Rated 5 out of 5 by Murray123 Excellent Staff, very accomodating!
The staff welcomed us with smiles amd willingness to help in any way. They ade us feel comfortable, welcome and provided any needs very efficiantly.
July 10, 2014
Rated 5 out of 5 by pasadenapat Almost perfect
This was a same day, short notice reservation to be close to the airport and avoid Hurricane Arthur issues since we were staying on the Cape. The front desk, bell & room service staff were exceptional. Not necessarily the housekeeping attention to detail. There were no condiments for the in room coffee maker and it was already full of water, not sure for how long, so leery of using it without a thorough cleaning. Hallway noise was significant enough to hear all conversations. Would still recommend the hotel as a great location and overall very good rating.
July 6, 2014
Rated 4 out of 5 by Rach1023 Great for a Convention
I stayed here for the National Employment Lawyers Association Annual Convention and it really was a great facility for us. The hotel has a lot of different meeting spaces so we had plenty of room. The food and drinks were great. Wait staff was very attentive. We really didn't run in to any problems at all. As far as our personal experience, that was great too. Our room was comfortable and always clean. The room service was quick and the food good. The only reason I checked "unsatisfactory" for SPG recognition is because it was never mentioned so I don't know if we are supposed to be treated differently because of it or now. Overall, good stay!
June 30, 2014
Rated 3 out of 5 by RHK2014 It Is Next to a Convention Center
Be prepared for Convention Center traffic/attendees. This is not a romantic getaway hotel. Great location if you are attending a trade show or event at the convention center located adjacent to the hotel.
July 9, 2014
Rated 5 out of 5 by Ottawa2014 Staff was very helpful
Every time we had a questions or required assistance the concierge and desk staff were very helpful. There was one occasion that took time to resolve an issue but in the end the manager was able to comply.
July 9, 2014
Rated 5 out of 5 by boatbuilder Had a good time!
My family (with two toddlers, 1 and 3) and stayed for a night in a two double-bed room. The hotel is new and spacious, and we thoroughly enjoyed our stay.
Customer service was excellent: The staffs were very friendly in general, and they gave us a new room with a much better view than what we had originally reserved, when we told them we're traveling with little children and that we'd like to get a view of the airport.
The bedding/pillows were superb quality compared to the other hotels we've stayed in the past with similar rating. Both my spouse and I had a very good quality sleep.
July 2, 2014
Rated 5 out of 5 by Canada2014 Great hotel for family
Excellent hotel! Walking distance from downtown Boston. In spite of all the people at the hotel, it was very quiet in our room and very clean. The bed was very comfortable and the service was excellent!!! Would not hesitate to recommend it.
July 7, 2014
Rated 5 out of 5 by Deby54 Excellent Staff
Everyone I came in contact with was VERY friendly and helpful. They stepped it up a notch. Especially the Bellhops and the guys out front. From the second we got out of the car until we got back in we were 100% thrilled with our experience. I'll be back!!! :)
July 7, 2014