Rated 5 out of 5 by CA31 Pleasant hotel
The room confort is good with large room and very staff responsiveness. The hall is pleasant with restaurants. It is located at 30 minutes by foot from the center of Boston.
May 26, 2014
Rated 4 out of 5 by SPEEDO1 Extra Charge
I was very happy with our stay until I got home and see I was charged an extra $204.00 after check out. This was not on my final bill. I am still awaiting a response form your accounting department.
Also O'Connors the restaurant in the hotel had great food but terrible service on more than one occasion.
July 10, 2014
Rated 2 out of 5 by Lockwood Poor Service
I was asked if I was willing to skip housekeeping services with the option to call when needed. Despite appeals to have the room cleaned; it only happened once during a week long stay. Additionally there are NO REFRIGERATORS in the room and no mini bar. I needed to keep some medication refrigerated and explained this to hotel staff. Their response, "sorry, no refrigerators". The hotel is clearly skimping on housekeeping. The hallways had the same litter/debris laying around daily where they obviously were not sweeping. Definately not worth the money!
June 9, 2013
Rated 5 out of 5 by Murray123 Excellent Staff, very accomodating!
The staff welcomed us with smiles amd willingness to help in any way. They ade us feel comfortable, welcome and provided any needs very efficiantly.
July 10, 2014
Rated 3 out of 5 by RHK2014 It Is Next to a Convention Center
Be prepared for Convention Center traffic/attendees. This is not a romantic getaway hotel. Great location if you are attending a trade show or event at the convention center located adjacent to the hotel.
July 9, 2014
Rated 5 out of 5 by wigstheome Well Run Hotel; Immediate Access to Convention Center
Upgraded to a suite upon check-in -- 1606/1607 -- always a nice start. Check-in was otherwise fast and efficient. Room key encoder was inoperative, but a staff member took me up to and let me into my room immediately. Typically comfortable Westin bed and fixtures. Breakfast in Sauciety was quick, easy, and good. Having a full Starbucks in the lobby is a definite bonus. Workout Gym is decently equipped and a pleasant facility. Staff was efficient throughout my stay, particularly at the front doors in terms of flagging cabs and town cars.
July 26, 2012
Rated 5 out of 5 by Ottawa2014 Staff was very helpful
Every time we had a questions or required assistance the concierge and desk staff were very helpful. There was one occasion that took time to resolve an issue but in the end the manager was able to comply.
July 9, 2014
Rated 5 out of 5 by Buddyh1 Perfect for our family !
We stayed with two kids and our dog! We were nervous bringing the dog with us (over the standard size allowance, (got permission) and having a good time. It was perfect! We never had to leave hotel. Pool, restaurants, bar, dog park! Walking distance to food, activities and Trade show! Staff was wonderful! Room was clean. Hot tub was cold (only problem) but they fixed it right away! Rates were reasonable! and of course.. The Heavenly Bed.. They also had a heavenly dog bed and heavenly food bowl! WOW!
March 3, 2014
Rated 5 out of 5 by Canada2014 Great hotel for family
Excellent hotel! Walking distance from downtown Boston. In spite of all the people at the hotel, it was very quiet in our room and very clean. The bed was very comfortable and the service was excellent!!! Would not hesitate to recommend it.
July 7, 2014
Rated 4 out of 5 by HRSPHR Check In
While I had no problem with my check in the individual helping me was not very friendly. I registered for the room in connection with an event held in the hotel. When I asked about internet access I learned it was free downstairs but in the room you have to pay. This was disappointing but also was the check-in person's response when I inquired why it was not included. He said, "not at that price." I have no idea what your charges are. His tone of voice landed uncomfortably with me. Other than that it was a nice stay. Thank you.
June 25, 2014
Rated 4 out of 5 by Mable62 hard to figure why Starpoints are so high
This was a great hotel which was perfect for our needs, down near the waterfront. We had a 10 minute walk to the Bank of America Pavilion and Harborside Legal Seafood restaurant. You could do the same for other area attractions, like museums and other nice restaurants. Liked having the underground garage available, too; a big plus in parking-challenged Boston. Had a very nice breakfast served by an excellent waiter before we left. Overall, a a very nice experience!
The one thing that still puzzles me is why it takes so many Starpoints for a night's stay. We opted to pay cash instead, since the equivalent amount of Starpoints for a night would give us about 4 nights at a very nice place 15 minutes just outside the city where the room rates were about 2/3rds the cost.
September 17, 2013
Rated 5 out of 5 by Deby54 Excellent Staff
Everyone I came in contact with was VERY friendly and helpful. They stepped it up a notch. Especially the Bellhops and the guys out front. From the second we got out of the car until we got back in we were 100% thrilled with our experience. I'll be back!!! :)
July 7, 2014
Rated 3 out of 5 by LizC2014 Convenlentl located near airport
Room and service was good. Had noisy kids running down the hall after midnight knocking on everyone's doors after their dancing event celebration in the hotel. Should place kids and families on separate designated floors!
