Rated 5 out of 5 by Shez232323 Most comfortable Bed
Number one costumer service. I love the clean and white sheets. Spotless bathroom.
Thank you so much!
November 3, 2014
Rated 5 out of 5 by Emma01 Ecellent Service
If I had to give one reason for staying here, it's the staff. Friendly, professional--a pleasure to talk to--and they really do want you to enjoy your stay. Whether it's checking you in, helping with a restaurant or just noticing you might need help with a piece of luggage or directions or some other problem, the staff are great. You don't even have to ask. They notice--and they respond. They are really, really nice. The hotel itself is lovely, the room was comfortable, spotlessly clean and, considering the location, surprisingly quiet. I'm used to city noise, so used to it that it took a full day before I realized that funny 'non-noise' I heard in my room was 'quiet.' It was very easy to relax! Thank you! It was a very nice stay.
October 20, 2014
Rated 2 out of 5 by JDL2 A 3 dressed up as a 9
On arrival, our room had an empty cardboard box behind the seating area (from a previous guest or perhaps hotel maintenance) plus a used face cloth (to remove make-up) was hanging over the shower curtain railing. At check-in we were shocked to find a $75 fee for our dog. We have travelled with our dog all over the pacific northwest and never paid more than $35/night. We were told a dog bed would be brought to our room - it wasn't until we requested it a second time. Also, there is no free wifi. You are charged a nightly rate. Who charges for WiFi anymore??
We will not be back to the Bellevue property.
August 27, 2013
Rated 2 out of 5 by Bellevue Oct 17-19 visit
Welcome was well received and the spg counter was very helpful.
-the room was very pleasant but the ameneties were not all there.
-Robe missing second one and it was torn.
-door broke down and we had to call the maintenance person.
-tv - when we pulled the TV out the power died.. cable needed to be tightened.
-overall not a good experience.
October 20, 2014
Rated 3 out of 5 by ASam Construction site generates annoying noise starting at 7am
You should be reminded about the Lincoln Square Expansion Project until June 30, 2016. The noise starts at 7am on weekdays. As a SPG platinum member, I wondered why they didn't assign me a room away from the site. A warm greeting and expression of sorry might make it better but they are all missed. I will come back to Bellevue one week later but I just cancelled my booking. This time they really upset me.
Anyway, the room is clean and comfortable. Facilities are good. The breakfast here attracts me every time. I told my friend about my bad experience. He contacted hotel to arrange a room away from the noise and they did. So you can try before you arrive.
July 26, 2014
Rated 2 out of 5 by Wanis NOT CLEAN
We ALWAYS stay at the Bellevue Westin when we come to the area - we love the beds, the location, the customer service and the amazing scent when you walk in.
This time, however, the rooms were NOT CLEAN! There was hair in the tub, dust on the desk area, and stains on the walls and floor.
When I showed the FD person the photos of the walls and stains upon check out, he just said "oh, I'll tell housekeeping!" Certainly not what I expected - or..come to think, that is what I should have expected as the service was not the same either, no one seemed ot care about the guests. Disappointing!!!!
I did not ask for a free room, nor was I expecting it, but for $360+ a night the rooms should be immaculate and stain/spot free and no hair in the tub.
Clean up your hotel, Bellevue Westin - this is unacceptable.
June 18, 2014
Rated 2 out of 5 by KDF321 Snowflake Lane
Booked a room on December 22nd, 2013. I told Jeff that I would like a room overlooking the Snowflake Lane. He said that wouldn't be a problem. I wanted to surprise my girlfriend with an overnight stay, see the Snowflake Lane and get in some last minute shopping. I was surprised by the 25 dollar fee just to park our car overnight. I later went back and checked the website and read that they did charge for this. Sorry I didn't see it earlier, it would have made a difference during the price comparisons for considering lodging in the area.
Got into the room and surprise... What a great view of the.... roof top...Nothing but rooftop..period! Then noticed no shampoo or soap in the bathroom. Really? No problem, we survived. It just added to the disappointment. Check out time was 1200 PM. On check in, I asked for a late check out time and was told that wasn't a problem. Jeff said, "How about 2 PM". I said great. However, after check in and in the room, I noticed on my paperwork the 12 PM checkout time, ok, whatever, no problem. At approx 10 AM, house cleaning opened the door and walked in... without a knock or an announcement... Really?!!
On check out I asked about the shampoo and soap. Checkout said, Oh, yea, you should of had that.... will there be anything else.?, in a standardized 'whatever' tone. No sorry or any emotion... Not that I expected any, but still, just another jab. Checking my bill later, I see that on top of the room charge, there is an occupancy charge. I guess it's one price to rent the room, but if you actually use it, there's another charge if you occupy it. I see that everything was an extra charge. Shop your stay closer and you may not choose the Westin.
December 25, 2013
Rated 5 out of 5 by tobi1 Customer Service
Westin Bellevue provided professional and excellent customer service. My husband and I will definitely be staying here again in the future.
October 15, 2014