Rated 4 out of 5 I love this hotel...not a great experience this time!
Any time I am in the Chicago area I chose to stay at the Lombard Westin. This time I chose to stay in one of the expaned corner King suites. The room was fantastic with great views, very quite and beyond comfortable. The wall heater in the large bathroom did not work so the large tiled room was so cold my wife and I had to wear our sox and shoes to get to the shower...very cold and uncomfortable!
December 16, 2013
Rated 3 out of 5 by Kodagrad Fading Value
My experience is that other hotel chains, especially in the mid range, are offering more and better amenities and better rooms than the Westin. You need to improve on room size, condition and amenities as you are falling behind the competition.
December 16, 2013
Rated 5 out of 5 Excellent Stay
Stayed in the area for business. Did not rent a car, so was pleasantly surprised by how amenable the hotel's shuttle staff was to driving me (and picking me up) to a nearby restaurant for dinner. Especially after I was informed there was a 90 minute to 2 hour wait for room service delivery on a Friday night. Would stay here again.
December 15, 2013
Rated 4 out of 5 by aioun Club Lounge Lacking
Hotel is fantastic - if you do not have access to the Club Lounge. I travel for a living and have stayed in plenty of SPG hotels and this lounge was terribly lacking in the breakfast department. On the first day of my stay I was completely disappointed at the lack of hot items on the menu (I mean they did have instant oatmeal in those little packets but come on!). There was an assortment of bread items (bagels, English muffins, toast, etc), cereal and general stuff to make me frown (especially when I went to get a cup of coffee and it was empty). The next day was absolutely fantastic with hot bacon, Belgian waffles, hash browns, two employees greeting me at the door, two more near the breakfast counter and two more behind the counter. Not sure what was going on that day but that is the SPG lounge food I am used to. The next day it was back to the frowned upon breakfast from my first day. I still have no idea why they were up to par on 1 of the 3 days but they should seriously reevaluate their breakfast. Simply because of that breakfast experience I will not be staying there again.
December 10, 2013
Rated 3 out of 5 by ChiTraveler Several minor issue leads to less than great stay
Nice hotel and a very busy weekend (Dr Who convention). It started with the lounge being closed with no advanced mention with the comp being $10 off at the restaurant. Not a huge issue, but $10 hardly covers a breakfast for two. The first night the TV had an issue it took more than half an hour for someone to show up and three visits before the TV was replaced. The following night there was a problem with the ceiling light flicking. It took three phone call over more than an hour for someone to show up and fix it. What's even worse, the next morning there was a knock on the door, they come to fix the ceiling light. None of these is big, but having all of them on a single stay is concerning. I do have to say that whenever I talked with the staff they were very nice.
December 5, 2013
Rated 5 out of 5 by Dallas72 One of the best hotels
The room was great and the staff did all they could do to make my stay a good one.
December 9, 2013
Rated 5 out of 5 by Paula7 Thanksgiving weekend
You run an excellent hotel. Rooms are spacious and meets our needs. You have ample room and staff to run the hotel during a convention like TARDIS con. It's a joy staying with you.
Our one complaint was the new showers. The overhead was useless but the hand-held was fine. Also, we got 2 plastic glasses and that was it for the 4 days. Also only soap was replenished but not shampoo and conditioner, and we ran low after 4 days and two people. Other than that it is a restful stay with a wonderfully comfortable bed.
December 2, 2013
Rated 3 out of 5 by GinaRSnape Not great, but not terrible
I was not impressed with this hotel. The bed and pillows were not very comfortable. The hotel restaurant was very expensive and not very good. There were few vegetarian options and what they had was pretty greasy.
The facility had no vending machines and the little shop was closed half the time. The lobby area was very drafty. And the lighting in the room was not great.
But staff were pleasant and the room was clean and there was never a long wait for the elevators.
December 3, 2013