Rated 5 out of 5 by Dave1974 You spoiled us again Westin, thank you.
Westin always knows how to add the special touches to their locations. The Bellevue Westin made for a wonderful weekend away. Beautiful rooms, several outstanding restaurants within a block, movie theater, arcade, night clubs at attached local property. Then to top it off shopping at one of the finest malls directly across the street. Thank you for a great birthday weekend.
October 21, 2013
Rated 4 out of 5 by Wolverine48 Noisy
Excellent property, great location,and the service is exceptional. the guest rooms are noisy. If you ever wondered how your neighbors on either side, across the hall or above you enjoy their weekend, you will here. You'll get to relive your college post party days as loud guests open and slam doors gratuitously. Interesting conversations from couples, and the constant flushing is like having your own private waterfall. I spend over 50 nights a year in hotels for work. This was one of the noisiest stays.
January 20, 2014
Rated 5 out of 5 by KenM Awesome service, Awesome rooms.
We've been coming to the Bellevue Westin for a couple years now whenever we want a little mini-vacation from our home and some alone time to reconnect. Or if we plan an evening out in downtown Bellevue and don't want to have to worry about driving or alcohol consumption (we live just a few miles North in Kirkland).
Our favorite rooms are the Grand Deluxe rooms facing the Bellevue Art Museum. They have a seperate jetted tub for two and a large walk in two person shower, and a private balcony. If you can, ask for an upgrade to one of these fabulous rooms!
We just booked our next three nights there (for upcoming holiday party events - one each weekend) with starpoints. We're SPG Gold members, and called the front desk to see if we could get upgraded to our favorite room type. Tim took care of us right away.
We love the Westin brand,
-Ken & Cindy
December 2, 2011
Rated 4 out of 5 by Sue65 This hotel's room size
I have stayed at this hotel four times now. The room I had this trip was extremely small with the bathroom door constantly shutting on me as I tried to get ready. I hope my next stay is better.
January 25, 2014
Rated 5 out of 5 by CBass We Love it here!!!
Have NEVER been disappointed at this hotel. Highly recommend to everyone!
January 26, 2014
Rated 2 out of 5 by KDF321 Snowflake Lane
Booked a room on December 22nd, 2013. I told Jeff that I would like a room overlooking the Snowflake Lane. He said that wouldn't be a problem. I wanted to surprise my girlfriend with an overnight stay, see the Snowflake Lane and get in some last minute shopping. I was surprised by the 25 dollar fee just to park our car overnight. I later went back and checked the website and read that they did charge for this. Sorry I didn't see it earlier, it would have made a difference during the price comparisons for considering lodging in the area.
Got into the room and surprise... What a great view of the.... roof top...Nothing but rooftop..period! Then noticed no shampoo or soap in the bathroom. Really? No problem, we survived. It just added to the disappointment. Check out time was 1200 PM. On check in, I asked for a late check out time and was told that wasn't a problem. Jeff said, "How about 2 PM". I said great. However, after check in and in the room, I noticed on my paperwork the 12 PM checkout time, ok, whatever, no problem. At approx 10 AM, house cleaning opened the door and walked in... without a knock or an announcement... Really?!!
On check out I asked about the shampoo and soap. Checkout said, Oh, yea, you should of had that.... will there be anything else.?, in a standardized 'whatever' tone. No sorry or any emotion... Not that I expected any, but still, just another jab. Checking my bill later, I see that on top of the room charge, there is an occupancy charge. I guess it's one price to rent the room, but if you actually use it, there's another charge if you occupy it. I see that everything was an extra charge. Shop your stay closer and you may not choose the Westin.
December 25, 2013
Rated 3 out of 5 by georgia1 good location - food and cleaniness?
do not know if there was another restaraunt in hotel as they were none ouside that served a choice of foods for beakfast as the one we went to inside ONLY offered buffet style where most food was lukewarm at best and service was lacking. maid service left alot to be desired. arriving at the room in the bathroom i noticed a washcloth on the side of the tub with a used piece of soap with a long black hair on the soap. also 2 shower rings were unhooked during the 3 days, which i hooked up when we left. hallways were dirty. not what i expect from a 4.5 hotel. front service area very good including doormen and vallet.
