Rated 4 out of 5 by MLC1982 Great location - connected to Convention Center
This hotel is easily accessible from highway. Spacious lobby and plenty of comfortable seating. Restaurant conveniently located in corner of lobby. Staff was professional and pleasant. Close to train/subway station. Hallway noise is quite loud, which was the only negative of my stay.
April 27, 2015
Rated 2 out of 5 by Brandi78 Never received call back from management
After staying a week at this Westin Boston location, we found some items to be missing from our room. This is after having problems at check in, as well as having some of the worst cleaning service ever. I contacted the front desk and filed a complaint. Each time, the manager on duty went above and beyond. However, each time I was promised a follow up- this NEVER happened. My information was left multiple times, and upon checking out, I left my business card to be reached. I was promised that housekeeping would be questioned to find out if they items could be located- never heard back. This was such a disappointment. For this, I am very torn about ratings. Up front, there was a wonderful experience, however, there was a complete lack of follow through. In addition, I was promised SPG points to be added to my account. I only see those which I obtained from the actual stay; no bonus points. I have reach out, but have yet to hear back. Later this week I will try to contact the general manager (again).
April 24, 2015
Rated 4 out of 5 by cubcake76 Clean, spacious, inviting staff
The hotel is what you would expect a Westin to be, clean, friendly staff, well maintained. My only concern was the quality of food from room service.
I ordered room service three times during my stay. My first order was for a "425 Burger," buffalo wings, and fries. The burger tasted like it had a fake chargrilled flavoring on it. The bottom bun was damp and soggy while the top bun was fresh and dry. I did not finish all of the burger, however the fries were great.
My second meal was a crab cake and lobster roll, the crab cake had very little flavor, a pinch of salt helped immensely. The lobster roll was just as bland, a little bit of salt helped, the bun was toasted perfectly, though. The side of onion rings were crispy and golden brown. Being that this is Boston, I assumed dishes consisting of crab and lobster would have been better, but I was wrong.
The third meal I ordered was the Char-grilled sirloin medium rare and a side of fries along with a cup of New England clam chowder. The chowder was tasty, the potatoes had density but were still soft, the base was creamy as you would expect, could use some more clams. The steak itself was not very good. While it was cooked to medium well correctly, it was tough and had lots of gristle. It too, had a fake chargrilled taste to it just like the burger did. I did enjoy the sourdough rolls, they were the best part of the meal.
April 11, 2015
Rated 5 out of 5 by Mokeyjo Wonderful
The service was great, everyone was so friendly and helpful. The rooms were nice and so quiet-enjoyable. It is close enough to get to the trolley service and shops and museums. The service for the conference was also very nice. I truly enjoyed my stay. Thank you.
March 30, 2015
Rated 5 out of 5 by Brian331 Excellent!
My first stay here. Will definitely be back.
March 29, 2015
Rated 1 out of 5 by dxace87 this hotel is petty
Had a conference that paid for WiFi but it could only be used on conference level when the conference sessions were all over the hotel 5 star hotels shouldn't be petty about WiFi also concierge suggested Alfredos pizza they bought me too burned to eat food and refused to credit me my money back
March 15, 2015
Rated 2 out of 5 by Erica123654 So Many Pros& Cons
The room was great in this hotel, I had a treadmil and mini gym in my room! Not sure why they had the treadmil facing a wall with absolutely nothing on it opposed to turning it around and being able to watch tv at the same time. After asking the hotel if they could turn it around, they said no. The location was perfect and the lobby is always packed with tons of people. Cons include the lack of outlets in the room. There were only a few outlets so I was constantly unplugging their lamps to charge my computer and having to leave my phone across the room on the floor to charge it because there were no outlets by the beds. There also wasnt a robe or slippers in the room as the guide said there should have been. This was also the first time at a hotel that after calling the operator or concierge the phone would ring constantly until you could get someone to pick up.
March 13, 2015
Rated 5 out of 5 by CJA777 Staff was wonderful.
Every staff member that I encountered was polite and helpful. It seemed they loved their job and that showed immensely.
February 26, 2015