Rated 4.1 out of 5 by 515
Rated 4 out of 5 by Duck10 hotel features
thought the gift shop was good had large range of items to choose from for souvenirs to personal items. Would have liked more options for dinning in the hotel to crab a quick bite. Didn't get a chance to use the workout room but looked nice and friendly to use.
had problems with internet getting connect in my room.
October 17, 2014
Rated 5 out of 5 The location is Perfect.
Its location is perfect for the conference that I attended at the convention center. Did not had to take the bus or walk.
October 16, 2014
Rated 5 out of 5 by 1634 Desk chair room 1120
Everything was great. The room had a desk chair in such bad condition The foam was sticking out all around the seat. Replace the chair.
October 16, 2014
Rated 3 out of 5 by DavidF almost...
Great location, friendly staff but a number of unresolved problems. Internet connection was terrible. Kept throwing me off - could not keep a signal. Several colleagues had the same problem in different rooms on different floors.
Desk chair falling apart. Not much help in either area when reported to desk or when called into tech support. Breakfast buffet was so-so. Better off the menu.
October 14, 2014
Rated 5 out of 5 by cadillac1 hotel overall
3rd time staying here and gets better every time.
October 7, 2014
Rated 2 out of 5 by NotHappy Be warned! Your room is NOT guaranteed!
I booked my room in October for a stay in February. I got a cheery email "welcome" confirmation the day before - but upon arrival was told WE DON'T HAVE A ROOM FOR YOU. Rule is, you have to cancel 24 hours in advance, but the hotel can cancel you at anytime. I insisted I was not leaving -- so they gave me a room with a couch. All the fluffy hogwash about "caring about your stay" does not matter if they don't honor their basic commitment to honor your reservation.
March 2, 2012
Rated 2 out of 5 by Unsatisfied99 Lack of attention to details
My perception is that the hotel is setup to deal with with a large influx of people at once (e.g a convention). With that mindset in place the hotel staff doesnt value individual travellers.
It starts with the staff at the check-in counter who always seem to be in a rush and frequently forget important details (e.g. setting up your room key for parking).
Then there are the small details that just aggravate travellers: the requested newspaper is not outside my door, coffee has not be replenished, room requests not fulfilled, room key doesnt work in the garage ect...
Gold status doesnt seem to matter.
I will no longer stay in this hotel.
April 4, 2012
Rated 5 out of 5 by PDA84 great location, great service
Hotel is located in a great, accessible area - beautiful, modern - with all the amenities and food options one needs. Will definitely stay here again.
September 30, 2014