Rated 5 out of 5 by Katworks Great for meetings and conventions
great meeting space both inside the hotel and connected to the BCEC.
March 6, 2014
Rated 1 out of 5 by Camaro77 Executive Director, Talent Mgmt
I am pleased as always with the location, service, cleanliness... all is wonderful!
September 24, 2012
Rated 2 out of 5 by BWU111 Disappointing for a Starwood Property
Not one bottled water in the room - even for purchase.
TV pexilated all night long
November 21, 2011
Rated 5 out of 5 by Bennie29 My Stay At Westin
Excellent accomodations. Food was very good, room was clean, and decorated nicely.
October 1, 2013
Rated 5 out of 5 by madman love the Boston Bay
the hotel is located in just the right spot to see the city and get around easily
September 6, 2012
Rated 5 out of 5 by conrad37 Stay
This hotel exceeded my expectations. Comfortable, quiet and staff were awesome!
October 17, 2012
Rated 5 out of 5 by Nan1 Outstanding
Outstanding in every way. Very comfortable beds and excellent customer service.
November 7, 2012
Rated 5 out of 5 by JETCPA The Westin Waterfront was better than expected
Excellent accommodations and the event we attended was top notch
February 3, 2014
Rated 5 out of 5 by Dee57Dee Another great stay!
My third visit to this hotel - always wonderful! Customer service rocks!
October 10, 2013
Rated 5 out of 5 by mesh99 mesh
Staff was excellent. The room was very nice and sceurity was ver helpful
September 2, 2012
Rated 5 out of 5 by NJDRD47 The Westin Boston Waterfront was great!!
My experience was more than expected. Staff was extremely accommodating.
September 23, 2012
Rated 5 out of 5 by MTLS Excellent staff
The staff went beyond expectations on all levels of service. Excellent!!
November 7, 2012
Rated 2 out of 5 by Shell65 Disappointing at every turn
I stayed at this hotel for business. I called in June and booked the room through my employer. I was told that I would need to change rooms for the last night of my stay because they didn't have a two bed room for that night. I said that would be finer and gave them my employers credit card. I arrived to find out I was only booked the Sunday and not Monday as was discussed. The checkin agent was very condescending and rude he didn't try to help me just told me if I couldn't produce written proof of my reservation thru Monday it wasn't his problem. He told me he didn't have a room for Sunday but I could check back each day and see if any came open. He didn't even look in the computer to check. He waited on others while I was trying to find my confirmation and kept saying " how perfect it was that their arrangements were". We finally got checked in and I called Starwood spoke to a lovely lady who booked me a room in the same hotel not ten minutes after I was just told there weren't any. When I questioned her she didn't know what to say. The room was lacking the exhaust fan didn't work the fridge didn't work and the cups weren't refilled. The door squeaked loudly . This was my first and last experience at a westin
November 11, 2013
Rated 4 out of 5 by Lazyboy Hotel has great features and staff but bad upkeep
The furniture in the rooms are OLD and wornout. AC does not work.
December 12, 2013
Rated 5 out of 5 by LTPW Wonderful hotel
The location, staff, and rooms were all excellent!
February 18, 2014
Rated 5 out of 5 by joe500 A great place to relax and unwind.
This hotel has everything you need to relax, unwind, and renew.
October 21, 2012
Rated 4 out of 5 by Myself Nice hotel BUT
Nice hotel BUT at these prices Internet Access should be free
October 29, 2012
Rated 1 out of 5 by kimbald Great Hotel!
Room was clean and very comfortable. Loved the bedding.
December 10, 2012
Rated 4 out of 5 by Capt Location
Close to airport, and very close to convention center.
September 8, 2012
Rated 4 out of 5 by samiamwi Excellent Service
The concierge was exceptionally helpful and friendly.
December 5, 2012
Rated 4 out of 5 by Gracia999 Great School Break Package
Good Fitness room/pool for family
February 18, 2014
Rated 3 out of 5 by Ving Low on value for the price
Rooms were ready when I got in. Had to wait 1 hr.
October 21, 2012
Rated 5 out of 5 by Jackie277 Great location
Connected to the convention center!!!
August 30, 2012
Rated 5 out of 5 by dadof2 Excellent staff
Staff at the hotel were wonderful to my family.
August 8, 2012
Rated 4 out of 5 by katbach good service
staff were knowledgable and customer focused
October 15, 2012
Rated 5 out of 5 by djny Great hotel
Excellent service, excellent accomodations
November 14, 2012
Rated 4 out of 5 by MarkWorldTraveller Warm Friendly Welcome by Staff
All staff were very welcoming and friendly
November 2, 2012
Rated 4 out of 5 by marian Late night menu
need better breakfast and late night menu
December 18, 2012
Rated 4 out of 5 by Manu1981 Good view from the Hotel room
This hotel has good view from 12th floor
October 4, 2013
Rated 5 out of 5 by Curtis Great Staff!
Excellent operator and reception staff
June 9, 2012