Rated 4 out of 5 by Cheryl456 Nice Stay
Very nice hotel. The rooms are a good size and the bed was comfortable, Pillow top was worn but still comfortable. Since we didn't get up past the 7th floor, no view and didn't eat there. They do charge for parking and wifi. Loved being in the city, so you can walk to so many things. The staff was wonderful. Would stay here again. Maybe there could be incentives if you stay longer. Free or reduced parking or free wifi.
September 11, 2014
Rated 3 out of 5 by ASam Construction site generates annoying noise starting at 7am
You should be reminded about the Lincoln Square Expansion Project until June 30, 2016. The noise starts at 7am on weekdays. As a SPG platinum member, I wondered why they didn't assign me a room away from the site. A warm greeting and expression of sorry might make it better but they are all missed. I will come back to Bellevue one week later but I just cancelled my booking. This time they really upset me.
Anyway, the room is clean and comfortable. Facilities are good. The breakfast here attracts me every time. I told my friend about my bad experience. He contacted hotel to arrange a room away from the noise and they did. So you can try before you arrive.
July 26, 2014
Rated 5 out of 5 by Elizabeth00 This hotel has excellent staff
Checked in yesterday and Michael Dove at the front desk was EXCELLENT. The property is really well run.
September 3, 2014
Rated 5 out of 5 by John3050 Smile
Everyone had a smile on. From the doorman to the bartender . Great place to stay.
September 3, 2014
Rated 3 out of 5 by weddingguest82 good features, mixed service
This was a beautiful hotel, great features, clean, comfortable, etc. But our service experience was very mixed. Some employees were lovely (cleaning staff). Others were less than responsive. We stayed for a wedding and the bride was charged to have welcome bags delivered (ludicrous!) and even so, we didn't receive the right bags. And when we left a baby monitor charger in the room, staff wouldn't even take the time to check for us, despite having paid over $1200 for 2 rooms over 3 days. WE had to buy a new one. Some staff certainly needs a customer service refresher.
August 22, 2014
Rated 5 out of 5 by Rays0829 Great staff and service
Impressed with front desk leader, Ms Jodi Croce's attentiveness and great service. She was very helpful and make us feel special.
August 29, 2014
Rated 2 out of 5 by JDL2 A 3 dressed up as a 9
On arrival, our room had an empty cardboard box behind the seating area (from a previous guest or perhaps hotel maintenance) plus a used face cloth (to remove make-up) was hanging over the shower curtain railing. At check-in we were shocked to find a $75 fee for our dog. We have travelled with our dog all over the pacific northwest and never paid more than $35/night. We were told a dog bed would be brought to our room - it wasn't until we requested it a second time. Also, there is no free wifi. You are charged a nightly rate. Who charges for WiFi anymore??
We will not be back to the Bellevue property.
August 27, 2013
Rated 5 out of 5 by Holly68 Favorite Bellevue hotel!
Best hotel for location, comfort, dining and shopping!
August 27, 2014