July 7, 2014
Rated 1 out of 5 by FrankNape This hotel kept me waiting for a room until 7:16PM at night
After getting up in the morning in Chicago at 3:15AM to catch a 6:00AM flight to Boston for the BioMed Boston Show, and after installing my booth at the Show, when I tried to check in at 5:30PMish, I was told my room would not be ready for an hour and that they would call me when ready, even though check-in was at 3:00PM. So, things happen I know. So I went to the Starbucks near your Lobby for an hour to have coffee to keep me up. After an hour, I went back to the front desk and was told it would be another hour. 7:30PM to check in?!?!?! Outrageous! At 7:16PM I was called and told my room was ready after 1 hour 45 minutes of waiting. I spend over 100 nights a year in hotel rooms - and this has NEVER happened to me. I would expect one night to be refunded to me on my credit card - or I will tell our Trade Show Coordinator to never use a WESTIN again.
March 29, 2014
Rated 5 out of 5 Nicest service!!!
Right when we walked in you knew where to go and who to talk to. Everyone is waiting just for you as if it seems. Check in was simple, painless and the concierge was listening in just to finish setting up our in room massages. After the show, my boyfriend wanted to surprise me with wine and dessert which they had waiting when we got back. The wine was delicious and the desert was one of a kind! They actually forgot to bill us for it so they ended up comping it. What made the compensation so nice was that is was COMPLETELY painless. I have had top star beach front resorts fight me for a couple bucks. I absolutely loved the place. The only thing was the hotel room, which was roomy and nice but looked like the average hotel room. Just do your research looking for the right room here.
January 14, 2013
Rated 2 out of 5 by ksawdey WAYYYYYYY Overpriced for the service-there was none!
Bartender on Thursday between 4 and 5:30pm was terrible and very slow. Room was ok, for the price could have been larger.. Bartender in your bar/nightclub was extremely rude and we even said something to him and his response was well I have over 300 people here to serve! Seriously, who says that to a customer. Next Day Saturday maid just walked right in to try to clean the room at 10am, check out was at noon, we complained by calling downstairs as well at checkout but all they said was sorry. No compensation offered at all. Breakfast was so slow the waiter whispered and was so slow, in fact all the people at the registration desk whispered also, I will not be returning anytime soon to this property and plan to write up the stay on tripadvisor.
June 21, 2014
Rated 3 out of 5 by Catty Good location, below average parking garage
The hotel is conveniently located right next to the Convention center and within walkable distance of downtown. Room was decent and clean.
One thing I found it odd is the parking garage. There were signs that you could take the stairs or elevator up to the lobby. Since we parked right next to the stairs we decided to take a walk up - bad idea! Not only the signs were not clear, the door for the floor that suppose to get you to the lobby was locked. So walking up 4 stories got us to nowhere.
September 22, 2013
Rated 5 out of 5 by MommmyKim Phenomenol family Experience!
From the minute we walked thru the doors I was absolutely blown away by our Starwood Experience!!! I was a bit leary about staying at this location with my children as I assumed the location within the city catered mostly to business individuals. However, upon checking in we were all greeted warmly by the staff and I immediately lost all preconceived notions that this was a business hotel!!! The front desk staff was incredibly helpful, kind, and more than willing to make any necessary accomodations they could for a family with small children. We went to our beautiful and very clean room and left our belongings there to venture out on a sightseeing tour. As we returned back there were two beautiful beds made for my girls with their own Westin robes in their sizes to be worn during their stay, as well as backpacks and trinkets for the true Westin kids club experience!!! For a city hotel this was the most quiet hotel I have ever stayed in!!!! As a starwood member having had the experiences I have had I wouldn't even consider staying with a different hotel group.
April 26, 2014
Rated 4 out of 5 by mickaroo Comfortable for Business
Comfortable hotel for business, next door to the Convention Center and within walking distance of the Boston waterfront and downtown core.
July 6, 2014
Rated 3 out of 5 by NicMc Disappointed in Boston
Unfortunately this was this was a unexpected Starwood stay. My room was not to the usual Starwood standard with hard to find outlets, bad lighting in bathroom, no mounted make up mirror, parking garage dark and scary, and no Concierge lounge!? For the high cost to stay in that region of Boston it was very disappointing
April 3, 2014
Rated 3 out of 5 by ConferenceAttendeeBoston Hidden costs
The Hotel is comfortable and conveniently located next to the conference center. However, we called beforehand to see if we could receive packages at the hotel and wether there was any costs for doing so (we often order items on the web in the USA and get them shipped to our hotel). We were assured that it was free to receive packages. When we picked up the packages there was significant fees charged for each one. When we informed the staff of this inconsistency, they were unreceptive and unapologetic. The problem is not the fee (we have been to many hotels who charge a fee for packages) but the misinformation and lack of concern that we were lied to on the phone.
