Rated 2 out of 5 by MMMeee This is a bellhop???
I have never been so humiliated as upon my arrival. The cabbie said the hotel staff forbade him from taking luggage out of the cab so we had to wait for a bellhop. A bellhop did not arrive so after several minutes I unloaded the luggage myself. I had several large bags and I had trouble with them. I ended up falling on the ground with bags on top of me. A bellhop finally showed up and sarcastically said, I guess you don't need any help. And he left.
Everything else was acceptable but I cannot recommend this hotel.
June 30, 2012
Rated 3 out of 5 by PaulfromCO Many small disappointments
Clean and modern, but many small disappointments. Took me 5 minutes to find room lights in room . Bedside clock wasn't illuminated so couldn't tell time in middle of night (normally use cell phone but no outlet near bed). Outdoor bellhop wouldn't get off his butt when calling a taxi - too busy talking to his teammate. Concierge referred me to "cobblestone" to get a beer on the north side - it turned out to be a deli that didn't serve alcohol. Breakfast was good and reasonable. Very good service at your Irish bar.
October 12, 2013
Rated 5 out of 5 by tdavigan Great Facility
This hotel is an excellent choice if you are visiting Boston. It features very comfortable rooms, great amenities and is very conveniently located.
June 23, 2014
Rated 4 out of 5 by ssumiu Best Convention Center Hotel
You can't beat the location and the proximity to great restaurants along the harbor made eating out an easy task.
June 24, 2014
Rated 4 out of 5 by Duane1 room was not serviced one day
our room was not serviced one day
June 26, 2014
Rated 5 out of 5 by STARFLEET Consistently a favorite hotel!
Even with a huge corporate group at the hotel (which I was not a part of,) the Westin Waterfront staff made special efforts to be sure we were well taken care of...above and beyond!
We attended a special event in the evening, and were blown away by the quality of the hors d'oeuvres and the WW's spectacular organization of this event!! Kudos to the delightful servers and solicitous staff running this special evening! Everyone there was talking about the same thing: the Westin Waterfront rules! Thank you!!
June 5, 2013
Rated 5 out of 5 by jlouise85 Great Stay
The staff was very nice and responsive. Room was comfortable and very clean. Great experience overall.
June 23, 2014
Rated 5 out of 5 by Laura21st Hospitality
As usual the attention to detail and the friendly staff and support personnel were outstanding.
June 23, 2014
Rated 3 out of 5 by lrollchr Nothing special
20 minutes to check in, low water pressure, air conditioning weak.
June 24, 2014
Rated 3 out of 5 by SueK Not the best
The room was comfortable, the bed was excellent. However I was very dissapointed at the lack of restaurant choices, in fact no choice. Only one open for dinner not everyone wants to leave the hotel every night.
A hotel of this size should have more, especially as there was 18% gratuity on room service. I usually give 20% but I like that to be my choice.
Also Starbucks in the hotel was nice but why does it have to close so early? I enjoy a coffee after dinner and never found anywhere close to get one
March 26, 2012
Rated 5 out of 5 by Carlos5 Loved our stay
We loved our stay at the Westin. The hotel is in a convenient location, easy walk to transportation to/from the airport and to local waterfront spots. The room was very clean and comfortable and the hotel has Starbucks as well as the MJ Connor irish pub on site, which we loved.
Special mention goes to Deb at the concierge desk, who was so friendly and eager to help us choose places to visit as well as directions! It was a pleasure to meet someone who loves her job and seemed so pleased to help others!
August 28, 2012
Rated 1 out of 5 by Taco12345 Bland
Evertyhing was bland... from the room to the gym to the food to the staff.
June 23, 2014
Rated 5 out of 5 by HFESConferenceattendee 5 stars
My room was very clean. The restaurants had excellent food. I thought all of the staff did an exceptional job in making sure that everything went well; the room cleaners, the conference room staff and the restaurant staff (especially my waiters, Eno at Sauciety, and Angel at O'Connor's). I'd also like to thank Laura, who checked me into my room. I arrived very late (1:30 am on Tuesday, October 23) and was very tired. She was very patient and very helpful in checking me in and directing me to my room.
October 27, 2012
Rated 5 out of 5 by Philip36 Great business trip!
At every turn, the Westin delivered. My room was clean and comfortable with all the amenities I needed (no calling down for an iron or asking for a remote that worked). It was all there.
I was in town for a conference so the proximity to the new convention center was great! The bell desk was very helpful. At one point, I needed to get a heavy box to the convention center. They leant me a dolly which made my task easy. Carrying the box by hand would have been a drag and hiring convention center staff would have been really expensive.
I also enjoyed the staff in the City Bar. Both servers and bartenders were on it. The wine selection was decent.
I used the gym and had no trouble getting in a work out.
I recommend this location for anyone attending a conference or touring the Seaport.
September 25, 2012
Rated 3 out of 5 by ABCD1456 Disappointing service
We checked into the Westin for the weekend in Boston and were disappointed. We had asked for an upgrade to the Executive Suite and had to wait for over half an hour (after checking in on time) since the room was not ready. The person checking us in could not have been bothered to provide us with an update or even a cup of coffee as we waited. During our stay, the mini bar was never stocked (unless we reminded them) and the guest bathrooms were never replenished. After a point we just stopped calling guest services because we were there for the weekend only. when we checked out, our bill was not ready beforehand either.
The service quality was disappointing by Westin standards. and worse yet for the fact that we had a suite and expected a better standard of service. Very disappointing.
November 16, 2012
Rated 3 out of 5 by bbbb3 internet problems, bad restaurants
i was there for a convention and the internet almost never worked. i called the tech support and they could get it to work for a few hours but generally not.
for such a prime location, the restaurants (a bar and a pub) are worse than a budget hotel. The bar has bouncers that only seem to be focused on NOT getting you service (don't help at all but do yell if you try to move a chair by 5 inches even when there is nobody else in the bar). The pub is not bad food but very small for such a large hotel.
