Rated 5 out of 5 by Jackie88 Pleasant experience
I would recommend the Westin to all who travel. Staff was accommdating and willing to assist when needed. Top notch hotel!
September 25, 2013
Rated 5 out of 5 by Jackie88 The hotel was Awesome
Our experience was awesome, from the management team to the front desk. I will recommend the Westin to all of my friends.
September 25, 2013
Rated 5 out of 5 by Derbymike great features and service
always the best service from the staff and e are never disappointed with all of the features especially the in room comforts.
March 25, 2013
Rated 5 out of 5 by EEK62 Great stay! A1+++
This is our third time staying at the Westin at Yorktown Shopping center. This is a great place -- I highly recommend. A1++++
September 7, 2012
Rated 4 out of 5 by CRACER123 Nice Space
The rates are a little high versus the other properties in the market, but the space is very nice. The new showers are great.
January 10, 2013
Rated 4 out of 5 by bfosburg Adepticon
We have stayed at this hotel every year we have gone to Adepticon, and every year we are treated excellently, the rooms are cleaned and look amazing every morning, the accomodations are superb. Having everything under one roof makes the trip enjoyable. However, this year there were a few issues we have never dealt with and should be brought to your attention; one of which you really had no control over and the other that needs some attention.
Havint the hot tub down was a minor disappointment and your staff were excellent in letting us know and we sympathize that it was out of your control. However the one issue we had was with the conceirge service. For starters they were excellent in getting us to the resteraunt and back, and we thank them for that service, however when we inquired about transit to the train station both to and from the hotel, things went differently.
I called the night before our arrival being the first time we were travelling by rail. We didn't look into it enough but we were told that we could be picked up at Union Station not knowing there was a lombard station that we should have travelled to. It wasn't until we called in the morning that we were told we would need to do something different. We ended up having to take a $90 cab ride to get to the hotel in time as we had scheduled events and the train would not get us there in time.
Having learned this, we were told that the shuttle was scheduled each day to go to the Lombard station every two hours so we arranged to go to the Lombard station, however when we arrived at the front desk to leave, they told us those trips have been cancelled due to other obligations. We ended up needing to take another cab, much cheaper this time at least, and the concerige guys were very helpful in getting a cab there for us, but it all seemed kind of disappointing overall.
Please do not take these criticisms as meaning we did not enjoy our stay because we absolutely did, and will be back against next year better educated and excited to be there.
April 8, 2014
Rated 5 out of 5 by sp27 Kacie (front desk)
was amazing to a lifetime platinum member who got rerouted thru bad weather; your lucky to have her in your employ.
April 17, 2013
Rated 5 out of 5 by jhammond Comfort Town
Great room, excellent, helpful staff Kacie, Marek and Alex are all assets to your property. Keep up the good work!
May 21, 2013
Rated 5 out of 5 by 4chicks Very accomedating
Stayed here for a wedding. The staff and services were wonderful. I would highly recommend this hotel to anyone.
December 6, 2012
Rated 4 out of 5 by cakjr Great Hotel, but pricey
Find someplace else to drink, $16 per glass of wine is way overpriced in my opinion. The rooms are excellent.
February 26, 2013
Rated 1 out of 5 by smitty Suite Baths
A seat would be very useful in the showers along with more conventient handrails in both the shower and tub.
May 7, 2013
Rated 5 out of 5 by Tracy68 Excellent Service
The staff were very friendly. They were prompt with my requests and always very professional.
November 18, 2013
Rated 5 out of 5 by Dallas72 One of the best hotels
The room was great and the staff did all they could do to make my stay a good one.
December 9, 2013
Rated 4 out of 5 by Ernie Good stay
the hotel is good the room is very comfortable the only thing it does not have is a small refrigerator
March 10, 2013
Rated 5 out of 5 by JAL45 hotel has great features
the room was large, well equipped, and clean. the beds and pillows were exceptionally comfortable.
August 21, 2012
Rated 5 out of 5 by Grove This hotel has great features.
The check-in experience was easy. The hotel provided outstanding service to me during my stay.
May 29, 2013
Rated 5 out of 5 by Chuck5959 Westin Lombard
Excellent hotel located close to business offices with convenient dining and shopping nearby.
July 15, 2013
Rated 5 out of 5 by Mary205 My October 25-27, 2013 Stay at the Westin
I've stayed in lots of hotels however the Westin Lombard IL was by far the greatest!
October 28, 2013
Rated 5 out of 5 by Alex1906 Excellent staff
The staff was excellent and provided us with all that we needed. The food was also Fantastic.
July 26, 2012
Rated 5 out of 5 by MTH58 Great place to relax
My family stay was great as we celebrated our mothers birthday. We will surely return soon.
December 18, 2012
Rated 5 out of 5 by BASSS Mr.& Mrs. BASS
we were very happy with our stay,and will recomend the Westin to our family and friends
July 30, 2012
Rated 4 out of 5 by TrishK This Hotel has great food
The Westin has a wonderful location for food - Harry Caray's Grand Ballroom
October 28, 2013
Rated 5 out of 5 by Andy13 Excellent staff and rooms
Very accommodating staff and excellent attention to your needs and situations.
January 11, 2013
Rated 5 out of 5 by Doris2012 A plus for the Chicago area hotel
Excellent accommodations and close access to food, entertainment and shopping.
September 5, 2012
Rated 5 out of 5 by andy078 comfortable set up
I thought the westin to be clean and comfortable and staff accomodating.
August 11, 2013
Rated 3 out of 5 by conniez Nice hotel billing issue
My husband and I stayed at this hotel for a weekend while visiting family. This was our second stay with the hotel. We picked the hotel because it was a great location for us and it is nice to have the mall and lots of this nearby to do. The hotel itself is nice it seemed clean except we did find someones sock under the ottoman. Food was good and staff friendly. The issue I had with the hotel was there billing system. We used points for our stay so we just had a couple of food charges on our room bill. The bill was accurate but when I got home I discovered they had put a hold on my credit card for an amount twice my bill. I contacted the hotel and they informed me this would not become a charge and will be credited back but it could take up to five days which after a few days it was taken off my account. Being a gold member and owner I have stayed at many Starwood properties and have never noticed this happening before. I realize the charges were only on hold and never charged however it does affect my available credit limit and I could see where that would be a problem for some people who are close to their credit limit. I think people should be informed that this is going to happen so they can be prepared.
June 15, 2013
Rated 5 out of 5 by Daltonjoe Great hotel
High standard and comfort.
Nice pool, spa and fitness area.
April 8, 2013
Rated 4 out of 5 by judis01 nice stay
Nice stay, I would recommend this venue for a conference.
October 31, 2013
Rated 5 out of 5 by sociable The hotel was awesome
The hotel was very comfortable.
the guest room was fresh and airy.
August 2, 2012
Rated 5 out of 5 by Chin886 The hotel was great!
Enjoyed our stay and we will stay there again next time we travel.
January 14, 2013