Rated 5 out of 5 by KLMSAVER Heavenly Night, Heavenly Experience
I visited your hotel on Saturday, January 17, 2015. I was greeted by Shelia who was so very friendly. She let me know that it was my 10th stay at the hotel and that I would receive VIP access reward and she even went a step beyond that to make a request that I had. I did not think she would be able to do it but she did. What customer service!! This one little act was so wonderful and I am so thankful for her kindness. I do not want to go into details about the day I had but let’s just say she made the rest of my night by something so simple. I have told so many people about this experience and also about how much I love this particular Westin. I do not live far but when I need a night away this is my little get away. The staff is always so nice, the shopping you can’t beat and the choices to eat are endless. Thank you for such a memorable experience!
January 21, 2015
Rated 5 out of 5 by Darla1 Great Expectation
Excellent Hotel!!! Security and staff are very attentive to their guest. What I love the most about this property it's next to everything (Target, Restaurants, Transportation). I will add this location to my favorite list
January 21, 2015
Rated 3 out of 5 by wigstheome Very Nice Facility, but Service Lacks
Checked in on a Tuesday evening. Service at the front desk couldn't have been more rote or disinterested: clearly focused on getting through the process, and no interest beyond that. Was given rom 1735, a standard, albeit comfortable room. HVAC worked well, and the furniture was in good condition. The sink drained very poorly, however, which implies housekeeping isn't talking with engineering. After a short overnight stay, I received neither a paper nor email copy of my bill, and had to call the hotel to get a copy (which was sent over immediately, at least). Nothing wrong with this hotel, but service used to be much stronger and engaged.
May 8, 2014
Rated 5 out of 5 by Brad1000000 Very nice
I've been staying at this hotel every other month or so for the past five years. I keep coming back because it's a great value compared to pretty much any hotel in Chicago. The facilities are top notch and every thing you need is nearby: great restaurants, shopping, movie theaters, etc. The staff is low key, but generally very friendly and helpful. Platinum gets club level access (even though some times rooms on that level aren't available). Club is very comfortable, has a tv and computer, and food is good but limited, although the last time I stayed they served lasagna and a vegetarian pasta that easily served as my dinner (I went downstairs to Harry Carry's restaurant for dessert). I've stayed at a lot of hotels in Chicago, and I consider this one the best.
March 15, 2013
Rated 4 out of 5 by JenSw Sure wish the hot tub was working
We browsed many hotels in the area before we chose one for our anniversary celebration. One of the amenities that was a non-negotiable for me was that the hotel have a hot tub. When we arrived, we learned that the hot tub was not working. I talked to the employee at the front desk, and she had no information on when it would be working again. I expressed to her how upset I was, as this is one of the main reasons we chose to stay at this hotel. She apologized, but did not offer any type of compensation, not even SPG points. I was very disappointed.
December 28, 2014
Rated 3 out of 5 by wigstheome Okay (and Slipping)
I have stayed at this Westin a number of times over the past 3-4 years, and have generally been favorably impressed. I just stayed over on a Sunday night and was quite underwhelmed. First, i don't need the front desk to tell me they have upgraded me when they give me exactly the room type I reserved. Second, given that my preferences are already in the Starwood system, why do I have to ask to see if they have the same room type on a higher floor (which they did). The corner king room (I was given 1421) was very spacious, but the room and furnishings are starting to look and feel quite worn. in particular, there was marks on the bed sheet as if someone had rolled luggage across the bed and the laundry wasn't wholly successful. The sheets also felt pretty far removed from being heavenly. My last quibble is that the air conditioning was at best adequate, and despite being set on 64 all night, the room only reached 68. I will try the hotel again, but was less impressed than previously.
July 30, 2013
Rated 5 out of 5 by Hawk0004 Comfortable Hotel
I've been back many times because the rooms are comfortable, the pool is huge, and the lobby is relaxing to sit in while using the wifi. The Club Lounge staff is always fun to talk to and exchange info on other Starwood Hotels and resorts.
My only complaint is that the pillows are too soft.
December 24, 2011
Rated 3 out of 5 by FlyingProf Frontdesk nightmare
There were many people waiting in a single line for both SPG desk and normal desk. There were two representatives behind the SPG desk. One was busy helping two ladies and the other one disappeared shortly, making me stand in the line for 10 minutes. The desk for normal tier guests always called people behind me which confused me a lot. That SPG desk representative looked at me for several times but just ignored me. Finally they found me and checked me in. When I left to my room, the SPG representative was still helping those two ladies. I didn't receive any upgrades and they put room keys in a normal purple folder, making me wonder that if they recognized that I was a platinum member. That was the most confusing check-in experience I've ever had.
December 17, 2014