Rated 3 out of 5 by jase01 Only stay if it isn't raining it would seem
This hotel seems to be going downhill in terms of both service a the building quality.
When I first arrived to check, I was stood there for 15-20 mins whilst the only person on the desk was browsing the internet with a guest. No attempt to acknowledge I was there or attempt to call call someone else to help. Eventually a second person arrived after noticing the queue and started the checkin process. The lack of staff during the day at this hotel seems to be an on-going problem.
On the second day I was there it rained and I found that my executive club room leaked like a sieve. I told maintenance, who duly left a message, saying yes they knew that the rooms had an on-going problem and simply dumped towels on the sill to try and stop the spread of water. If they know about the problem and its being going on for so long, why are they putting guests in those rooms? Just offering to allow me to move rooms afterwards is really annoying and not the service I am paying for.
I hope they resolve these issues, as this hotel has lots of postives, good location, good bar/restaurant, comfortable rooms etc, it just feels like they are taking their guests for granted.
December 13, 2012
Rated 5 out of 5 by mgood3 A Great Stay...
Yes the hotel has great features. You must go and see for yourself. The room is a nice size, and the beds are very comfortable.
September 5, 2012
Rated 5 out of 5 by EEK62 Great stay! A1+++
This is our third time staying at the Westin at Yorktown Shopping center. This is a great place -- I highly recommend. A1++++
September 7, 2012
Rated 4 out of 5 by CRACER123 Nice Space
The rates are a little high versus the other properties in the market, but the space is very nice. The new showers are great.
January 10, 2013
Rated 5 out of 5 by Derbymike great features and service
always the best service from the staff and e are never disappointed with all of the features especially the in room comforts.
March 25, 2013
Rated 5 out of 5 by Jackie88 Pleasant experience
I would recommend the Westin to all who travel. Staff was accommdating and willing to assist when needed. Top notch hotel!
September 25, 2013
Rated 5 out of 5 by Jackie88 The hotel was Awesome
Our experience was awesome, from the management team to the front desk. I will recommend the Westin to all of my friends.
September 25, 2013
Rated 5 out of 5 by sp27 Kacie (front desk)
was amazing to a lifetime platinum member who got rerouted thru bad weather; your lucky to have her in your employ.
April 17, 2013
Rated 5 out of 5 by jhammond Comfort Town
Great room, excellent, helpful staff Kacie, Marek and Alex are all assets to your property. Keep up the good work!
May 21, 2013
Rated 5 out of 5 by 4chicks Very accomedating
Stayed here for a wedding. The staff and services were wonderful. I would highly recommend this hotel to anyone.
December 6, 2012
Rated 4 out of 5 by cakjr Great Hotel, but pricey
Find someplace else to drink, $16 per glass of wine is way overpriced in my opinion. The rooms are excellent.
February 26, 2013
Rated 1 out of 5 by smitty Suite Baths
A seat would be very useful in the showers along with more conventient handrails in both the shower and tub.
May 7, 2013
Rated 5 out of 5 by Dora4 Lovely...
Wonderful customer service, rooms are spacious and very comfortable.
January 29, 2014
Rated 4 out of 5 by Ernie Good stay
the hotel is good the room is very comfortable the only thing it does not have is a small refrigerator
March 10, 2013
Rated 5 out of 5 by Tracy68 Excellent Service
The staff were very friendly. They were prompt with my requests and always very professional.
November 18, 2013
Rated 5 out of 5 by JAL45 hotel has great features
the room was large, well equipped, and clean. the beds and pillows were exceptionally comfortable.
August 21, 2012
Rated 5 out of 5 by Grove This hotel has great features.
The check-in experience was easy. The hotel provided outstanding service to me during my stay.
May 29, 2013
Rated 5 out of 5 by Chuck5959 Westin Lombard
Excellent hotel located close to business offices with convenient dining and shopping nearby.
July 15, 2013
Rated 5 out of 5 by Dallas72 One of the best hotels
The room was great and the staff did all they could do to make my stay a good one.
December 9, 2013
Rated 5 out of 5 by Alex1906 Excellent staff
The staff was excellent and provided us with all that we needed. The food was also Fantastic.
July 26, 2012
Rated 5 out of 5 by MTH58 Great place to relax
My family stay was great as we celebrated our mothers birthday. We will surely return soon.
December 18, 2012
Rated 5 out of 5 by Mary205 My October 25-27, 2013 Stay at the Westin
I've stayed in lots of hotels however the Westin Lombard IL was by far the greatest!
October 28, 2013
Rated 5 out of 5 by fireguy thank you
Excellent Hotel and the staff was #1
February 10, 2014
Rated 5 out of 5 by BASSS Mr.& Mrs. BASS
we were very happy with our stay,and will recomend the Westin to our family and friends
July 30, 2012
Rated 4 out of 5 by TrishK This Hotel has great food
The Westin has a wonderful location for food - Harry Caray's Grand Ballroom
October 28, 2013
Rated 5 out of 5 by Doris2012 A plus for the Chicago area hotel
Excellent accommodations and close access to food, entertainment and shopping.
September 5, 2012
Rated 5 out of 5 by Andy13 Excellent staff and rooms
Very accommodating staff and excellent attention to your needs and situations.
January 11, 2013
Rated 3 out of 5 by conniez Nice hotel billing issue
My husband and I stayed at this hotel for a weekend while visiting family. This was our second stay with the hotel. We picked the hotel because it was a great location for us and it is nice to have the mall and lots of this nearby to do. The hotel itself is nice it seemed clean except we did find someones sock under the ottoman. Food was good and staff friendly. The issue I had with the hotel was there billing system. We used points for our stay so we just had a couple of food charges on our room bill. The bill was accurate but when I got home I discovered they had put a hold on my credit card for an amount twice my bill. I contacted the hotel and they informed me this would not become a charge and will be credited back but it could take up to five days which after a few days it was taken off my account. Being a gold member and owner I have stayed at many Starwood properties and have never noticed this happening before. I realize the charges were only on hold and never charged however it does affect my available credit limit and I could see where that would be a problem for some people who are close to their credit limit. I think people should be informed that this is going to happen so they can be prepared.
June 15, 2013
Rated 5 out of 5 by andy078 comfortable set up
I thought the westin to be clean and comfortable and staff accomodating.
August 11, 2013
Rated 5 out of 5 by Daltonjoe Great hotel
High standard and comfort.
Nice pool, spa and fitness area.
April 8, 2013