The Westin Boston Waterfront

  • 425 Summer Street
  • Boston,
  • Massachusetts
  • 02210
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 566 reviewers.
Rated 5 out of 5 by The view of the city from the 15th floor is spectacular As a Gold preferred memeber we were upgraded to a deluxe room on the 15th floor with a spectacular view of the city. November 28, 2012
Rated 5 out of 5 by High End & Pet Friendly Very high end hotel and great accomodations. Best of all they are pet friendly...and really are. They took care of all our needs and our golden retriever Casper. Great service. November 27, 2012
Rated 5 out of 5 by Great Time! This is our 2nd stay at the Westin in Boston on Summer Street and one of the guest services that we took advantage of was the New Balance workout gear that my daughter was able to use and go to the gym for only $5.00. It was a great idea and all the gear including sneakers was brand new. November 26, 2012
Rated 5 out of 5 by Prompt room service met special request; environmentally friendly It should have been nearly overwhelmingly busy d/t a convention, nevertheless the phone was answered promptly and my name was known, there was a estimated time of delivery that was met, quality and quantity were excellent, not too much which leads to waste and dissatisfaction w/ cost. Letting me sleep on same sheets and use same towels for 2 nights was no hardship and satisfyingly low impact on the environment. November 21, 2012
Rated 5 out of 5 by Friendly hotel Very nice hotel. Friendly and accommodating staff When the pool was closed due to an accident, We were given an option to use the pool at a nearby hotel. We appreciate this very much November 21, 2012
Rated 5 out of 5 by Hotel has great service I was at the hotel mostly for business and an extra day for fun. Concierge service was available for extended hours. Staff in the Lobby Birch Bar were friendly and helpful. I was recognized as a Starwood gold member and was given an upgrade and other amenities. Staff were responsive to needs. November 19, 2012
Rated 3 out of 5 by Disappointing service We checked into the Westin for the weekend in Boston and were disappointed. We had asked for an upgrade to the Executive Suite and had to wait for over half an hour (after checking in on time) since the room was not ready. The person checking us in could not have been bothered to provide us with an update or even a cup of coffee as we waited. During our stay, the mini bar was never stocked (unless we reminded them) and the guest bathrooms were never replenished. After a point we just stopped calling guest services because we were there for the weekend only. when we checked out, our bill was not ready beforehand either. The service quality was disappointing by Westin standards. and worse yet for the fact that we had a suite and expected a better standard of service. Very disappointing. November 16, 2012
Rated 1 out of 5 by Unsatisfactory cleanliness of bathroom We stayed on 11-10-2012 in Room #822. The bathroom was not clean, the tub did not release the water, the sink plug did not work and behind the toilet there was black mould. We left the next day as I was really upset at the cleanliness for a king suite. Very disappointing. November 15, 2012
Rated 1 out of 5 by long waits the waits for any meal take to long . November 15, 2012
Rated 4 out of 5 by Westin Boston Stay The location was perfect for everything. The staff was friendly and helpful. The room was clean and comfortable. November 14, 2012
Rated 1 out of 5 by Horrible Service We have stayed at Westin Hotels before but would not stay at this one again. Upon arrival we went to our room and found the room unacceptable. The upholstered chair was disgusting with multiple stains and the grout in the bathroom was discolored and stained. We immediately called the front desk and asked for another room and they informed us there were no other rooms available. No other options were offered. November 14, 2012
Rated 5 out of 5 by Great hotel Excellent service, excellent accomodations November 14, 2012
Rated 5 out of 5 by Green Club The hotel was awesome! I've stayed there now at least 3 times and each time it seems to get better and better. I signed up for the "Green Service" option, which is where they will give you $5 at Starbucks if you decline room cleaning. Well, I thought that was suppose to be every morning, but I only recieved one $5 gift card. Is that correct? November 14, 2012
Rated 4 out of 5 by very busy hotel I have never stayed at a Hotel that was that busy, hour wait for a cab, 1/2 hour wait for breakfast? Pool was cold and the hot tub was out of order, fitness center was good. Room was clean and comfortable. November 12, 2012
Rated 1 out of 5 by Woefully unprepared This hotel was unprepared for the election night onslaught and the crowds the remainder of the week. Staff was was uninformed as to private restaurant bookings - so on election night with service impossible at the only open restaurant in the lobby and cab lines an hour long the only choice to eat was to walk. November 12, 2012
