Rated 1 out of 5 by howard86 narrow room space and low quality
narrow room space and low quality.
January 21, 2015
Rated 2 out of 5 by ZWebster Expensive room with few amenities and no recognition for gold status
We stayed here from 8/1-8/7 and were less than impressed. Upon checking in there was no recognition of gold status other than the 250 starpoints welcome gift, which we never received. I don't expect to get a room upgrade, but a welcome drink would be nice especially for such a long stay at such a high room rate. Location is good if you are there for a conference, but far from everything else notable. After our stay here we stayed at the Sheraton Commander in Cambridge and had a much better experience. I will never stay at this facility again even if I'm in town for a convention.
December 22, 2014
Rated 5 out of 5 by kat01 The staff at this hotel was very responsive.
The concierge took care of the few problems that came up right away.
January 21, 2015
Rated 5 out of 5 by Januar2015 Most accommodating staff!
Have traveled & stayed at many westins throughout the U.S. & Caribbean and this Westin & staff were the most hospitable, helpful & attentive staff I have encountered. We were there for my daughters 21st birthday and the staff could not do enough for us! They met all of our needs & expectations! From check-in to check-out, everyone was superb! We will surely visit again soon! Thanks for making our stay so enjoyable!
January 11, 2015
Rated 2 out of 5 by Unsatisfied99 Lack of attention to details
My perception is that the hotel is setup to deal with with a large influx of people at once (e.g a convention). With that mindset in place the hotel staff doesnt value individual travellers.
It starts with the staff at the check-in counter who always seem to be in a rush and frequently forget important details (e.g. setting up your room key for parking).
Then there are the small details that just aggravate travellers: the requested newspaper is not outside my door, coffee has not be replenished, room requests not fulfilled, room key doesnt work in the garage ect...
Gold status doesnt seem to matter.
I will no longer stay in this hotel.
April 4, 2012
Rated 1 out of 5 Hotel is OK; Guests Were Awful
I stayed at the hotel Labor Day weekend for a wedding at a nearby hotel. While the room and amenities were standard for a Westin, there was some sort of youth olympics conference that weekend. My wife and i were unable to fall asleep Saturday and Sunday night as people were allowed to roam the halls screaming and yelling. Garbage was strewn amongst the hallways as well and it was impossible to reach hotel attendants during the weekend. Additionally, there was nobody working at the Gold/Platinum member desk when we checked in.
While i am sure this was all the result of choosing to book a conference that got out of control, the experience was miserable.
September 6, 2012
Rated 2 out of 5 by NotHappy Be warned! Your room is NOT guaranteed!
I booked my room in October for a stay in February. I got a cheery email "welcome" confirmation the day before - but upon arrival was told WE DON'T HAVE A ROOM FOR YOU. Rule is, you have to cancel 24 hours in advance, but the hotel can cancel you at anytime. I insisted I was not leaving -- so they gave me a room with a couch. All the fluffy hogwash about "caring about your stay" does not matter if they don't honor their basic commitment to honor your reservation.
March 2, 2012
Rated 2 out of 5 by LizL Missed the mark for a 5-star hotel
This hotel looks impressive but my experience did not reflect a quality establishment. Some examples: my bedside phone does not work. The "express service" calls I made were not answered. We were served stale rolls for our hotel-catered lunch. My room was not cleaned until I called for service. And the cleaning service was poor, with used paper cups not picked up and table surfaces not cleaned. Many of the hotel bathroom sinks didn't have soap. The list goes on. This hotel needs a higher quality standard, especially for the prices it charges.
May 2, 2013