July 3, 2013
Rated 5 out of 5 by Vubo Family Getaway from Vancouver BC
This is our second year staying at the Westin Bellevue with our 3 children for a couple of nights between Christmas and New years day to get away and spend some family time and both visits have been fun for everyone, We have 3 year old twins and a 7 year old and get 2 adjoining rooms which is perfect for us. The staff are exceptionally friendly and accommodating and the breakfast buffet in the lounge is delicious.
There is always a parade every night outside the hotel at 7 pm at this time of year and access to the mall and restaurants is extremely easy.
This hotel is a 4 diamond for a reason!
Keep up the good work!
January 10, 2012
Rated 5 out of 5 by GirlsNightOut The staff at this hotel is over the top!
My 12 year old daughter had a "Girls Night Out" sleepover with a few friends. The pool is fantastic, not crowded and it's an easy walk to Cheesecake Factory (used the shopping package $100 gift card for dinner). The concierge had a surprise for the girls in the room when we arrived and they loved everything.
June 19, 2012
Rated 4 out of 5 by Bellvueweekend Improved Lounge
The new improved lounge works well for breakfast great ambiance with fireplace. Happy hour menu serves large portions of specials but could have more wine selections only had 2 red and white as the Westin advertises many 90 point wines. The view from the room (19th floor) is expansive and gives you a good idea of the surrounding land and water.
January 20, 2014
Rated 5 out of 5 by PinkCoat Fabulous experience!!
Everything was terrific and it is such a beautiful hotel!! Would absolutely stay there again
March 13, 2012
Rated 3 out of 5 by Skoda Great Location
My husband and I have stayed at this hotel numerous times. We actually stayed here for our wedding night three years ago. We love staying with their shopping package and availing ourselves of the Bellevue Collection that surrounds the hotel.
The staff is always polite and courteous, and promptly responds to any requests. Generally we stay in the rooms that face south, and the view is stunning. This particular stay we were in a north facing room and the view, while still pretty, was not as impressive.
I was a little disappointed with this stay as our room seemed to be falling apart. The wallpaper was literally peeling off of the walls, one of the window privacy shades was broken and couldn't be drawn down the entire way, our bathroom sink had problems draining and our linens were (very) dirty upon our arrival. The linens were remedied quickly and extremely professionally by the housekeeping manager and her staff after we called service express. The housekeeping manager was very gracious and extended us a voucher for breakfast at the Cypress Lounge the next morning.
This was the first time we chose to dine with the Cypress Lounge, and we were not very impressed. The breakfast is a buffet option only, and while the food is wonderful and the variety was impressive, the service was very confusing. We sat down and waited a few minutes, confused as to whether we were supposed to simply start out at the buffet ourselves or whether we were supposed to wait to be served coffee/beverages. I eventually went and found a server and asked them what we were supposed to do and they came with beverage service shortly after. After eating the same scenario of confusion occurred with settling out our tab. We didn't know whether we were supposed to just leave (as we had already presented our voucher with the beverage service), or whether we still needed to sign a bill. I was tired of hunting down servers so my husband took care of that. We were supposed to sign a bill, and so we did. I was surprised that we needed to take so much initiative to find direction on how to dine in their breakfast lounge when there were very few guests in the lounge and it seemed there were plenty of servers there. We probably would choose not to dine there again.
Generally this hotel is neat, clean and professional and I would give them 4 -5 stars, however this visit seemed to show a different hotel that would earn a three star report from me. The hotel appeared to be falling into disrepair and lackadaisical service, missing the Westin attention to detail that we have always enjoyed and embraced. Hopefully this was an off weekend for the hotel, and the plumbing and wall paper repairs are scheduled to start monday morning.
September 8, 2013
Rated 5 out of 5 by MillionBucks Excellent customer service.
The staff here are incredibly friendly, and are more than willing to help you out if you have a problem or an issue with anything.
I would recommend this to anyone who needs a place to stay in the area.
