Rated 4 out of 5 by twim worn out chair
The leather of the chair in the room I stayed (855) is worn out. Even regular family will not keep it, however, the hotel is still using that to serve the customers.
September 3, 2014
Rated 2 out of 5 by NotHappy Be warned! Your room is NOT guaranteed!
I booked my room in October for a stay in February. I got a cheery email "welcome" confirmation the day before - but upon arrival was told WE DON'T HAVE A ROOM FOR YOU. Rule is, you have to cancel 24 hours in advance, but the hotel can cancel you at anytime. I insisted I was not leaving -- so they gave me a room with a couch. All the fluffy hogwash about "caring about your stay" does not matter if they don't honor their basic commitment to honor your reservation.
March 2, 2012
Rated 3 out of 5 by Kbush58 The caffe is horrible
The booth seats area terribly dirty and stained
September 2, 2014
Rated 5 out of 5 by Scraps2 Great hotel
Always a pleasure to stay at the Westin Boston Waterfront. We will be back.
August 17, 2014
Rated 2 out of 5 by Unsatisfied99 Lack of attention to details
My perception is that the hotel is setup to deal with with a large influx of people at once (e.g a convention). With that mindset in place the hotel staff doesnt value individual travellers.
It starts with the staff at the check-in counter who always seem to be in a rush and frequently forget important details (e.g. setting up your room key for parking).
Then there are the small details that just aggravate travellers: the requested newspaper is not outside my door, coffee has not be replenished, room requests not fulfilled, room key doesnt work in the garage ect...
Gold status doesnt seem to matter.
I will no longer stay in this hotel.
April 4, 2012
Rated 5 out of 5 by Della66 The staff was excellent
I was there for a wedding which was very good. Food was good, Staff was excellent
polite & helpful . l Personally I found coffee very strong
August 12, 2014
Rated 5 out of 5 by dramamom Total quality comfort
We were there for Comic Con, which was very close and was a nice place to come back to for relaxation after a long day of walking. Staff was incredibly helpful and friendly.
August 11, 2014
Rated 5 out of 5 by reba2014 Great Staff
I was traveling for business and 1 day of personal day. Jarderle B at the front desk made my check in easy and he was very personable. He made sure we were taken care of and even made it a point to say hi again when we came back later in the evening.
I also want to mention how great the staff is. I hurt my foot (its broken) while attending meetings. The staff was real great on getting me ice and helping out. They even gave me an ice pack that I could take to the airport with me.
August 25, 2014
Rated 5 out of 5 by Chege Hotel
I love this hotel cause of its location . Qualified staff and good service .
August 29, 2014
Rated 5 out of 5 by Saynora Excellent service and staff
From valet/check in/breakfast, gracious, warm and efficient staff. Will return without hesitation!
August 10, 2014
Rated 3 out of 5 by rmfdtw Not quite up to Starwood Standards
My partner and I checked into this location on Friday, 15 Aug at approximately 8:00pm EST. I have Platinum status and was surprised not to see a Preferred designated check-in desk.
However, there were three members of staff working check-ins so I assumed my wait would be negligible. I was wrong - I was quite disappointed to see one member of staff - the only one wearing a tie - very obviously chatting up a guest. The very demeanor of this individual indicated he had completed the check-in process but rather than close the transaction and move on to the next of several guests waiting, he continued to chat up this particular guest for at least another fifteen minutes, much to my and the others waiting to check-in irritation.
When I told the individual who did check me in my irritation, it was met with an acknowledgement and an apology.
August 25, 2014
Rated 2 out of 5 by LizL Missed the mark for a 5-star hotel
This hotel looks impressive but my experience did not reflect a quality establishment. Some examples: my bedside phone does not work. The "express service" calls I made were not answered. We were served stale rolls for our hotel-catered lunch. My room was not cleaned until I called for service. And the cleaning service was poor, with used paper cups not picked up and table surfaces not cleaned. Many of the hotel bathroom sinks didn't have soap. The list goes on. This hotel needs a higher quality standard, especially for the prices it charges.
May 2, 2013
Rated 5 out of 5 by wgrif1010 Convenient to Convention Center
High quality, excellent service, closest hotel to Convention Center
August 9, 2014
Rated 5 out of 5 by trisha72 My stay was great!
