Rated 4.1 out of 5 by 496
Rated 5 out of 5 by Scraps2 Great hotel
Always a pleasure to stay at the Westin Boston Waterfront. We will be back.
August 17, 2014
Rated 5 out of 5 by reba2014 Great Staff
I was traveling for business and 1 day of personal day. Jarderle B at the front desk made my check in easy and he was very personable. He made sure we were taken care of and even made it a point to say hi again when we came back later in the evening.
I also want to mention how great the staff is. I hurt my foot (its broken) while attending meetings. The staff was real great on getting me ice and helping out. They even gave me an ice pack that I could take to the airport with me.
August 25, 2014
Rated 3 out of 5 by rmfdtw Not quite up to Starwood Standards
My partner and I checked into this location on Friday, 15 Aug at approximately 8:00pm EST. I have Platinum status and was surprised not to see a Preferred designated check-in desk.
However, there were three members of staff working check-ins so I assumed my wait would be negligible. I was wrong - I was quite disappointed to see one member of staff - the only one wearing a tie - very obviously chatting up a guest. The very demeanor of this individual indicated he had completed the check-in process but rather than close the transaction and move on to the next of several guests waiting, he continued to chat up this particular guest for at least another fifteen minutes, much to my and the others waiting to check-in irritation.
When I told the individual who did check me in my irritation, it was met with an acknowledgement and an apology.
August 25, 2014
Rated 5 out of 5 by Della66 The staff was excellent
I was there for a wedding which was very good. Food was good, Staff was excellent
polite & helpful . l Personally I found coffee very strong
August 12, 2014
Rated 5 out of 5 by dramamom Total quality comfort
We were there for Comic Con, which was very close and was a nice place to come back to for relaxation after a long day of walking. Staff was incredibly helpful and friendly.
August 11, 2014
Rated 5 out of 5 by Saynora Excellent service and staff
From valet/check in/breakfast, gracious, warm and efficient staff. Will return without hesitation!
August 10, 2014
Rated 5 out of 5 by wgrif1010 Convenient to Convention Center
High quality, excellent service, closest hotel to Convention Center
August 9, 2014
Rated 5 out of 5 by danpfunk Great facility in a great location
Great hotel with plenty of restaurant and bar options, great gym, nice location in South Boston
August 22, 2014