January 20, 2014
Rated 2 out of 5 by Nohoval Disappointing Wifi policy, expensive breakfast
There was an issue with my reservation which was dealt with promptly and efficiently by the staff, so kudos for that. As a business traveller I thought restricting free Wifi to the lobby was disappointing. I would have expected breakfast to be included at the room rate being charged. It was not, and I thought the breakfast in the hotel restaurant was expensive. Beds were really comfortable and the staff were very helpful.
November 20, 2013
Rated 4 out of 5 by buffbc Great for getaways
My wife and I stay at this Westin fairly regularly and have never been disappointed. We use their shopping specials to enjoy a weekend away and the hotel is in the perfect location. The staff is wonderful and extremely helpful - about half the times we have stayed they have upgraded our room for no charge. Also we had noise issues because of a wedding once and ended up not only with a manager who tried to salvage our weekend, but gave us another stay with no charge.
The pool is quite large and well maintained and open until 11pm which is a nice bonus. Self parking is very easy and close to the elevator, but if you want valet, the parking staff are very friendly and have always taken care of us very well.
January 18, 2012
Rated 2 out of 5 by Patrick6667 Great Location
Expensive for a downtown hotel with no evening dining. Lobby breakfast food and selection was poor. The business center was out of order for two days.
I had to change my reservation and the hotel after 3 attempts still did not have it correct at the time of check-in. Still having trouble getting a receipt for the stay for both rooms.
November 25, 2013
Rated 1 out of 5 by Corey Won't be returning
I booked a night stay directly from the hotel website and then learned the hotel also offered a package (for more $) that included a gift card to the mall across the street. I called to request the higher priced package and was transfered to a call center where I was flatly denied. I then emailed the hotel directly, expecting a response to my email or at least someone to speak with me at check in. NOTHING. I have to assume that management doesn't read customer emails or simply didn't care. I'm done with Westin Hotels.
November 23, 2011
Rated 5 out of 5 by Rakkasan31 Amazing Stay
I arrived late in the evening expecting the hotel to be at a minimal staff. Upon arrival with other parties returning from their night out or checking in there were plenty of valet, bellmen and front desk agents to where I never waited for service. My baggage was delivered to my room before I was even done checking in. The room had a spectacular view of Seattle was spacious and comfortable. Although you stay at a Westin for the luxury and treatment, I felt right at home.
October 15, 2013
Rated 5 out of 5 by Holly7 Wedding Anniversary
The view from the corner suite was amazing (downtown Seattle/Lake Washington). The bathroom even has that view. The staff was all very friendly and helpful. Since it was our anniversary, they sent a complementary bottle of champagne with strawberries and chocolate for dipping.
The only downside was the food for room service was awful. We had 3 meals in the room and the food was room temp, bland and not very high quality. Maybe others would like it but, I am a "foodie". It does taste better than processed food (which is inedible to me) so, if you enjoy frozen dinners and boxed pasta meals then, you might find the food here tasty. Unfortunatly, like all room service, it is pricey for what it is and they tack on 22% service charge and $3 for delivery.
September 10, 2012
Rated 1 out of 5 by BeyondAngry Sad. Just plain sad.
Let's start at the beginning. I was told I could self park, and there would be plenty of spaces. After 20 minutes of driving in circles, there were none. Nice scam for the valet. Got to room. No electricity. Had to wait for the engineer to come up. He had to check every lamp when one could clearly see that even the clock radio wasn't working. He ran out, and came back. He never did tell me what was wrong, even though I asked several times. I guess my Korean isn't that great. Finally, watch your credit cards. They charged me, without my consent at 3:00AM. When I called them on it and asked to have my account credited, they fed me some line about a hold, when the folio clearly showed an authorized charge. Then they said they couldn't credit the accout, the last folio showed that they did. So the front desk AND the manager lied. Flat out LIED. I've never stayed at a worse run hotel with ruder personnel. I will NEVER go back there again.
