The Westin Boston Waterfront

  • 425 Summer Street
  • Boston,
  • Massachusetts
  • 02210
  • Estados Unidos
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Rated 4.1 out of 5 by 491 reviewers.
Rated 2 out of 5 by desk personnel make mistakes with credit card charges The hotel personnel were nice. However there were no toiletries in the room. My husband paid for my night with his star points and today I see that the hotel decided to charge the room to my credit card without my authorization. This is not acceptable for a hotel of this calibre. As well, unlike other hotels we have stayed at there were no slippers so walking barefooted is the only option. April 10, 2012
Rated 3 out of 5 by Unimpressed I chose the Westin over my usual spot in Boston because they hosted the conference I was attending. When I arrived for the conference registration, the lobby was packed, so I waited until after 4pm to check in. I was told there were no rooms ready, but they'd call my cell when one was available. I finally couldn't wait any longer and went back to the desk about 7pm, when I was told my room was ready and they weren't sure why no one had called me - my cell phone number on file was correct. I ordered room service for dinner one night - way more expensive than the competitor I usually stay with. Also, the main course was way over-salted. After my room was cleaned the next morning, there was no floor mat in the bathroom. I put one of the towels on the floor, but it felt tacky to have to do that. Overall, UNIMPRESSED compared to local competitors and less than I expected based on the look and price. May 7, 2012
Rated 5 out of 5 by Excellent employee Just want you to know you have a valuable employee named Amber. She was genuinely friendly and helpful when she served us in the lobby bar. The following morning, there she was again seating us for breakfast. She remembered us and was very welcoming. We don't encounter genuine customer service very often anymore, but Amber is excellent and I hope you will recognize her for her service. June 24, 2012
Rated 5 out of 5 by Memorable Experience It is a great hotel, outshoot other Westin. Staffs are helpful and attentive. They allowed us early check in and late chect out and splitting bills. The only "4" I gave for staff was because one day we run of shampoo as the housekeeping did not provide shampoo the day before and we (two adults) have to use leftovers in the morning. However, when we called, it was delivered immediately. November 5, 2012
Rated 3 out of 5 by Needs improvement The room was only so-so for the quality I expect. Very thin walls, and a huge gap under the door to the hallway, so not very quiet. Also the staff nearly sent me in the opposite direction for a restaurant where I was meeting a group, and they could not properly direct me to a function in their own hotel where my group was meeting. They were very pleasant, just not very well informed. July 20, 2012
Rated 4 out of 5 by It was nice I have to say I had a horrible experience at a Starwood Hotel two weeks before & this was a much better experience. My one critique is that I have a hard time with paying to park your car......They charge you over $200.00 a night and then nail you for another $35.00 per day to park your car.That is OUTLANDISH.... Your paying to stay there,,,,Parking should be FREEEEEE. SHAME on them. September 27, 2012
Rated 4 out of 5 by This hotel was great value Loved the beds, so heavenly. Best night sleep in months. Hotel is beautiful and facility is top notch including the Starbucks and Irish pub. Location is not ideal unless you are attending a convention as It is a long walk to everywhere but subway is close by but even that requires a few transfers to most places. Easy self park setup was also nice. (at a discounted fee to the valet) August 8, 2012
Rated 4 out of 5 by Help when needed Wish I had the person's name that helped me out on changing a prepaid rate reservation. I was stranded night of booking and she changed to ffollowing day with early check-in. I was out a few hours later and really didn't need the room. But she made it possible to get the stay credit on what would have otherwise been a totally wasted $250. So thanks for helping in a moment of need. October 31, 2012
Rated 5 out of 5 by Been too long... I was pleasantly reminded that all luxury hotels are not the same in terms of service, facilities and people, and that we need to revisit the Starwood partners, specifically the Westin. Thank you for a very enjoyable stay. Your people were the best; extremely courteous, friendly and responsive to our needs. There is no doubt where we'll be staying when in Boston! December 5, 2013
