Rated 5 out of 5 by octtrip Excellent Service
The staff from outside the hotel to the front desk people to the housekeeping personnel were all excellent. They were friendly and courteous and even remembered you and names also. Was a very enjoyable stay
November 1, 2013
Rated 2 out of 5 by Texas64 This hotel needs more places to eat
There is only one place open to eat for dinner in the hotel and there aren't many choices within walking distance. Be careful of parking charges. I was billed for parking after the first night even though I didn't have a car!
November 6, 2012
Rated 5 out of 5 by Liliana1 A wonderful stay
I recently stayed at this property two separate times in a one week period. Both stays were excellent. Great staff assist with your every need.
The rooms were nicely done and seemed in great shape.
An overall excellent hote.
June 8, 2012
Rated 5 out of 5 by Wagtime21 Excellent Banquet Staff
Our 3-day conference included several meal functions. The chef is to be commended for outstanding food, as is the banquet staff. I was expecially impressed that the staff greeted me with "miss" instead of "ma'am." THANK YOU!
October 21, 2012
Rated 5 out of 5 by TRISHA83 EXCELLANT ALL OVER !
This was a very special weekend for me and my Mom. It was her 85 th Bday. We were checking out on Sunday and she suffered a vertigo attack. The staff stepped up and helped my Mom like she was part of their family. THANK YOU
November 1, 2012
Rated 3 out of 5 by RubiSlipprZ Wonderful Staff - Average Stay
This hotel was not impressive yet expensive. My room was adequate not elegant. Staff expressed concerns about bathroom that was not exactly clean, lack of a guest robe, and a bathroom fan that was not doing a great job - but nothing was done to rectify situation. The issues were minor so I stayed in the same room. Heavenly beds are good if you like a bed with little support - if you like a firm bed, forget about it. I do have to say that Matthew and Sarah at the front desk were great. Beware of the parking - if you miss the sign for self parking (maybe it was us) you can end up going around Boston in circles - very frustrating. This hotel is away from town - this is nice if you want a quiet spot. We were on the 16th floor with a nice view and no noise. That is a plus. I would recommend asking front desk staff for information versus concierge - no real help there. If you know Boston this place is a good stay. If you are a tourist or someone unused to Boston area, you may want to stay in a more convenient location. It is a short walk to everything yet close to nothing.
August 21, 2013
Rated 5 out of 5 by Stevescm13777 Hotel seems brand new and comfortable
Room was nice and everything worked! Sink stopper wasn't attached to the rod and I reported it at the desk. Elevators were quick and nearly always empty when they arrived at my floor. Staff were experienced and pleasant.
October 29, 2012
Rated 5 out of 5 by Jenn03431 Conference guest
I truely enjoyed my stay. I took advantage of the use of exercise clothes and really had a very easy time getting in exercise while there for business. The registration staff were very friendly and helpful.
October 6, 2013
Rated 4 out of 5 by Vagabond08 Great hotel with excellent guest services staff
Hotel guest staff (in particular Matt) are great. Hotel is near several great waterfront restaurants and public transportation. Location is ideal if you prefer to be away from the hustle and bustle of downtown.
September 13, 2013
Rated 3 out of 5 by insomniac Best beds
The Westin has the most comfortable beds anywhere. I got a great price on a room last minute. Unfortunately the hotel was so noisy ALL night.
December 18, 2013
Rated 5 out of 5 by tinaklo Excellent hotel
This has been an excellent stay. The beds were comfortable and the room were clean and tidy. It's much better than the hotels in downtown . The staff who checked me in was excellent and I think her name was Sandra.
August 18, 2012
Rated 5 out of 5 by Breygirl1 Great location and staff
I stayed at this location several years ago and I am glad we choose to come back. The area has definitely grown and offered much more to choose from recently. The staff is always top notch customer service.
September 3, 2013
Rated 5 out of 5 by ViewLover Lovely week at the Westin Boston Waterfront
I was there for a week for a biz meeting and had a lovely time. The staff were all super nice and efficient, the food was quite good, and the atmosphere pleasant. Thank you!
