The Westin Boston Waterfront

  • 425 Summer Street
  • Boston,
  • Massachusetts
  • 02210
  • United States
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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and/or check in.

Rated 4.1 out of 5 by 452 reviewers.
Rated 5 out of 5 by Another great stay! All was excellent, as ever. One suggestion: two of the restaurants/bars in the hotel do NOT count toward earning spg points. This fact should be brought to the guest's attention or make these locations eligible. My only disappointment, as I charge everything to my room for spg points. Sinica, our CSM, was amazing as ever! December 9, 2012
Rated 4 out of 5 by too much partying Unfortunately, the room next to our room was hosting a bachelorette party. The music and voices were LOUD. Security came up twice to tell them to quiet down. (someone else had called). Things got loud again when they came home from the bars at 0200 yelling and puking. We called the front desk at that time. The front desk attendant asked, "do you want us to call security again?" This hotel is too upscale to tolerate such foolishness. Perhaps, the staff need better training on how to handle these situations. Otherwise, it was a very nice hotel - clean and beautiful. April 23, 2014
Rated 5 out of 5 by Boston Marathon MUST! I stayed here for the 2012 Boston Marathon and it was absolutely fantastic. The room was clean and comfortable and the bedding and showers were heavenly! It was a great location being close to the expo and restaurants. Plus the Old Town Trolley bus, and runner courtesy bus to the school buses were a huge plus! April 20, 2012
Rated 1 out of 5 by Green means Money We stayed at the Westin for three nights and chose the 'Green' option. In our rural state going 'green' in a hotel means that we do not want or need changed towels or bedding . Taking the 'Green' option at our local hotels makes us feel good about the hotel and about the 'green' movement in general (e.g., its easy to do and makes sense). At the Westin Waterfront, going 'Green', apparently, has as much to do with making money as it does with earth friendly practices-- because it meant absolutely NO house cleaning for three days. Personally, I vacuum/sweep high traffic areas in my own home at least daily. I rarely go three days, and certainly don't expect to live in such conditions in a high priced hotel. By the third day, we were checking out from a room where the garbage cans were full, we didn't have coffee or shampoo, we'd made our own beds each day, and the carpets and bathroom floors were dirty. We were able to ask the hotel for coffee-- but they made us feel like we weren't really being 'green'. Yuck. November 6, 2013
Rated 5 out of 5 by great property this hotel has such a calm feel once you enter , great customer service and if you are a clam chowder fan the best in the city.the GM of this hotel Michael Jorgensen is outgoing , highly visible and always available to the guest . he runs a great hotel ... December 13, 2013
Rated 5 out of 5 by Good location in Boston Excellent stay at a nice hotel May 19, 2014
Rated 2 out of 5 by disappointed Room was not ready until 75minutes past check in time. Waited in lobby & was never called to say room was ready til I went back to desk. Was told manager would call when i asked to speak with him/her--never did. Went to make coffee in the a.m.--Coffee cups were dirty , used. February 5, 2013
Rated 5 out of 5 by Pool opens until midnight Pros: * Clean hotel * This is the first hotel I've been to that gave me points (or $5 at Starbucks) for not requesting room cleaning service every night. * Pool opens until mid-night, which is rare. * Really close to the airport. $20 cab ride (*$17+ $3 tip). * Starbucks in the hotel. * Wireless internet connections was better than any other hotel I've been to. Maybe it was due to my new Windows Phone. Neutral: * Not a lot of gym equipment if you like free weights. Lots of cardio machine though. * Not near tourist attractions, so this is a business-focused hotel. Cons: * The door couldn't close properly, which is a MAJOR security problem. I would have never noticed if a security person didn't walk by my room. I saw a guy replacing batteries in the hallway, which I assume was to fix all the doors in the aisle. I had toggle the lock each time I closed the door to ensure the door clicked closed. * Not much else. If I had to be picky, I would say their shampoo was below average. But I'm digging pretty far to find a con. December 6, 2011
