The Westin Boston Waterfront

  • 425 Summer Street
  • Boston,
  • Massachusetts
  • 02210
  • Estados Unidos
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Rated 4.1 out of 5 by 527 reviewers.
Rated 5 out of 5 by Love this hotel Staff was extremely helpful and friendly. Lobby area is beautiful and room was spacious and comfortable. Close proximity to water and fine restaurants. July 20, 2014
Rated 5 out of 5 by Great Hotel Most comfortable sleep I've had at a hotel in a long time. Very friendly staff and very accomodating. July 22, 2014
Rated 5 out of 5 by This hotel is very accommodating I arrived at 10:00 am, and was very pleased that a room was available and I was checked in immediately. On the day of my departure, the hotel also gave me a late checkout time of 1:00 pm., which allowed me to attend the final session of my conference that morning and return to my room to 'freshen up' before I left. I was also very pleased with the large, standing magnifying mirror and the lighting in the bathroom. For once, I didn't have to struggle putting my makeup on ... September 30, 2013
Rated 5 out of 5 by Good but Top Class staff etc but improvement possible as below; a) in my Room Fridge/Mini Bar(empty) was extremely noisy and did not help with sleep. b) Initiative with rent of NB runners & Gear is Brilliant but pointless if the information is not deployed to customers before arrival. I brought my own as i knew nothing of this great idea. c) Breakfast is expensive @ €30 typical. Green ideas very good, i avaied of the Room not made up option and it worked very well. April 14, 2014
Rated 5 out of 5 by Perfection! Who knew a one-night getaway could be so perfect? Guest Services Manager Calvin apparently had that in mind the moment we checked in. Calvin quickly recognized the special nature of our visit and gave us his personal attention, making us feel like honored guests. His service made a great first impression that was followed throughout our stay by other staff, hotel accommodations and relaxing hotel policies. We made the right choice in selecting the Westin Boston Waterfront! October 29, 2013
Rated 4 out of 5 by Conference experience Was attending Boston for a 6 day long conference. This was a nice location and attached to the convention center which was very convenient. The room was nice but a torn Desk chair and stains on the easy chair were unexpected for the price I was paying and the Westin experience I was used to. In room breakfast and in-house restaurant were good and met expectations. Even had lots of gluten free options which was nice. May 30, 2014
Rated 3 out of 5 by Disappointing staff but nice hotel The room was comfortable and clean with nice amenities. The shower tiles had some mold growing between them which should be addressed. My biggest peeve is that I had been a Starwood member but apparently my membership had expired even though my reservation stated that I was a member. My two co-workers were give Starwood floors,water,etc.They just "joined "when checking in" I was not given any ammentities. So upon discovering that I went to the front desk to let them know I was a Starwood member. I was given two bottles of water and a snicked from the staff member who asked if that made me happy..That was it for the remainder of my stay, No attempt to correct it. I felt very slighted.I also asked for a room on a high floor with a view. I got the roof and convention center view. My co worker got the river. Really ? October 13, 2012
Rated 3 out of 5 by Much better Starwood properties elsewhere in Boston No mini-bar, mediocre room and little to no recognition of my platinum status. July 23, 2014
Rated 5 out of 5 by this hotel had great hospitality! My husband and I as well as another couple stayed at The Westin Boston Waterfront for New Years Eve. Our experience at The Westin was great from the moment we arrived. While checking in I asked to be upgraded, if possible. Upon looking they had a suite available and put us in it for the night which was fantastic! They also provided us with a mini frig at no additional cost! The breakfast buffet was good but a bit pricey. We'd definitley recommend The Westin Waterfront! January 4, 2012
Rated 5 out of 5 by friendly staff great hotel good location friendly associate comfortable rooms July 22, 2014
Rated 5 out of 5 by This is a great Hotel My experience at your hotel was great. Beds are supper nice. Very Comfortable. Very clean. July 21, 2014
Rated 4 out of 5 by Not up to Westin standards The location of the hotel is pretty convenient, the Lobby is beautiful and the restaurants downstairs are great (except for the Starbucks where the staff was oh so rude), the staff on the reception area is very amicable and efficient, but the room we stayed in was not well equipped (missing towels, bath robes, neck rest pillows), the carpet was way out of place in two corners and the room service took for ever as well as the concierge to bring us up the linens we needed. We had the stair exit in front and some kids decided to go up and down from 10:30 to 3:00 in the night, we called to complain about the noise and nothing was done. The pool Area and Gym are very nice (standard Westin Level) and they have the NB programs, pretty convenient. I am used to received top notch service at Westin, this time I was disappointed. August 15, 2012
Rated 5 out of 5 by Excellent Staff Everyone I came in contact with was VERY friendly and helpful. They stepped it up a notch. Especially the Bellhops and the guys out front. From the second we got out of the car until we got back in we were 100% thrilled with our experience. I'll be back!!! :) July 7, 2014
Rated 5 out of 5 by excellent hotel every person that I encountered was friendly and helpful July 21, 2014
Rated 4 out of 5 by Boston Westin The amenenities were lacking for the amount paid for the room! July 21, 2014
Rated 5 out of 5 by Great stay I stayed for a work related event and had a great experience. I would definitely recommend this hotel for business. July 18, 2014