Boston Waterfront Westin offered an excellent platform for our conference. The rooms were comfortable, the staff were responsive and helpful, the food was nice- great Boston Cream Pie!. The restaurant and bar service were excellent. The group sales coordinator for our group went above and beyond in ironing out some reservation issues. All in all, my stay at the Westin was great and I look forward to staying at another Stanwood hotel.
August 4, 2014
Rated 3 out of 5 by Lookingforacleanroom Feces stained bathroom wall
Since increasing my traveling during 2013, I have been less than impressed with the overall quality of my stays at Starwood properties. My last two stays have been nice with the exception of the cleanliness of the rooms. During this last stay the room was clean, cozy and friendly, however the bathroom was disgusting. The wall next to the toilet paper had multitudes of dried feces and urine plastered to the wall ( I am happy to share pictures of this with you). So while your staff has focused on making sure the tiles are clean, the area near and around the toilet has been ignored for quite some time.
Upon sharing this with your staff at checkout, I was asked, “how was your stay and what can I do for you?” sure this is a natural way to ignore the situation but really what I would love to hear is, can you send me the picture so I can share it with the head of housekeeping, or really sorry this should not happen here.
don't ask for 1409
April 27, 2013
Rated 1 out of 5 by mecalderon2238 very noisy
I usually love spg hotels. However some sort of party was happening all night in the presidential suite on the 16th floor. Many complaints were called but no results. My flight was at 0600 having to leave the hotel at 0430, unfortunately I had no sleep. Also, no free business center or lounge for platinum members, why not?
December 11, 2012
Rated 5 out of 5 by tammie a perfect setting
This was a perfect setting for a convention.
August 8, 2014
Rated 3 out of 5 by Twoscoops Placing the needs of a dog over my needs
We stayed for 5 nights this property and we were having a great stay up to yesterday. The staff are so great and helpful in so many ways. Yesterday was a long day and decided to take a nap. I was awaken by the sound of a dog constantly barking. After 15 minutes or more of continuous barking, I had enough of it. I called the service desk and the only response I got from the person was "we are pet friendly" this was repeated to me several times.
The person said there's nothing we can do. This is ridiculous, I am a dog lover, but I am also paying for a quiet room. When I asked to talk to the manager, she said she would send someone to the room the room that had the dog. About 30 mins later I could hear someone talking to the dog's owner. This is pathetic, the dog is still barking.
How can you classify yourself as a five star property? You are placing the comfort of your guests behind the comfort of a dog. if people in the room next door were being disruptive, should I have to put up with it?
Given the response from the service rep, please do not give me the "how sorry to hear your stay was disrupted by a dog."
May 25, 2013
Rated 5 out of 5 by ray7714 Wonderful
I came into Boston to take the bar exam and I was so thankful that they hotel blocked off rooms for students at a discounted rate. It made the stressful bar exam experience that much easier.
August 2, 2014
Rated 1 out of 5 Hotel is OK; Guests Were Awful
I stayed at the hotel Labor Day weekend for a wedding at a nearby hotel. While the room and amenities were standard for a Westin, there was some sort of youth olympics conference that weekend. My wife and i were unable to fall asleep Saturday and Sunday night as people were allowed to roam the halls screaming and yelling. Garbage was strewn amongst the hallways as well and it was impossible to reach hotel attendants during the weekend. Additionally, there was nobody working at the Gold/Platinum member desk when we checked in.
While i am sure this was all the result of choosing to book a conference that got out of control, the experience was miserable.
September 6, 2012
Rated 2 out of 5 by Digby Will not be back
I attend and annual event at the Boston Convention Center that is attached to this hotel. I have been staying here since the hotel was first opened. It used to be one of the best places I have ever stayed but starting in 2012, it has started to go down hill. We arrived prior to check in so we had to check our bags. When our room was ready, my wife went to collect our bags since I was attending my conference. Upon arriving at the desk, a bellman retrieved our bags and promptly dropped them at my wife's feet and walked away. Never offering any further assistance.
I had requested a high floor room, which was noted on my reservation. We were placed on the 6th floor. Is the 6th floor considered a high floor?
And breakfast at the hotel was a disaster. Our waiter totally messed up our order and actually became surly when we asked the he make it right.
Overall this hotel has really gone downhill. Staff is dwindling and at times rude.
We won't be back. Plenty of other places in town.
February 14, 2013
Rated 1 out of 5 by Mildred1 Unsatisfactory cleanliness of bathroom
We stayed on 11-10-2012 in Room #822. The bathroom was not clean, the tub did not release the water, the sink plug did not work and behind the toilet there was black mould. We left the next day as I was really upset at the cleanliness for a king suite. Very disappointing.