Rated 1 out of 5 by Treated like dirt I made a reservation for a busy weekend in Boston, using Starpoints. I was told that there were no "regular" rooms available but there was an upgraded room which would cost additional points. I took the bait. When I arrived, the room turned out to be a normal king bed room on the top floor with a lovely view of the roof of the convention center next door. When I complained at the front desk, the "manager" asked me what I wanted, and I told him that he could either provide a true upgrade for the additional points I was forced to use or provide a refund of the additional points since I got a regular room. Just because I'm three floors higher is no reason to jack up the point value. It's a view of South Boston and a roof next door after all. That manager told me there was nothing he could do. I left EXTREMELY DISSATISFIED with this poor service, particularly to a gold level member. From now on I will stay at any other hotel but this one. This hotel is less convenient to EVERYTHING in Boston, and has the nerve to treat its member guests like this? October 22, 2013
Rated 4 out of 5 by The beds are wonderful! The bed in our room was the most comfortable bed ever in a hotel. The pillows were also wonderful. The room and the bathroom were a good size and the staff was very nice. The food in the restaurants was over-priced for the quality of the meal. I would recommend the hotel for future stays. May 14, 2014
Rated 5 out of 5 by Always Consistent I have stayed at this Westin many times and I am in love with the consistency of service. My needs are almost always met (except this time I could not get a late check out) and the staff is always courteous and efficient. Kudos to great management. January 22, 2013
Rated 5 out of 5 by Great staff! Calvin (who managed the check-in area) was absolutely wonderful along with the rest of the staff! Couldn't have been happier with them. Loved the beds, shower, and Starbucks coffee in the room and a full service version in the hotel. Well done! June 17, 2013
Rated 2 out of 5 by Just not a good Westin This Weston only succeeds because of the conventions that it services. I stayed twice now and the hotel is under staffed and under serviced. December 21, 2013
Rated 4 out of 5 by AARP Life@50+ Hotel stay was excellent. On Sunday, was almost scammed by doorman putting me in a SUV for ride to Logan. Asked before we left if the fare was the same as a taxi, driver said it was close. Paid $19.00 for 2 from Logan to Westin on Wednesday. Got to airport and the fair was $35.00!!!! Shame on you Westin for allow this!!! May 12, 2014
Rated 5 out of 5 by comfort and quiet Both my husband and I felt that this room offered space, comfort and quiet. We slept great on the amazing bed, the room was very, very quiet and clean. July 16, 2012
Rated 5 out of 5 by Wonderful hotel My husband and I stayed at this hotel and we really enjoyed it. The staff members were beyond friendly and the room was absolutely beautiful. May 2, 2012
Rated 4 out of 5 by Disturbance from Arisia Con visitors I loved my room, however I did not like how Westin allowed the Arisia Con visitors to be loud through the halls, or squat around the lobby and near the restaurant. It was very tacky. We were in town to work the New England Auto Show, but many of us were unable to get adequate sleep due to the Arisia disturbance. If anything, I would suggest that Arisia Con visitors be placed on floors separate from others, so that nightly disturbance is brought to a minimum. However, I feel that the Arisia Con compromised the prestige of Westin Boston Waterfront. To be such an upscale hotel chain, it does not reflect well to have a taste-less group as guests. January 19, 2012
Rated 3 out of 5 by Had trouble with toilet The toilet clogged four times. Very inconvient had to use bathroom in the lobby. Asked for a refrigerator which never came either. February 3, 2013
Rated 5 out of 5 by Hotel has a wonderful fitness center Wonderful experience! Friendly staff and state of the art fitness center. July 23, 2012
Rated 4 out of 5 by It's a Westin I'm a fan of Westin properties and this one is one of my regulars. January 7, 2012
Rated 1 out of 5 by long waits the waits for any meal take to long . November 15, 2012
Rated 5 out of 5 by The staff at this hotel were fabulous. We found the hotel to be clean even for our baby to be safe. The hotel staff were very friendly and so helpful. We would highly recommend this hotel. May 10, 2014
