The Westin Boston Waterfront

  • 425 Summer Street
  • Boston,
  • Massachusetts
  • 02210
  • Estados Unidos
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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room and/or check in.

Rated 4.1 out of 5 by 527 reviewers.
Rated 5 out of 5 by This hotel is awesome! Great location for a convention. Close to the airport and Boston Harbor. Plenty of amenities and rich tradition of service. June 29, 2014
Rated 5 out of 5 by Great Weekend Stay Came to the Westin for a weekend getaway in Boston. Check-in was smooth and we were in our room quickly. We enjoyed the pool and hot tub after we came in from our afternoon activities. Plenty of choices for dinner within walking distance and the bed was super comfortable. Love the late Sunday checkout which let us swim again before we left. Great escape weekend at the end of winter! March 10, 2014
Rated 5 out of 5 by Beautiful hotel The hotel suited our needs perfectly. Clean, comfortable room, staff very attentive, easy access to public transportation. Nice big lobby area. June 27, 2014
Rated 3 out of 5 by Great location, Outrageous Parking Prices The Westin is conveniently located and is clean and well appointed. Unusually for a hotel of this size, I didn't get upgraded and there isn't a lounge which I found strange. Most problematic was the parking cost which was astronomical. And the difference between self-park and valet was negligible. They really need to sort out the parking price before I'd even consider visiting the hotel again. September 9, 2013
Rated 5 out of 5 by Love Westins Our stay was nearly perfect in every way. Only thing missing was a comfortable, non-desk, chair in the room. There was an ottoman and a desk chair but no other option to relax in other than the bed. This hotel is easy to get on to the Silver Line and then from there all over Boston. Taxis serve as another backup, but definitely no need for car here except to arrive & depart. March 24, 2014
Rated 5 out of 5 by Great hotel and location We recently were in Boston for a convention and really enjoyed our stay. The hotel staff from the front desk to the housekeepers was outstanding. the Concierge staff really went out of their way to make sure we had dinner reservations and a city tour. Great customer service! When we checked in we asked about a room with a harbor view and OMG you should have seen our view. Be sure to ask.... July 2, 2012
Rated 2 out of 5 by desk personnel make mistakes with credit card charges The hotel personnel were nice. However there were no toiletries in the room. My husband paid for my night with his star points and today I see that the hotel decided to charge the room to my credit card without my authorization. This is not acceptable for a hotel of this calibre. As well, unlike other hotels we have stayed at there were no slippers so walking barefooted is the only option. April 10, 2012
Rated 5 out of 5 by Modern well-appointed hotel in Boston The Westin Boston Waterfront is a modern, well-appointed hotel connected to the convention center by a sky bridge. The City Bar's great atmosphere makes it the place to meet for drinks after a long day. Another choice is the Birch Bar in the lobby. Keeps you in the middle of all the action in the hotel. Work out each day in a state-of-the-art fitness center before starting your busy day. November 9, 2013
Rated 3 out of 5 by Unimpressed I chose the Westin over my usual spot in Boston because they hosted the conference I was attending. When I arrived for the conference registration, the lobby was packed, so I waited until after 4pm to check in. I was told there were no rooms ready, but they'd call my cell when one was available. I finally couldn't wait any longer and went back to the desk about 7pm, when I was told my room was ready and they weren't sure why no one had called me - my cell phone number on file was correct. I ordered room service for dinner one night - way more expensive than the competitor I usually stay with. Also, the main course was way over-salted. After my room was cleaned the next morning, there was no floor mat in the bathroom. I put one of the towels on the floor, but it felt tacky to have to do that. Overall, UNIMPRESSED compared to local competitors and less than I expected based on the look and price. May 7, 2012
Rated 4 out of 5 by Excellent staff, wonderful food This stay was for corporate business for one night. It was such a great experience, I extended my stay personally at this Westin for AT LEAST two reasons! The staff and the food....not to mention a great location and a beautiful view! Thanks so much:) June 8, 2014
Rated 5 out of 5 by great facility Location is perfect for just about any activity. Really nice hotel! July 1, 2014
Rated 5 out of 5 by Excellent employee Just want you to know you have a valuable employee named Amber. She was genuinely friendly and helpful when she served us in the lobby bar. The following morning, there she was again seating us for breakfast. She remembered us and was very welcoming. We don't encounter genuine customer service very often anymore, but Amber is excellent and I hope you will recognize her for her service. June 24, 2012
Rated 5 out of 5 by Memorable Experience It is a great hotel, outshoot other Westin. Staffs are helpful and attentive. They allowed us early check in and late chect out and splitting bills. The only "4" I gave for staff was because one day we run of shampoo as the housekeeping did not provide shampoo the day before and we (two adults) have to use leftovers in the morning. However, when we called, it was delivered immediately. November 5, 2012
Rated 2 out of 5 by Not great sub-par for a Westin, staff was uninterested in helping and generally distracted, I hope to not stay here again. June 27, 2014
