Rated 3 out of 5 by FlyingProf Frontdesk nightmare
There were many people waiting in a single line for both SPG desk and normal desk. There were two representatives behind the SPG desk. One was busy helping two ladies and the other one disappeared shortly, making me stand in the line for 10 minutes. The desk for normal tier guests always called people behind me which confused me a lot. That SPG desk representative looked at me for several times but just ignored me. Finally they found me and checked me in. When I left to my room, the SPG representative was still helping those two ladies. I didn't receive any upgrades and they put room keys in a normal purple folder, making me wonder that if they recognized that I was a platinum member. That was the most confusing check-in experience I've ever had.
December 17, 2014
Rated 5 out of 5 by CRCJ52 Great Stay.
Quiet Room, comfortable bed and good amenities on the premises. Enjoyed Harry Carry's Steak House on the premises. A little pricey but really good food. The staff was great and very helpful in arranging train transportation into the City. The shuttle service was prompt and courtious.
December 10, 2014
Rated 3 out of 5 by wigstheome Very Nice Facility, but Service Lacks
Checked in on a Tuesday evening. Service at the front desk couldn't have been more rote or disinterested: clearly focused on getting through the process, and no interest beyond that. Was given rom 1735, a standard, albeit comfortable room. HVAC worked well, and the furniture was in good condition. The sink drained very poorly, however, which implies housekeeping isn't talking with engineering. After a short overnight stay, I received neither a paper nor email copy of my bill, and had to call the hotel to get a copy (which was sent over immediately, at least). Nothing wrong with this hotel, but service used to be much stronger and engaged.
May 8, 2014
Rated 4 out of 5 by kenandbarb Great hotle for Holiday Shopping
Good location for restaurants and shopping.
December 2, 2014
Rated 5 out of 5 by Danny0507 Amazing!
From the moment you check in you get a great vibe! Brooke did a great job at check-in! Quick and to the point while not sounding like a robot! Kacie (group room coordinator) assisted me in booking this reservation and did a fabulous job! I mentioned to her that it was my girlfriends birthday and not only did she upgrade us but she also had an amenity waiting for us in the room! two awesome chocolate cakes that my girlfriend enjoyed! Overall, the hotel was great! we had a memorable stay and will definitely return! Thank you :)
November 24, 2014
Rated 5 out of 5 by Brad1000000 Very nice
I've been staying at this hotel every other month or so for the past five years. I keep coming back because it's a great value compared to pretty much any hotel in Chicago. The facilities are top notch and every thing you need is nearby: great restaurants, shopping, movie theaters, etc. The staff is low key, but generally very friendly and helpful. Platinum gets club level access (even though some times rooms on that level aren't available). Club is very comfortable, has a tv and computer, and food is good but limited, although the last time I stayed they served lasagna and a vegetarian pasta that easily served as my dinner (I went downstairs to Harry Carry's restaurant for dessert). I've stayed at a lot of hotels in Chicago, and I consider this one the best.
March 15, 2013
Rated 4 out of 5 by tpddsn time to rehab the room
time for a carpet change, its worn and grubby
furniture has veneer chips as does closet door
needs new mattress., very dented by sleepers!
love this hotel, this room needs rehab!
November 24, 2014
Rated 3 out of 5 by wigstheome Okay (and Slipping)
I have stayed at this Westin a number of times over the past 3-4 years, and have generally been favorably impressed. I just stayed over on a Sunday night and was quite underwhelmed. First, i don't need the front desk to tell me they have upgraded me when they give me exactly the room type I reserved. Second, given that my preferences are already in the Starwood system, why do I have to ask to see if they have the same room type on a higher floor (which they did). The corner king room (I was given 1421) was very spacious, but the room and furnishings are starting to look and feel quite worn. in particular, there was marks on the bed sheet as if someone had rolled luggage across the bed and the laundry wasn't wholly successful. The sheets also felt pretty far removed from being heavenly. My last quibble is that the air conditioning was at best adequate, and despite being set on 64 all night, the room only reached 68. I will try the hotel again, but was less impressed than previously.
July 30, 2013