November 20, 2013
Rated 5 out of 5 by mark63 Lovely, very clean hotel with superior staff
So nice to be so convenient to the convention center and in a really great hotel. good workout room, good food at restaurants, very accomodating staff.Complimentary bottles of water daily which is a rarity.
November 3, 2012
Rated 4 out of 5 by drjskj very busy hotel
I have never stayed at a Hotel that was that busy, hour wait for a cab, 1/2 hour wait for breakfast? Pool was cold and the hot tub was out of order, fitness center was good. Room was clean and comfortable.
November 12, 2012
Rated 5 out of 5 by Paddy1025 Great Hotel
This was the first time we stayed at Westin Boston but I would stay there again. The food was excellent and the staff was most helpful. I felt like I was the most important person staying at the hotel.
November 6, 2012
Rated 4 out of 5 by Sadie12 Hotel Room Cleaning
I recommend individuals should carefully inspect their rooms to verify the room has been cleaned from the prior resident. On the second night of my stay I found dirty underware under the room ottoman.
August 13, 2012
Rated 4 out of 5 by Myrna13 Conference Hotel
Its great for conference, but its expensive to visit Boston. You need more rooms with king bed and a Spa. The lady concierge was nice but the people in the front desk need to smile more.
October 17, 2012
Rated 5 out of 5 by Erlinda Friendly hotel
Very nice hotel.
Friendly and accommodating staff
When the pool was closed due to an accident,
We were given an option to use the pool at a nearby hotel.
We appreciate this very much
November 21, 2012
Rated 5 out of 5 by Selectman Great hotel
This hotel is very well maintained, clean rooms, comfortable beds and all the necessary amenities. It is in a good location for restaurants, easy to find and convenient to the city.
December 5, 2012
Rated 5 out of 5 by tompi13 Excellent staff
Every member of the staff, from the housekeeping personnel to the senior management, was friendly, solicitous and most helpful during our week-long stay.
October 31, 2013
Rated 3 out of 5 by Lisa2234 Not quite up to usual Westin Standard
We chose this hotel because of the location close to our destination. The bed was comfotatble but the room was not as nice as expected for the price.
November 4, 2013
Rated 5 out of 5 by Casper98 High End & Pet Friendly
Very high end hotel and great accomodations. Best of all they are pet friendly...and really are. They took care of all our needs and our golden retriever Casper. Great service.
November 27, 2012
Rated 5 out of 5 by DoctaM Calm in the midst of a storm...
As always, an outstanding visit with amazingly friendly staff. Despite the effects of Hurricane Sandy, the staff was professional, soothing and very much on top of things.
November 4, 2012
Rated 5 out of 5 by jacob508 Above and Beyond Always
This hotel consistently over performs. Ana at the front desk goes above and beyond to make guests feel welcome.
December 2, 2013
Rated 5 out of 5 by vahano Great hotel with magnificent staff
The hotel is very, very nice with clean large rooms and the most comfortable beds but what made my stay extraordinary was the service we got from the staff
Cudos to you
September 6, 2012
Rated 5 out of 5 by LandArchitect Nice and Easy
Easy check in, convenient location, delightful room, Friendly staff, efficient check-out, - what more could I ask for. Thanks
November 18, 2013
Rated 4 out of 5 by FredP123 Great spot for a meeting
The Westin provided an excellent facility for a meeting of staff members from cross North America and Canada.
The hotel staff ensures trouble free and pleasant stay.
August 19, 2012
Rated 5 out of 5 by TR60 Great staff
This hotel's staff was so friendly and accommodating through out our visit. We were so pleased and felt welcome. This beds were unbelievably comfortable.
September 24, 2013
Rated 4 out of 5 by Mike15 Pricey
I paid more to the hotel to pick up a delivered package than the cost of the package itself!
Still charging for internet. Must be one of the only chains to do so.
May 22, 2012