Rated 2 out of 5 by I didn't reserve a pull out bed! I was thrilled to be staying at the hotel which was attached to the convention center which was the reason for me staying over night. The check in went well enough but when I got up to my room and opened the door...WHAT?!...there was a pull out bed made up, cushions to the side, like my cousins were sleeping over! NO OTHER BED! I reserved a KING no less! My wife was coming to join me the following night so this would not do. When I called the front desk, I was offered a $50 per night discount which was not horrible but the pull out was! There was no way I could sleep on that. I was then offered 2000 points which would not help as I do not travel all that often. Ultimately, they gave me a room with twin beds. Not great but better than nothing. Ideally, they would have admitted the mistake and got me into a KING or the double with the same discount of $50 a night, a valet voucher or something to that affect. February 3, 2014
Rated 4 out of 5 by AARP Life@50+ Hotel stay was excellent. On Sunday, was almost scammed by doorman putting me in a SUV for ride to Logan. Asked before we left if the fare was the same as a taxi, driver said it was close. Paid $19.00 for 2 from Logan to Westin on Wednesday. Got to airport and the fair was $35.00!!!! Shame on you Westin for allow this!!! May 12, 2014
Rated 4 out of 5 by It was nice I have to say I had a horrible experience at a Starwood Hotel two weeks before & this was a much better experience. My one critique is that I have a hard time with paying to park your car......They charge you over $200.00 a night and then nail you for another $35.00 per day to park your car.That is OUTLANDISH.... Your paying to stay there,,,,Parking should be FREEEEEE. SHAME on them. September 27, 2012
Rated 3 out of 5 by Needs improvement The room was only so-so for the quality I expect. Very thin walls, and a huge gap under the door to the hallway, so not very quiet. Also the staff nearly sent me in the opposite direction for a restaurant where I was meeting a group, and they could not properly direct me to a function in their own hotel where my group was meeting. They were very pleasant, just not very well informed. July 20, 2012
Rated 5 out of 5 by Great Stay Held our Annual Convention June 25-28, 2014. Would highly recommend. June 30, 2014
Rated 5 out of 5 by Great Facility This hotel is an excellent choice if you are visiting Boston. It features very comfortable rooms, great amenities and is very conveniently located. June 23, 2014
Rated 4 out of 5 by This hotel was great value Loved the beds, so heavenly. Best night sleep in months. Hotel is beautiful and facility is top notch including the Starbucks and Irish pub. Location is not ideal unless you are attending a convention as It is a long walk to everywhere but subway is close by but even that requires a few transfers to most places. Easy self park setup was also nice. (at a discounted fee to the valet) August 8, 2012
Rated 4 out of 5 by Help when needed Wish I had the person's name that helped me out on changing a prepaid rate reservation. I was stranded night of booking and she changed to ffollowing day with early check-in. I was out a few hours later and really didn't need the room. But she made it possible to get the stay credit on what would have otherwise been a totally wasted $250. So thanks for helping in a moment of need. October 31, 2012
Rated 4 out of 5 by Best Convention Center Hotel You can't beat the location and the proximity to great restaurants along the harbor made eating out an easy task. June 24, 2014
Rated 3 out of 5 by Not quite what I expected. Beds were too soft and even with adjusting temp. in the room it was too warm, making for an uncomfortable nights sleep. Also, to be charged for WiFi when most places offer it free... including the BCEC which you are connected too, not what I anticipated. June 2, 2014
Rated 4 out of 5 by Quick stop in Boston We have stayed numerous times in Boston in different locations & hotels. We found this hotel to fit our needs during this visit with another couple. The location is great for having access to other parts of the town away from the Fanuil Hall location but near to the wonderful parks, restaurants & across from the Convention Center. Also, it has ease of access to the airport. September 10, 2012
Rated 4 out of 5 by Being green I opted to try to be green on this trip by putting out my hang tag indicating no cleaning services. I was quite surpised when the card was slipped under my door with a another card indicating that the program was not available. I was ok with this until I discovered 3 ther of my collegues did the same thing and were treated to the $5.00 Starbucks cards. Please be consistent! September 27, 2012
Rated 3 out of 5 by Westin... less than expected I am not a frequent hotel goer, however I have stayed in a Westin previously and do not remember it being this average. My colleague stayed at another hotel, which was less expensive (in many aspects) and had better amenities. I will rethink staying in a Westin in the future. Additionally, my cable died multiple times again not something I expect when staying in a Westin. October 1, 2013
Rated 4 out of 5 by Highly recomend this hotel The hotel was a wonderful place to stay. June 29, 2014
Rated 3 out of 5 by A Little Disappointed.... Even though I had asked for a king bed, I ended up with 2 double beds. Who sleeps in a double bed? The room absolutely has enough room for queen size beds. I also stayed for 2 nights and on the second night after working a 12 hour day, I came back to the room to find that my room key would not work. Not that this is the end of the world but I do expect better from Westin. August 30, 2013
Rated 5 out of 5 by Good service for a conference hotel For a busy conference weekend, all front desk staff were very helpful. They were very nice and accommodating. Any time I had a problem or issue, it was rectified and followed up with immediately. I expect this kind of service with a resort or smaller hotel but was pleasantly surprised. Irish pub was good too and had other food options within a 3 block radius. February 24, 2014
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