Rated 4 out of 5 by This hotel has great features This was my first stay at the Westin. Overall is the hotel is a very good choice. The only negative point is that the hotels tense to be cold in the restaurants and lobby. The internet connection stinks on all counts, and the catwalk to the Exhibition Center should be open to get to ones events and seems to be closed most of the time. Most quests stay there because of events taken place at the Center, so having it closed makes no sense. Hope this helps! NESB November 16, 2013
Rated 5 out of 5 by Really good but need free business center Everything about this hotel is top notch and well done. The breakfast buffet is exceptional. I did not bring a laptop with me though and the hotel does NOT have a business center and it should. (there is a commercial one where you are charged to use the computers). Even now not everyone wants to tote their ipads and computers with them and having brief access to a computer would be appreciated. June 2, 2014
Rated 4 out of 5 by Conference Hotel This is primarily a conference hotel, which gets considerable "wear and tear" from many guests. I've been staying at this Westin for over 8 years for New England Grows, and each time I visit, I am impressed at how they strive to maintain the cleanliness and freshness of the public areas and guest rooms. My only complaint is the change of pillow cases in the guest rooms--now the pillows are jammed into long thin cases, which negates the soft, fluffy down-like feeling and makes for a "not-so-heavenly" sleeping experience. Kudos for the new shower heads. Also, it is crazy to charge such high prices for in-room wifi--even lower level hotels/motels provide free wifi! Please get with the times! I would hesitate to suggest this property for business travelers, because they would need to stay in the lobby to take advantage of free wifi. February 10, 2014
Rated 3 out of 5 by Clean Hotel but needs attention to detail There are certain expectation that goes along with well-established hotel such as Westin. We were greatly disappointed when we realize that the complementary in-room coffee was actually past its expiration date for over 2 months. Unfortunately, we did not realize this until we had consumed the coffee. When the issue was brought to the front desk's attention, an apologetic staff indicated that he will ask for a new set to be send to our room. Further disappointment ensued when no one showed up after waiting in our room for 2 hours. Not sure if the staff forgot to send the message up or there is some form of mis-communication but that definitely put a negative spin to our stay with the hotel. However, the hotel is clean with great amenities. Hopefully this is just a one time unlucky experience and is not a frequent occurrence. April 9, 2012
Rated 4 out of 5 by Nice hotel Nice hotel..close to subway & airport! July 21, 2014
Rated 5 out of 5 by Great hotel for family Excellent hotel! Walking distance from downtown Boston. In spite of all the people at the hotel, it was very quiet in our room and very clean. The bed was very comfortable and the service was excellent!!! Would not hesitate to recommend it. July 7, 2014
Rated 5 out of 5 by Good Clean Hotel with Pleasant staff I was very pleased with the hotel and staff. My room was clean and the attention to detail by the housekeeping staff was noticeable. The staff overall were friendly and helpful. The one area that needed more work was the SPG recognition-I verified at checkin that the front desk had my SPG number in the computer and the confirmed it, but I did not receive my newspaper or any other amenity during my stay. Having said that, I would certainly stay there again. September 5, 2012
Rated 5 out of 5 by Exceptional Staff I've stayed at a lot of hotels. The excellence of the staff and all of their friendliness and extra efforts to ensure I had a great stay were very much appreciated. Mike at the front desk proved part magician as he pulled a great room out of his "hat". Every staff person I met during our conference went out of their way to deliver a superb experience. Thanks to all. I will definitely stay again and recommend Westin Boston Waterfront for future meetings. November 7, 2012
Rated 4 out of 5 by Regular Business Traveler I'm on my sixth business trip at this hotel. The hotel is clean and rooms are well maintained. The staff are helpful and responsive; most recognize by face and some by name. The beds are the most comfortable I've encountered. I've slept better in this hotel than any I can remember. June 30, 2014
Rated 3 out of 5 by It Is Next to a Convention Center Be prepared for Convention Center traffic/attendees. This is not a romantic getaway hotel. Great location if you are attending a trade show or event at the convention center located adjacent to the hotel. July 9, 2014
Rated 5 out of 5 by Staff was very helpful Every time we had a questions or required assistance the concierge and desk staff were very helpful. There was one occasion that took time to resolve an issue but in the end the manager was able to comply. July 9, 2014
Rated 3 out of 5 by alarm in the middle of the night I was not happy about how your staff handled the fire alarm in the middle of the night. Besides the alarm and recording over the loud speaker telling us to get out, there was no other communication. There were guests outside and in the lobby. No direction at all. We had to figure out it was O.K. to go back inside and use the elevators. June 18, 2014
Rated 4 out of 5 by Coffee I was at a meeting being held at your hotel - the coffee was good BUT lukewarm ALWAYS at best - food was otherwise OK. amp July 15, 2014
Rated 5 out of 5 by Great Boston Marathon Hotel This is the second time i have stayed at this hotel for the marathon and despite being outside of the immediate downtown it is an excellent hotel for the race - very close to the air port and a very short cab to boston common and the convention centre. the amenities at the hotel for runners are fantastic and the staff is very welcoming and accommodating. June 12, 2014
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