Rated 3 out of 5 by Westin Boston Waterfront Nice hotel with a very courteous and helpful staff. Room service was highly disappointing, apart from being the standard hotel extremely over-priced meal, for being such a "good hotel", the ketchup had HFS (high fructose corn syrup)! The worst kind of cutting corners in terms of quality as my family and I eat almost only organic. The restaurants on-site were not much better. Outside of room service and on-site dining, the hotel and staff are pleasant and the property is centrally located. It's just best to eat elsewhere. November 8, 2012
Rated 5 out of 5 by Exceptional Staff I've stayed at a lot of hotels. The excellence of the staff and all of their friendliness and extra efforts to ensure I had a great stay were very much appreciated. Mike at the front desk proved part magician as he pulled a great room out of his "hat". Every staff person I met during our conference went out of their way to deliver a superb experience. Thanks to all. I will definitely stay again and recommend Westin Boston Waterfront for future meetings. November 7, 2012
Rated 5 out of 5 by Outstanding Outstanding in every way. Very comfortable beds and excellent customer service. November 7, 2012
Rated 5 out of 5 by Excellent staff The staff went beyond expectations on all levels of service. Excellent!! November 7, 2012
Rated 5 out of 5 by Outstanding My wife and I came for a meeting, and the hotel was exceptional, from the gorgeous view to the comfortable room to the lobster tacos served in the Irish pub to the lovely pool and exercise facilities to the late check-out. Absolutely wonderful, and some excellent restaurants nearby as well. November 7, 2012
Rated 5 out of 5 by Great Hotel This was the first time we stayed at Westin Boston but I would stay there again. The food was excellent and the staff was most helpful. I felt like I was the most important person staying at the hotel. November 6, 2012
Rated 2 out of 5 by This hotel needs more places to eat There is only one place open to eat for dinner in the hotel and there aren't many choices within walking distance. Be careful of parking charges. I was billed for parking after the first night even though I didn't have a car! November 6, 2012
Rated 5 out of 5 by The hotel was basically great but.... I have to say that overall everything was on the mark. I did have three slight problems though. First, I had great expectations of the advertised showerrs. I was on the 16th floor so possible that was the problem but the water pressure wasn't that good so the shower wasn't as great as I expected. Second, the food on the breakfast buffett was cold and the scrambled eggs were too runny and cold. Third, my husband and I decided to try your O'conners for Dinner. The resturant was not busy and we were seated right away. We sat for nfearly a half hour and was not waited on. I went to the hosted and told her I think we have been forgotten. The hosted was very nice and appolgized. The hosted broght us our drinks and said that the waitress is a little slow. We were given free coffee, and the waitress said "Sorry about that" .Other that that we had a decent stay. November 6, 2012
Rated 5 out of 5 by Memorable Experience It is a great hotel, outshoot other Westin. Staffs are helpful and attentive. They allowed us early check in and late chect out and splitting bills. The only "4" I gave for staff was because one day we run of shampoo as the housekeeping did not provide shampoo the day before and we (two adults) have to use leftovers in the morning. However, when we called, it was delivered immediately. November 5, 2012
Rated 5 out of 5 by Calm in the midst of a storm... As always, an outstanding visit with amazingly friendly staff. Despite the effects of Hurricane Sandy, the staff was professional, soothing and very much on top of things. November 4, 2012
Rated 5 out of 5 by Lovely, very clean hotel with superior staff So nice to be so convenient to the convention center and in a really great hotel. good workout room, good food at restaurants, very accomodating staff.Complimentary bottles of water daily which is a rarity. November 3, 2012
Rated 4 out of 5 by Warm Friendly Welcome by Staff All staff were very welcoming and friendly November 2, 2012
Rated 5 out of 5 by ASTRO1 The staff was very accommodating to their guests during Hurricane Sandy. Everyone went out of their way to make us feel welcome. November 2, 2012
Rated 5 out of 5 by EXCELLANT ALL OVER ! This was a very special weekend for me and my Mom. It was her 85 th Bday. We were checking out on Sunday and she suffered a vertigo attack. The staff stepped up and helped my Mom like she was part of their family. THANK YOU November 1, 2012
Rated 4 out of 5 by Help when needed Wish I had the person's name that helped me out on changing a prepaid rate reservation. I was stranded night of booking and she changed to ffollowing day with early check-in. I was out a few hours later and really didn't need the room. But she made it possible to get the stay credit on what would have otherwise been a totally wasted $250. So thanks for helping in a moment of need. October 31, 2012
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