October 23, 2013
Rated 3 out of 5 by NickK Cleanliness Concerns
Eveb though it may have seemed clean when i waljed init wasnt. With the sun shining in i could see the dirt on the walls.. Like a spill on the wall. Base boards were dirty collecting dust... Washroom floors needed aattention... Grout in the tub was dirty... Browny black in some areas and then white in others. The vent was still dirty. The tiles showed an poor attempt to clean.. This was visible once the room was steamy. The showerhead was dirty.. Did not flow and was installed incorrectly.
July 3, 2013
Rated 5 out of 5 by Coretech CoreTech
Staff were very professional and exceeded all expectations in regards to my needs during this stay.
November 9, 2013
Rated 3 out of 5 by george Needs improvement
I was not fully satisfied with my stay having the hotel as a category 5. I ask to be upgraded when i checked in as a gold member privilege but was told that they were full, but when I checked online if room are still available I made reservation on the same day I was staying, rooms were available. I was not happy on the cleanliness of the room, I found a cork under the side table, hairs on the bathroom sink, the toilet seat cover was dirty when I lift it up. I asked for sleepers to use so I can use the pool but sleepers were not available, I was told that they were out. I received my sleeper late afternoon on the second day of my. The staff were ok. The experience in the hotel was not very good at all, but the area of the hotel was really nice and near all shopping area.
December 30, 2013
Rated 5 out of 5 by OtterJLR Great staff! Great hotel!
I'm a Platinum traveler with Starwood but don't typically write reviews. The staff went above and beyond in accommodating a last minute travel change.
That being said I've stayed at this hotel numerous times in 2013 and now in 2014 and will continue to do so.
Best Starwood Hotel in Seattle area.
January 8, 2014
Rated 5 out of 5 by PlatinumBlonde Breathtaking hotel!
The Westin Bellevue is an outstanding example of SPG's best properties. It is clean, elegant and a in an excellent location. You can walk to Palamino (great breakfast!), Starbucks and a huge selection of dinner venues. Although I was on business travel - it felt like a vacation. The gym and pool are excellent. Bring your suit - you will love the indoor pool and adjacent gym. I love this hotel and highly recommend it! STAY THERE YOU WONT REGRET IT!!!
August 5, 2013
Rated 5 out of 5 by Lis13 felt valued as a guest
I spent a weekend here to celebrate birthday. The Westin pre-arranged my upgrade to a corner studio with gorgeous city+water view. The Concierge sent up champagne, chocolate strawberries and a card with birthday greetings ... made me feel truly welcomed and valued as a Platinum member.
October 16, 2013
Rated 5 out of 5 by Sarah144 Thanks
The front desk and housekeeping exceeded my expectations and returned an item I'd left behind. Thanks so much.
October 25, 2013
Rated 5 out of 5 by Amy01 Wonderful beds and workout room.
The beds are extremely comfortable. Plus, the workout room and pool are top notch. Looking for an inexpensive breakfast, try outside the hotel. The hotel's breakfast is a buffet only.
October 19, 2013
Rated 2 out of 5 Never lined up
I reserved a room with a special package. The staff was not coordinated at all in regards to carrying out the special terms. I requested instead of champagne, for there to be IPA beer in the room as we were celebrating my boyfriends birthday. I was told this wouldn't be a problem. The room was not ready until 6pm. Our bags were not there when we arrived to the room. The IPA wasn't either. The staff seemed very confused and flustered the entire time. When I called spathe direct services they were very helpful but just confused by my requests and questions. The room and hotel were amazing. I loved the proximity to everything, it was just a trip that just seemed off. When we shared our concerns with the staff as we checked out. He was very pleasent. We don't expect anything to be "paid" for, just hopefully improved. I felt there needed to be a bit more contientiousness to what we reserved.
December 26, 2012
Rated 1 out of 5 by Campos64 Overcharge for room
My husband and I stayed at the Westin after our son's wedding. A week later and one week before Christmas I noticed that the Westin had charged us double the rate we should have been charged. When it was brought to their attention the only thing they said was I should receive the refund in 7-10 business days. So far its been 17 business days and I have not seen the refund. I'm done with the WESTIN!
January 11, 2012