November 15, 2012
Rated 5 out of 5 by danpfunk Great facility in a great location
Great hotel with plenty of restaurant and bar options, great gym, nice location in South Boston
August 22, 2014
Rated 2 out of 5 by amoct Finance department incompetent
Beware business travelers:
If you try to use a corporate credit card, the finance department has no idea how to bill the room to that specific card, and then use the employees credit card for ONLY incidentals. We added a night onto one out of two rooms, and the extra charge was put onto not only the incidental card, but it wasn't even the card of the person staying in the room we extended.
Initially the charges for the rooms were also put onto my co-workers card. We explicitly asked them NOT to do this, and provided a corporate card.
Trying to get a hold of someone to resolve this was also a major hassle. Many messages were left and not returned, emails not answered, etc.
June 18, 2013
Rated 5 out of 5 by Droboys Red Sox and Westin
The family and I enjoyed our stay at the Westin while we also enjoyed the Red Sox game. Loved the downtown location where we also took in the Aquarium, the new Public Garden and Quincy Market.
August 18, 2014
Rated 5 out of 5 by Traveler1962 Hotel Stay
The buffet breakfast was very good and the service staff was excellent! We were very pleased with the concierge that was on duty on Friday and Saturday.
However, .when making the reservation, we were not aware of the fact that the facility would be so far from the center of town and that we would have to do a great deal of traveling via subway and/or taxi cabs (costly). However, we were made aware of the shuttle service to Quincy Market that was available on weekend evenings. We found this service helpful and the driver extremely accommodating (Friday night). It would have been helpful to have that shuttle run earlier hours as well as having a shuttle service to the center of Boston. As it was, we needed to make 3 transfers on the T in order to get to Newbury St. On the way home, we took a taxi, which was costly and seemed to take the long way.
December 6, 2011
Rated 4 out of 5 by Cylori Conference Trip - Great Location
Attended a conference here in July and enjoyed the location very much - close to great restaurants. Would recommend the hotel do a renovation of their rooms, however. We stayed on the Preferred Starwood Member Floor and it was nothing to write home about. Room furnishing needed to be replaced (e.g. ripped desk chair) and the bathroom needed an update as well. If the hotel addresses the need for room refurbishing, you could have a great hotel.
August 14, 2014
Rated 4 out of 5 by susanaloca Breakfast before conference
Since this hotel caters to individuals exhibiting and attending conferences, I don't understand why it would take an hour to get a simple breakfast (eggs and toast) or even have an order taken in a timely fashion. Ate breakast four times and did not want the buffet option. Taking the order took between 20 - 30 minutes and it took almost as long to get the food. Arriving at 9 to leave at 9:55 was not happening, so we ended up arriving at 8:45 in order to be able to be at our booth by 10. Hire more staff if they are overloaded for breakfast! Not consistent with the rest of the service in the hotel.
October 12, 2012
Rated 1 out of 5 by houstonspgplat reluctant hotel
Right from check-in, I knew there was going to be a problem. The hotel could not understand SPG status (despite my confirmation letter clearly reflecting my Platinum status). Room upgrade -- we cannot do that (spg.com shows availability). Late checkout -- we cannot do that (have to check with manager). 500 points -- wasn't asked, not sure if I will get them.
Room was good, standard amenities and quality. They did not use the heavenly bed, which was a bit of a negative for me (I was trying to buy one). Bathroom was good, I liked the ultra-bright light-up mirror.
The hotel itself, has a lot of options for f&b -- a couple of bars, a comedy stop & a starbucks. easy access to waterfront and airport.
This place has so much potential, but it is so reluctant to give out any recognition to SPG guests. I have had the best hotel experiences at multiple different Westin's and this was one I will avoid if I am in the area the next time.
August 15, 2014
Rated 1 out of 5 by PN2014 House keeping below standard
When I checked in the room, I noticed there was a bottle water that were half-used left on the desk, the bars of soap were opened and appeared have been used. I also noticed one of the washcloth and one bath towel were not fresh ones, it appeared they have been used. The toilet bowl was clogged up twice in less than 24 hours. When I asked to move to another room, I was told there was no other room available. I was finally moved to another room only because the ‘engineer’ told the manager after he inspected the bathroom. I felt as a customer, my request was not honored initially when I was dissatisfied the room condition which caused a lot of inconvenience and in an unsanitary condition.
August 3, 2014