May 12, 2012
Rated 5 out of 5 by cindy24 A great get away to celebrate birthday
Highly recommend staying at Westin Seaport Waterfront. The Hotel is just lovely in every aspect. Rooms size, beds, linens, fancy waterfall showerhead, towels. Celebrated my birthday, just a night stay, they sent up some treats for me, very nice touch. The Boston Laugh is within the hotel very convenient, April Macie was hysterical. Breakfast next day in hotel was also super good. I highly recommend this hotel for a single night get away, or more if you can~ i also had the nice pool to myself!
January 26, 2014
Rated 4 out of 5 by sophia1 sales rep on mezzanine level
dear sir, the front desk cauld not help with kids activities and the concierge was not at desk but on our way back to room when we encounted this young lady.. I asked if she was concierge, she replied no but what may i help you with. She took me into her office and listened and helped. I feeled she went above and beyond to help. When leaving I stopped at concierge desk and inquired about the helpful young lady, her name is Kassaundra Peirera, she`s a great assist to your hotel thank you
February 24, 2014
Rated 5 out of 5 by Ginnygirl Westin Hotel Trip
Great location, staff and local atmosphere
June 23, 2014
Rated 5 out of 5 by loo99car Good but
Top Class staff etc but improvement possible as below;
a) in my Room Fridge/Mini Bar(empty) was extremely noisy and did not help with sleep.
b) Initiative with rent of NB runners & Gear is Brilliant but pointless if the information is not deployed to customers before arrival. I brought my own as i knew nothing of this great idea.
c) Breakfast is expensive @ €30 typical.
Green ideas very good, i avaied of the Room not made up option and it worked very well.
April 14, 2014
Rated 4 out of 5 by Elle08540 Best lobby staff
I travel quite a bit all over the world through work and have tried my fair share of hotels and I can say that the friendliness of the lobby staff of this hotel is unmatched anywhere.
I didn't have any special needs or requirements that they had to meet but just through my general interaction with them including at check-in/-out, I was met with big smiles and just a very down to earth honestness and true display of joy. It made my days better and it really stood out compared to other hotels.
July 1, 2013
Rated 4 out of 5 by tvs88473 Very Comfortable Stay
We had two rooms over the Memorial Day weekend in 2012. Everyone was extremely pleasant. The rooms were very clean and nicely done. The restaurants within the hotel were nice -- we had breakfast every day. Both the food and service were exceptional.
While checking out we had some trouble opening the in-room locker. We, by mistake, called the reservation desk instead of the room service. The person was on the phone was undeniably rude and hung up on us. This was pretty much the only unpleasant experience -- we wish it didn't happen. The person that came in to fix the locker redeemed the situation with his pleasantness. Considering that the reservations desk is the first contact with a customer, I find it hard to believe how rude one can be -- especially to a person that is staying at the hotel.
June 5, 2012
Rated 5 out of 5 by cher14 Great conference Center
I was at Westin Waterfront for a conference and was very pleased. My husband was traveling with me . The staff was so helpful to answer questions and help with transportation and knowledge about Boston. The conference facilities were exceptional, food excellent and all bathrooms and rooms very clean.
June 4, 2014
Rated 5 out of 5 by Dawn1006 I would highly recommend this hotel!
I was so impressed with this property when I stayed here for a conference recently. First, It is exactly one stop on the silver line from the airport (couldn't be easier or cheaper). The rooms are quiet and lovely. The workout facility was well equipped and the staff couldn't have been more friendly. I found that it was the little touches like being given a bottle of water while I waited in a small line to to checked in that really made me hope that this conference picks this hotel again.
July 22, 2013
Rated 4 out of 5 by king427 Down the middle
Nice location. Comfortable room.
June 21, 2014
Rated 4 out of 5 by Sammy007 Excellent staff, wonderful food
This stay was for corporate business for one night. It was such a great experience, I extended my stay personally at this Westin for AT LEAST two reasons! The staff and the food....not to mention a great location and a beautiful view!
Thanks so much:)
June 8, 2014
Rated 5 out of 5 by DCMeetingPlanner Great Hotel, Wonderful Place to have a meeting
I had the pleasure of staying for a week at the Westin Boston Waterfront where we held our board meeting as well as a variety of auxillary meetings over the course of three days. The hotel lobby, conference space and facilities have a great feel, very clean, very spacious. The staff is top notch and very accommodating. The food was quite good and resonably priced. Overall, we had no complaints. Would recommend this as a spot for corporate meetings and would definitely come back again.
October 8, 2012
Rated 5 out of 5 by CG1013 Great location
The hotel is great. It is located close to the airport and next to the new convention center, which makes it very convenient if you have a big conference going on there. The trolley that tours around Boston stops right at the hotel, which makes it easy to go visit the tourist spots or also it is very close to the MBTA station to go anywhere in Boston. Rooms are clean and comfortable and the new 3pm checkout on Sundays is a great idea for resting and sleeping til a little bit later.
October 29, 2013
Rated 5 out of 5 by WSPG A beautiful hotel
We were staying at this hotel for a business/vacation trip. The hotel is where the business part of the trip took place so that is why this hotel was chosen. Can't say too many negative things about the hotel, it is beautiful. It is located near the airport and the entire area where the hotel is located, is being built up. There are many restaurants within about a mile but not too many retail shops just yet. The areas most visited in Boston are about
1-1/2 to 2 miles or more away.
August 15, 2012
Rated 4 out of 5 by Tap9 Water
Heavenly bed heavenly after long day of meetings. Rain shower enjoyable, linens soft and luxurious.
June 16, 2014