Rated 5 out of 5 by THANK YOU After staying in Cape Cod at a rather dodgy cottage, we decided to finish our New England vacation at the Westin before our flight home. Everyone was very attentive to our requirements, gave us a great room with a fantastic view! Room was lovely, amenities all we could ask for. Food & service in the bar was very good and service prompt despite the hotel being busy as there were a few confrences going on. Can't thank the concierge & front desk staff enough for all there help. Just hope Sandy skipped by & didn't harm anyone. Can't rate the pool etc as we didn't have time to use them, spent the day sightseeing in Boston instead sorry. October 30, 2012
Rated 3 out of 5 by July 4th gate away The greeter at the front door was smiling, pleasant, and informative-an asset to any staff. The front deskperson was training two other agents. No welcome gift, beverage or breakfast was offered ( I am an elite gold member). One electrical socket did not work in our bedroom, the fridge in the other room in our suite did not work. And I requested extra linens for the sofa in the othe room 3x, first from the AM maid, then at 5pm from service express on the phone, and then at 8pm from a random maid on our floor. When we checked out we still never got the linens. The matress slumped-it could use replacing. But otherwise the room was OK July 14, 2012
Rated 4 out of 5 by Green Program This program needs to be explained better at check-in. We were told the room would be done 1x during our 4 night stay and we could call whenever we needed anything...towels, coffee, etc. We called on the 3rd day to ask for the room to be done, towels were all over the bathroom and we thought it was an over site that the room had not been done that day (3). We were told the room would be done but after we returned that evening it was not. It was later explained that it is done after 3 nights stay. Now why would you not do the room sooner than that for a 4 night stay? My suggestion: explain green program bettter and do the rooms half way through the stays. October 7, 2013
Rated 5 out of 5 by When in Boston The official convention hotel attached to the BCEC, the Westin made a business trip an absolute pleasure. From location to amenities to a great welcoming staff at every level (including housekeeping), I could concentrate on the reason I was there and leave all the rest to the Westin. May 5, 2014
Rated 5 out of 5 by Personable and Responsive Staff I stayed at the Weston Waterfront on April 22 and 23. The service I received from your staff, particularly Jarderle Bernard, was amazing. Jarderle went out of his way to ensure exceptional customer service and to make my stay comfortable. I appreciate the level of detail I witnessed in the Weston staff and facilities and look forward to a return visit. May 2, 2014
Rated 3 out of 5 by Not bad but expensive Rooms are okay. Coffee maker is good. Beds/pillows are not very comfortable. Bar food and restaurant are decent. Hotel is within a 15 minute walk of restaurants and shopoing, conference facilities are ok, but super air conditioned. Banquet food was averge. But everything is very expensive, quite frankly,overpriced. If you are lucky enough to be über spg, you get free internat in your room. Cant prove it, but someone dropped my sonicare toothbrush and ruined it, only really. Redeeming feature of the stay was that we got a city view, and even that was marginal.... overllooked the entry circle, construction, and the power plant. August 5, 2012
Rated 5 out of 5 by perfection! more than met my expectations! stayed in July 2012 for nursing conference; found each & every staff member to be warm, courteous, & professional.. room was pristine & bed really was heavenly. morning showers were spa like-shower gel smelled fabulous & the towels rich & plush..big props to the very kind,professional security officer often located to the right of the concierge desk. referred to him as the "secret service." had a great sense of humor & his knowledge of the city was phenomenal which totally enhanced the stay.. Westin Boston Waterfront is now my favorite hotel in Boston! thanks all for such an amazing experience! August 19, 2012
Rated 5 out of 5 by Great stay Not only the conference facilities were great, the hotel atmosphere and service was beyond expectations. The temperature was pleasant, the room was comfortable and I enjoyed the food and beverages. May 5, 2014
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