Rated 5 out of 5 by Hotel presentation is top shelf From the people to the amenities to having starbucks in the lobby...loved out stay! March 21, 2014
Rated 3 out of 5 by Westin... less than expected I am not a frequent hotel goer, however I have stayed in a Westin previously and do not remember it being this average. My colleague stayed at another hotel, which was less expensive (in many aspects) and had better amenities. I will rethink staying in a Westin in the future. Additionally, my cable died multiple times again not something I expect when staying in a Westin. October 1, 2013
Rated 4 out of 5 by Quick stop in Boston We have stayed numerous times in Boston in different locations & hotels. We found this hotel to fit our needs during this visit with another couple. The location is great for having access to other parts of the town away from the Fanuil Hall location but near to the wonderful parks, restaurants & across from the Convention Center. Also, it has ease of access to the airport. September 10, 2012
Rated 4 out of 5 by Being green I opted to try to be green on this trip by putting out my hang tag indicating no cleaning services. I was quite surpised when the card was slipped under my door with a another card indicating that the program was not available. I was ok with this until I discovered 3 ther of my collegues did the same thing and were treated to the $5.00 Starbucks cards. Please be consistent! September 27, 2012
Rated 5 out of 5 by Amazing Stay We held a bereaved mom's retreat at the hotel in August. Customer service was impeccable and they accommodated all of the needs of our large group. The hotel is centrally located, near the airport, many fantastic restaurants and local attractions. February 25, 2014
Rated 3 out of 5 by A Little Disappointed.... Even though I had asked for a king bed, I ended up with 2 double beds. Who sleeps in a double bed? The room absolutely has enough room for queen size beds. I also stayed for 2 nights and on the second night after working a 12 hour day, I came back to the room to find that my room key would not work. Not that this is the end of the world but I do expect better from Westin. August 30, 2013
Rated 3 out of 5 by problems grout needs cleaning. no fan in bathroom. toilet wouldn't flush until after shower taken (?connection). Bed was wonderful. iron didn't work. we were supposed to get private room for our dinner meeting (irish pub rest) and it was just a "space"...very noisy...couldn't have mtg. Took it downstairs after dinner and treated rudely by "security girl" who said "This cannot happen!! This is a fire hazard. Move your chairs back to where you found them!" No one had said anything to use before this (like "sorry, but you are sort of blocking a fire exit...would you please move over ____"). She just came out of the blue and acted ugly. We were a professional group of 40-60 year olds and should not have been treated like this. we had the bellperson keep our bags after we checked out and he had difficulty finding them...this needs to be better organized. In his defense there were alot of bags being stored. Concierge lady was nice. September 29, 2013
Rated 5 out of 5 by Wonderful room Very happy with my room. Being there on St. Patrick's Day was a little loud about 2:30 a.m. with people running up and down the hall but I expected it. Room was very clean, view was beautiful. The bed was very extremely comfortable and I loved the neck pillow which I used for a knee pillow as I have recently had surgery and this was the best I slept since my surgery. March 22, 2012
Rated 4 out of 5 by A little disappointed This year we opted for an upgrade, the room was no different then any other room we stayed in other then a distant view of the water. The outlet and light switch in the bathroom worked only when jiggled . The drapes were pinned up and had to be fixed daily by me. For the price I expected better. February 3, 2014
Rated 3 out of 5 by Cleanliness I was turned off by the dirty bathroom. The toilet seat was dirty and the shower had hair in it. The first day my husband noticed it and he immediately cleaned it since he had to use the bathroom asap. I briefly mentioned it to the front desk (after the fact). They offered to change rooms but there was no point then. Otherwise everything else appeared clean...?? September 25, 2012
Rated 2 out of 5 by weak link caused distress While my stays at SPG hotels are typically above average, I was disappointed with two things at the Westin Waterfront: 1. pillows were old and uncomfortable, 2. (MOST IMPORTANT) the iron leaked "rusty water" all over my custom white dress shirt and, aside from ruining a very expensive item, caused distress in getting to and going into my critical job interview! August 27, 2012
