Rated 4.1 out of 5 by 526
Rated 5 out of 5 location and extras
Good for conventions and airport, but not otherwise a convenient part of Boston. Didn't realize there was a T stop nearby until my last day--would have helped to have known. The $5 chit for not using room make-up services was a nice elective add-on.
November 23, 2014
Rated 5 out of 5 by chitra71 overall
very friendly and clean and courteous
November 23, 2014
Rated 5 out of 5 by Bobby34 SUPERB HOTEL
Everything terrific. The Birch Bar personnel and the Sauciety personnel are helpful, friendly, fun folk. Especially Bill and Andrea at the Bar.
November 21, 2014
Rated 4 out of 5 by Conv Convention attendee
Stay was pleasant. Radio did not work well
November 20, 2014
Rated 5 out of 5 by AliDee Excellent
This was our second stay at the Westin Boston Waterfront Hotel. We came in for one night for a wedding. I had called early Saturday morning to see if our early check in could be granted since our wedding started at 3. They were full the night before so couldn't guarantee but said that we could use the locker room if need be. I called again at 11am when we were 30 minutes away and asked if any chance one room was ready (we booked two--one for us one for my inlaws) They said one room was already ready! Great! Half hour later, we arrived and both rooms were ready! AWESOME! Front desk was friendly, as usual. A fabulous place to stay! We will be back!
October 28, 2014
Rated 2 out of 5 by NotHappy Be warned! Your room is NOT guaranteed!
I booked my room in October for a stay in February. I got a cheery email "welcome" confirmation the day before - but upon arrival was told WE DON'T HAVE A ROOM FOR YOU. Rule is, you have to cancel 24 hours in advance, but the hotel can cancel you at anytime. I insisted I was not leaving -- so they gave me a room with a couch. All the fluffy hogwash about "caring about your stay" does not matter if they don't honor their basic commitment to honor your reservation.
March 2, 2012
Rated 5 out of 5 by patsw1 Very Clean
very clean, helpful and friendly staff
November 8, 2014
Rated 5 out of 5 by Ashley15720 My Stay
Enjoyed my stay. I liked the smell of the hotel.
November 7, 2014