Rated 1 out of 5 by dxace87 this hotel is petty
Had a conference that paid for WiFi but it could only be used on conference level when the conference sessions were all over the hotel 5 star hotels shouldn't be petty about WiFi also concierge suggested Alfredos pizza they bought me too burned to eat food and refused to credit me my money back
March 15, 2015
Rated 2 out of 5 by Erica123654 So Many Pros& Cons
The room was great in this hotel, I had a treadmil and mini gym in my room! Not sure why they had the treadmil facing a wall with absolutely nothing on it opposed to turning it around and being able to watch tv at the same time. After asking the hotel if they could turn it around, they said no. The location was perfect and the lobby is always packed with tons of people. Cons include the lack of outlets in the room. There were only a few outlets so I was constantly unplugging their lamps to charge my computer and having to leave my phone across the room on the floor to charge it because there were no outlets by the beds. There also wasnt a robe or slippers in the room as the guide said there should have been. This was also the first time at a hotel that after calling the operator or concierge the phone would ring constantly until you could get someone to pick up.
March 13, 2015
Rated 2 out of 5 by Unsatisfied99 Lack of attention to details
My perception is that the hotel is setup to deal with with a large influx of people at once (e.g a convention). With that mindset in place the hotel staff doesnt value individual travellers.
It starts with the staff at the check-in counter who always seem to be in a rush and frequently forget important details (e.g. setting up your room key for parking).
Then there are the small details that just aggravate travellers: the requested newspaper is not outside my door, coffee has not be replenished, room requests not fulfilled, room key doesnt work in the garage ect...
Gold status doesnt seem to matter.
I will no longer stay in this hotel.
April 4, 2012
Rated 1 out of 5 Hotel is OK; Guests Were Awful
I stayed at the hotel Labor Day weekend for a wedding at a nearby hotel. While the room and amenities were standard for a Westin, there was some sort of youth olympics conference that weekend. My wife and i were unable to fall asleep Saturday and Sunday night as people were allowed to roam the halls screaming and yelling. Garbage was strewn amongst the hallways as well and it was impossible to reach hotel attendants during the weekend. Additionally, there was nobody working at the Gold/Platinum member desk when we checked in.
While i am sure this was all the result of choosing to book a conference that got out of control, the experience was miserable.
September 6, 2012
Rated 2 out of 5 by NotHappy Be warned! Your room is NOT guaranteed!
I booked my room in October for a stay in February. I got a cheery email "welcome" confirmation the day before - but upon arrival was told WE DON'T HAVE A ROOM FOR YOU. Rule is, you have to cancel 24 hours in advance, but the hotel can cancel you at anytime. I insisted I was not leaving -- so they gave me a room with a couch. All the fluffy hogwash about "caring about your stay" does not matter if they don't honor their basic commitment to honor your reservation.
March 2, 2012
Rated 2 out of 5 by LizL Missed the mark for a 5-star hotel
This hotel looks impressive but my experience did not reflect a quality establishment. Some examples: my bedside phone does not work. The "express service" calls I made were not answered. We were served stale rolls for our hotel-catered lunch. My room was not cleaned until I called for service. And the cleaning service was poor, with used paper cups not picked up and table surfaces not cleaned. Many of the hotel bathroom sinks didn't have soap. The list goes on. This hotel needs a higher quality standard, especially for the prices it charges.
May 2, 2013
Rated 3 out of 5 by Lookingforacleanroom Feces stained bathroom wall
Since increasing my traveling during 2013, I have been less than impressed with the overall quality of my stays at Starwood properties. My last two stays have been nice with the exception of the cleanliness of the rooms. During this last stay the room was clean, cozy and friendly, however the bathroom was disgusting. The wall next to the toilet paper had multitudes of dried feces and urine plastered to the wall ( I am happy to share pictures of this with you). So while your staff has focused on making sure the tiles are clean, the area near and around the toilet has been ignored for quite some time.
Upon sharing this with your staff at checkout, I was asked, “how was your stay and what can I do for you?” sure this is a natural way to ignore the situation but really what I would love to hear is, can you send me the picture so I can share it with the head of housekeeping, or really sorry this should not happen here.
don't ask for 1409
April 27, 2013
Rated 3 out of 5 by Twoscoops Placing the needs of a dog over my needs
We stayed for 5 nights this property and we were having a great stay up to yesterday. The staff are so great and helpful in so many ways. Yesterday was a long day and decided to take a nap. I was awaken by the sound of a dog constantly barking. After 15 minutes or more of continuous barking, I had enough of it. I called the service desk and the only response I got from the person was "we are pet friendly" this was repeated to me several times.
The person said there's nothing we can do. This is ridiculous, I am a dog lover, but I am also paying for a quiet room. When I asked to talk to the manager, she said she would send someone to the room the room that had the dog. About 30 mins later I could hear someone talking to the dog's owner. This is pathetic, the dog is still barking.
How can you classify yourself as a five star property? You are placing the comfort of your guests behind the comfort of a dog. if people in the room next door were being disruptive, should I have to put up with it?
Given the response from the service rep, please do not give me the "how sorry to hear your stay was disrupted by a dog."
May 25, 2013