Rated 2 out of 5 by mcgrail02864 Great staff/Location - Poor room quality.
The staff was great and love the location/view, however the room quality was not what I would expect at the Westin. The office chair was torn up and there was a small rip in the sheet. Worst of all there was no electrical outlet on the night stand or near the bed. I only had a shorter cord so this made sleeping with my CPAP nearly impossible, and ended up on the chair. Expected more.
December 8, 2014
Rated 2 out of 5 by NotHappy Be warned! Your room is NOT guaranteed!
I booked my room in October for a stay in February. I got a cheery email "welcome" confirmation the day before - but upon arrival was told WE DON'T HAVE A ROOM FOR YOU. Rule is, you have to cancel 24 hours in advance, but the hotel can cancel you at anytime. I insisted I was not leaving -- so they gave me a room with a couch. All the fluffy hogwash about "caring about your stay" does not matter if they don't honor their basic commitment to honor your reservation.
March 2, 2012
Rated 2 out of 5 by LizL Missed the mark for a 5-star hotel
This hotel looks impressive but my experience did not reflect a quality establishment. Some examples: my bedside phone does not work. The "express service" calls I made were not answered. We were served stale rolls for our hotel-catered lunch. My room was not cleaned until I called for service. And the cleaning service was poor, with used paper cups not picked up and table surfaces not cleaned. Many of the hotel bathroom sinks didn't have soap. The list goes on. This hotel needs a higher quality standard, especially for the prices it charges.
May 2, 2013
Rated 2 out of 5 by Unsatisfied99 Lack of attention to details
My perception is that the hotel is setup to deal with with a large influx of people at once (e.g a convention). With that mindset in place the hotel staff doesnt value individual travellers.
It starts with the staff at the check-in counter who always seem to be in a rush and frequently forget important details (e.g. setting up your room key for parking).
Then there are the small details that just aggravate travellers: the requested newspaper is not outside my door, coffee has not be replenished, room requests not fulfilled, room key doesnt work in the garage ect...
Gold status doesnt seem to matter.
I will no longer stay in this hotel.
April 4, 2012
Rated 3 out of 5 by Lookingforacleanroom Feces stained bathroom wall
Since increasing my traveling during 2013, I have been less than impressed with the overall quality of my stays at Starwood properties. My last two stays have been nice with the exception of the cleanliness of the rooms. During this last stay the room was clean, cozy and friendly, however the bathroom was disgusting. The wall next to the toilet paper had multitudes of dried feces and urine plastered to the wall ( I am happy to share pictures of this with you). So while your staff has focused on making sure the tiles are clean, the area near and around the toilet has been ignored for quite some time.
Upon sharing this with your staff at checkout, I was asked, “how was your stay and what can I do for you?” sure this is a natural way to ignore the situation but really what I would love to hear is, can you send me the picture so I can share it with the head of housekeeping, or really sorry this should not happen here.
don't ask for 1409
April 27, 2013
Rated 1 out of 5 by NormanM Need to request pillow case change for this hotel to be good!
Everything about this hotel is great -- except the housekeeping did NOT change the pillowcases on my bed even though I requested clean linen after the first day. While I don't think this NBC expose about hotels was shot at this hotel, as far as I'm concerned, it could have been: http://goo.gl/I6Wvhp
This was a shame as I really loved everything else about this hotel -- but the fear I was sleeping on someone else's pillow!
November 25, 2014
Rated 3 out of 5 by Twoscoops Placing the needs of a dog over my needs
We stayed for 5 nights this property and we were having a great stay up to yesterday. The staff are so great and helpful in so many ways. Yesterday was a long day and decided to take a nap. I was awaken by the sound of a dog constantly barking. After 15 minutes or more of continuous barking, I had enough of it. I called the service desk and the only response I got from the person was "we are pet friendly" this was repeated to me several times.
The person said there's nothing we can do. This is ridiculous, I am a dog lover, but I am also paying for a quiet room. When I asked to talk to the manager, she said she would send someone to the room the room that had the dog. About 30 mins later I could hear someone talking to the dog's owner. This is pathetic, the dog is still barking.
How can you classify yourself as a five star property? You are placing the comfort of your guests behind the comfort of a dog. if people in the room next door were being disruptive, should I have to put up with it?
Given the response from the service rep, please do not give me the "how sorry to hear your stay was disrupted by a dog."
May 25, 2013
Rated 5 out of 5 by Coco2009 Fundraising
I attended a fundraiser and decided I would stay overnight instead of traveling home the same night. I ordered a snack from room service and had a great cup of chowder. The fundraiser was very well planned and executed. I had a great night's sleep before returning home the next day. Breakfast arrived right on time and was cooked very well.
November 24, 2014