Rated 5 out of 5 by Ronina Awesome hotel
Very clean hotel. The manager sent me an email to thank us for staying. My kids and I had a great time. Thank you!
August 22, 2014
Rated 5 out of 5 by Tony7321 Executive Suite Relax Stay
Very good, almost apartment-like, suite. Although it was a bit long shape, being on the very end of the building floor, it felt very private. Kitchen, fridge, two TVs etc. One thing negative is that the general furniture was a bit worn and could use a mid-century update.
August 18, 2014
Rated 5 out of 5 by DCRedhead luxurious conference hotel at a reasonable price
Great place to stay for a conference or just to relax. Not a lot of local attractions, but I was there to work, so it was fine. Gorgeous hotel, luxurious rooms, lots of amenities.
There is a Target nearby for small affordable necessities, and a mall with some restaurants in walking distance. I didn't have time to try the hotel restaurant or any of the amenities.
Had a room service breakfast - wish they served a little more for what you pay, but it was fine, standard room service fare.
August 15, 2014
Rated 5 out of 5 by Pingi3 Service
Kyle at the front desk provided excellent service at check in. Set me up in a great room close to the pool as I requested.
August 16, 2014
Rated 4 out of 5 by ChicagoTraveler2014 Westin Stay Lombard
We stayed 2 weekends the first the hot tub/ jacuzzi was inoperable for the entire weekend. The following weekend it was back in service but not as clean as we would have expected. The pool is NOT heated it is very cold. The bell staff is extremely friendly and accomodating. Overall we enjoyed our stay at the facility just would like the maintenance staff to do a little better job in pool area.
August 14, 2014
Rated 3 out of 5 by BigAbe Platinum status means nothing
Great hotel! Definitely the best in the area, but do not expect any above average treatment for your platinum status you have earned. My assumption is that there are a lot of platinum members that stay there.
August 15, 2014
Rated 4 out of 5 by MJM59 This hotel was located in a great area
The location was fantastic; the room was clean and comfortable. There was space for a refridgerator; however, it appeared that it was removed.
Bed was very comfortable.
August 14, 2014
Rated 2 out of 5 by cookiep77 Needs Improvement
This hotel need some refurbishing. The furniture is scuffed up and old. Drawers were hard to open and close. I slammed my finger shut on one of the drawers. The carpet in the room and hall were stained and need to be replaced. The maids in the hall were loud and I could hear there conversations. My room was across from a station of some sort. The walls were so thin I could hear someone using the restroom in the morning and them checking their drawers and slamming them shut. The lighting in the room was dim. My heater did not work so I just shut off the air the whole time I was there. There was no refridgerator and when I called to get one, they had none available. The bathroom counter needed to be larger. Not enough room to place your essentials. Overall, this is not what I expected from the Starwood chain. The only good thing about the trip was the Heavenly Bed and Towels and the shower! Everything else was a disapppointment.
August 12, 2014