May 20, 2014
Rated 4 out of 5 by Marytk Friendly place, great beds
I really liked the bed and the shower quality, and that hits 75% of my desires in a hotel. There were both a bar and a restaurant/bar, also nice. One employee sent me into an urban wasteland when I asked where a drugstore was, but overall they were very nice and helpful. Also knew my name when I called the front desk! Other furniture is kind of worn, wireless a little spotty, overall good place.
June 29, 2014
Rated 5 out of 5 by TioTim No better service in Boston than at the Westin!
I have been staying at the Westin Waterfront on Summer St since the property opened. It is the best hotel in the city, bar none. The service that the staff delivers is second to none. I regularly stay in hotels in NY, Chicago, Miami and the Westin Boston is tops. The key is the people from Hilaire, James, Bill and Otto at the door to greet you to Tope and the Staff at checkin. The rooms are always clean, always ready, they always deliver!
November 21, 2013
Rated 1 out of 5 by Sarah30 Very frustrating
I am a Gold member and usually have great experiences at Westins. First upon check-in there was a long line and they were taking other people in the starwood preferred line. They then pulled us out of line for priority check-in yet we had to wait even longer for someone to come help us and check us in. Then when we called about refrigeration they were quite rude. Finally, I asked to have breakfast delivered to my friends room and they charged me but didn't tell my friend the room service was from me so they turned the food away. Nice physical location but clearly short staffed and lacking anyone who understands customer service. Very disappointing I wasted my points on them.
September 30, 2013
Rated 4 out of 5 by mickaroo Regular Business Traveler
I'm on my sixth business trip at this hotel. The hotel is clean and rooms are well maintained. The staff are helpful and responsive; most recognize by face and some by name.
The beds are the most comfortable I've encountered. I've slept better in this hotel than any I can remember.
June 30, 2014
Rated 5 out of 5 by Gene Great Hotel
I go to Boston several times a year and have avoided this Westin Hotel because I 'THOUGHT' it was too far away from everything. 'NOT TRUE'. It is an excellent location and much quieter than around Copley Area !! I had a great view of the River, Airport & Cruise Line Terminal. It was fun watching the planes land and Cruise Ships come and go from the Terminal. O'Connors Pub in the Hotel is great fun. Although there are no restaurants 'just-next-door" - - there is a 'NEW' Restaurant row of well established Boston Restaurants about 3-blocks away that have been recently built. Best of all is that the 'Boston Trolley' makes a stop at the hotel about every 20-minutes. A great way of getting around Boston and seeing everything. If space is available and a good rate - - - I will stay here again next time I travel to Boston. Plus it is minutes way from the Airport through the 'Big-
October 13, 2013
Rated 1 out of 5 by DETi Worst Westin
This was by far the worst Westin I've ever stayed at. Front desk staff, concierge staff, business center staff and restaurant staff ALL act like they could care less about service. I have never experienced such rude staff in all areas of the hotel with the exception of housekeeping. Housekeeping staff were very friendly. The rest of the staff in the hotel should take lessons from housekeeping.
July 29, 2012
Rated 3 out of 5 by Czar24 This hotel needs better stff training
This appears to be a new facility. It features beautiful architecture and a welcoming front desk/concierge staff. However, the bed chamber staff requires better training:.
Our bed was thrown together, not well made. Extra soap was not left until the last of our 3 nights at the hotel. Fresh water had to be requested.
Room toilet paper was of poor quality; surpassed by what was available in public toilets on the lobby floor.
June 24, 2014
Rated 2 out of 5 by zombie1 disappointed
charged us before we stayed with a deposit, coffee maker in room but no sugar/creamer, alarms went off 3 times then repeat all clear message 3 times, the hotel hosted the walker stalker but a very cranky hotel manager told us "there are other gursts here" when we were interacting with other con members (if you want quiet type then host tea party instead of walking dead con in the future) had to get our own cabs because valet outside was busy texting, $40 for 2 eggs and english muffins... seriously, they werent that good
June 16, 2014
Rated 4 out of 5 by FrequentTravel101 All good except parking fee
I was pleasantly surprised by the vastness of this property, appeal and restaurant choices. The room was good as well. I am just stunned by the amount of my parking bill- $90 for 2 days? Seriously? I find this to be extremely overpriced and am not sure I would stay there again if I am driving. I also think internet service should be comped at Gold level, if not entirely.
January 22, 2013