Rated 4 out of 5 by Everything good, except internet not included Can't believe that a hotel of this class (with prices accordingly) can not offer free unlimited internet in the rooms to all guests. It is ridiculous that it is not included in the price. This is something that only makes guests frustrated and angry! Shape up and get into the new decade! Very expensive breakfast, maybe t was worth it, didn't want to try.. October 30, 2012
Rated 3 out of 5 by Dogs spoil the hotel Hotel was clean and location was good in the city. We stayed on the SPG floor 12. There were several people with small yelping dogs! We did not know the hotel allowed dogs until our arrival. It is hard to get a good nights sleep with dogs barking when you go to bed and wake up. We will never stay at this hotel again just for the fact that they allow dogs. August 15, 2012
Rated 5 out of 5 by Birthday Celebration The Westin Seaport Boston made our Birthday Celebration one to remember. A "Welcome Greet" from the Valet and Front Desk started out weekend off to a great start. The hotel is walking distance to all the "outstanding" restaurants at the Seaport area. My husband and I plan to make this an "annual" trip. Thanks for making our stay so memorable. November 25, 2013
Rated 4 out of 5 by Customer Service We thoroughly enjoyed our stay. Everyone was so wonderful and I liked talking to them about their passions. Their is one person I would like to thank in particular and, unfortunately, I met him on my last day as I was checking out. His name is Calvin and he was fabulous! He is a true asset to your organization! Pleas let him know he was appreciated. September 9, 2013
Rated 5 out of 5 by Conference Stay Excellent 4 nights is this hotel. Liked the "Green Option" of not using maid service each day and received $ 5.00 voucher x 3 days. Put it towards lunch one afternoon. Clever idea. My room was so clean I didn't need maid service. Front desk hotel staff : "Elena and Orlando" phenomenal! Very welcoming to guests. Food in MJ O'Connors Pub: delicious!!! July 23, 2012
Rated 5 out of 5 by One feature missing Shuttles to and from the cruise ships and airport would be very much appreciated. Your room prices are quite expensive and I think that service would only make a small dent in your profit margin. Aside from that, we enjoyed our stay very much. We appreciated the early check in, the beautiful and quiet room and the courteous and very helpful staff. September 9, 2013
Rated 5 out of 5 by Green Club The hotel was awesome! I've stayed there now at least 3 times and each time it seems to get better and better. I signed up for the "Green Service" option, which is where they will give you $5 at Starbucks if you decline room cleaning. Well, I thought that was suppose to be every morning, but I only recieved one $5 gift card. Is that correct? November 14, 2012
Rated 5 out of 5 by Second visit My second visit, was here in 2010 for a conference, tonight for a one night stay before heading home. It is conveniently located off the highway, which is a bonus. When I was here before, it is a great location if your conference is here and great for walking into the city. I walked the entire perimteter of the Boston Commons/garden and into some of the neighborhoods (Beaon Hill, Newbury Street, Government Center/Fanueil Hall, totally walkable. Silver line is close by too This time I was greeted by a line to check in , the. When I got to my room, I had requested two queens and got one king. The refrigerator was not working. I was a little disappointed that these details were Not attended to. All on all it is a great location, well done, parking is free! And easy to get to with a car, which is VERY unusual in Boston. I don't usually drive into this city ever, but this one works! Clean, nice options available. Oh and a really nice workout room! September 28, 2012
Rated 3 out of 5 by Hotel staff was a diappointing The Westin facility is beautiful and upon first driving up to the hotel the men at the enterance were excellent, friendly, and professional. However, the individuals working at the check in and the individual I was connected with when I called from my room were less than friendly, and their attitudes bordered on disinterested and annoyed. August 13, 2012
Rated 5 out of 5 by One of a kind hotel I did not expect such a wonderful stay at the Westin Boston Waterfront. My wife has gluten allergy and this hotel understand the problem and has come-up with a respectable menu for those having this type of allergy. The food is good and is prepared with care according to my wife. The service at the restaurant Sauciety is impeccable. October 4, 2013
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