some luggage carts.
December 26, 2011
Rated 3 out of 5 by ChiTraveler Several minor issue leads to less than great stay
Nice hotel and a very busy weekend (Dr Who convention). It started with the lounge being closed with no advanced mention with the comp being $10 off at the restaurant. Not a huge issue, but $10 hardly covers a breakfast for two. The first night the TV had an issue it took more than half an hour for someone to show up and three visits before the TV was replaced. The following night there was a problem with the ceiling light flicking. It took three phone call over more than an hour for someone to show up and fix it. What's even worse, the next morning there was a knock on the door, they come to fix the ceiling light. None of these is big, but having all of them on a single stay is concerning. I do have to say that whenever I talked with the staff they were very nice.
December 5, 2013
Rated 5 out of 5 by KYKAT23 Great hotel with a great staff
I stayed at the Westin Lonbard Yorktown last week and it was a wonderful stay. We were warmly greeted by the staff as we were coming in, the guest services person who checked us in gave us options on where we would like our room to be located and put us in a corner room. The room was clean and comfortable. Every morning I would go down for a swim and would sit out on the sun deck. It was very relaxing. The hotel is also very conveniently located nect to a mall, a Target and a movie theater. I would definitely stay there again.
September 30, 2013
Rated 5 out of 5 by tdantona Outstanding Hotel
My wife and I stayed at the Westin Lombard for an extended weekend. We stayed in a standard room that was very clean, comfortable (the beds are amazing) and we found the staff to be particularly welcoming, professional and courteous. When we left my wife discovered she had left two items in the room. We called and let the hotel staff know. The items were turned into lost and found by housekeeping and were on their way back to us in 24 hours. This is an outstanding hotel and I look forward to staying there again in the future.
October 14, 2013
Rated 5 out of 5 by Fun60 Great time at a great place
This will be our third time at this location. This time was exceptional. The King Terrae Suite was great, quiet and very comfortable. Mike, General Manager, the front desk and the maid made our stay memorable. As a gold member I requested for a late check out as I needed more time and it was granted. When I checked out of the room I forgot my IPhone 5 the maid found it and alerted the front desk immediately and got it to me before I left. Now that is honesty at its core... quite impressive. we will recommend it and do it again
February 19, 2013
Rated 3 out of 5 by SPGRegular Not bad but needs work
The best thing this hotel has going for it is the staff. All the staff I encountered were friendly and accomodating.
Now for the not so great:
- I had ripped and dirty bedspreads in my room which wasn't very appealing
- The hotel is really in the middle of nowhere other than being close to office parks, Target, and a mall. To get to a bar that was open, we had to sprint across 6 lanes of highway as there didn't seem to be a crosswalk
- The running route that the front desk gives is completely useless. It crosses a number of very busy streets with no crosswalks and is 60-70% without sidewalks or pathways (in some cases forcing you to run with traffic on busy streets). I've used Westin running routes before and this is hands-down the worst one I've ever seen.
June 18, 2012
Rated 5 out of 5 by RegularGuest84 Great Place to Stay
I stay here weekly for business and have had a great experience every time. This Westin feels new and clean and there is a Target within easy walking distance.
April 1, 2014
Rated 5 out of 5 by Melissa14 Presidential Suite Magic
For my birthday my husband made a reservation at this Westin. We have stayed here quite a few times and have never been disappointed. This time was extremely special as we stayed in the Presidential Suite. Men: take your wives, girlfriends, significant others to stay in this room at least once. I would take this relaxing retreat over jewelry any day! I took three baths in the amazing bathtub and it was incredibly relaxing for this pregnant mama and current mother of one. The late check-out and early check-in really allowed us to take full advantage of the time away. I lived in Chicago for five years and prefer going to this hotel over the ones that I used to stay in downtown. It is so convenient to a lot of attractions and restaurants and free parking/no traffic! Treat yourselves!
December 30, 2013
Rated 5 out of 5 by Paula7 Thanksgiving weekend
You run an excellent hotel. Rooms are spacious and meets our needs. You have ample room and staff to run the hotel during a convention like TARDIS con. It's a joy staying with you.
Our one complaint was the new showers. The overhead was useless but the hand-held was fine. Also, we got 2 plastic glasses and that was it for the 4 days. Also only soap was replenished but not shampoo and conditioner, and we ran low after 4 days and two people. Other than that it is a restful stay with a wonderfully comfortable bed.
December 2, 2013
Rated 1 out of 5 by mumezu0317 Dispatched room # 238
I am platinum member and I have booked using upgrade award certificate. I was dispatched to a junior suites however the room was on second floor next to swimming pool. My complaints are 1) during the day time other guest using the pool were running outside so we had to close the curtain to keep the privacy, 2) during the night, it was so noisy that their was no comfort. i have stayed twice before but that time I was dispatched in more higher floor and it was comfortable. Hotel should give me an option still stay in junior suites or regular room with more silence.
Again, I have used my points and up grade certificate for this stay but I ask the hotel to compensate in some way. It was a nightmare and very disappointed travelling from London,Uk to reunite with my friend there,
October 29, 2013
Rated 3 out of 5 by Roam40 At this price Hotel should've been better
I stayed on the executive floor and this stay left a lot to be desired. For the price and Star rating of this particular location , it wasn't what I expected. Staff kept getting something as simple as the kind of towels I wanted wrong and this was on several occasions. Also I told the desk person something was wrong with the bed when I checked out and all he said was "Oh I will check it out" , not a sorry or my apologies for the inconvenience. Restaurant in the hotel was awesome, probably the best part of my stay.
June 24, 2013
Rated 5 out of 5 by JohnSmith007 This hotel has great staff
The hotel staff goes out of the way to make your stay the best it can be.
March 31, 2014
Rated 1 out of 5 by DJS58 Mr.
two out of the three nights I had to call the front desk several times to complain about the noise from the people slamming doors going from room to room partying in the hall way from 10:30pm to 3pm .when they sent up security to stop it the noise stopped for about 10 minutes and they started back up again !.And the sheets and pillows smelled of some ones dirty hair .I have stayed at this Westin many times and this was the last time .You want large groups of low class customers well I am not one of them .
June 17, 2013
Rated 2 out of 5 by stpl35 Inconsistent Service and Platinum Acknowledgement
Nice hotel for the area; however, service was inconsistent and did not meet the minimum service standards that I've experienced at other Westin Hotels. Platinum member (6 plus years) with 3 night stay that was not offered Starwood guest floor, no water in the room, and no newspaper delivered. Coffee maker had previous coffee filter left in machine each day of my stay. I also had to call to get the safe fixed. When I went down to front desk on my second night to get water, I asked why I was not put on the Starwood guest floor and why I was not receiving water or newspaper. The front desk staff member provided me with water and apologized but could not explain deficiencies. The next morning I did receive a newspaper, but no further newspapers or water were delivered during my stay.
January 11, 2013