Rated 5 out of 5 by Michael Attention to detail
The staff did a wonderful job with detail. My wife and I booked a weekend getaway for our upcoming anniversary. The staff upgraded our room at check in. My wife called the front desk in the middle of the night for assistance and a staff member brought up the needed item within minutes. The beds were extremely comfortable and the location was convenient for the night life downtown.
May 6, 2013
Rated 5 out of 5 by Smith1988 A Very Happy Birthday!
Another wonderful birthday for my daughter with special needs! The staff even sent up a special birthday treat and card at no charge! And the price? I paid more for an "average" hotel room visiting my son in Ellensburg! A great room, great view, fabulous service, and right across from Bellevue Square! Hurray! Thank you for making our weekend away feel like a real vacation!
November 27, 2011
Rated 3 out of 5 by MoniVT Lost that Heavenly Feeling...
Rooms are standard square rooms, nothing special or high end. The toilet paper is one-ply, and the robe is one-size fits most (but not us) as usual.
But what was the worst was the Heavenly bed mattress! It was not soft and comfy like we remembered, instead it was stiff and we both woke up with hip and lower back pain. And I really wanted to like this hotel.
February 25, 2013
Rated 5 out of 5 by OtterJLR Great staff! Great hotel!
I'm a Platinum traveler with Starwood but don't typically write reviews. The staff went above and beyond in accommodating a last minute travel change.
That being said I've stayed at this hotel numerous times in 2013 and now in 2014 and will continue to do so.
Best Starwood Hotel in Seattle area.
January 8, 2014
Rated 5 out of 5 by Anna17 This hotel is in hear of Bellevue
I love the location it is within walking distance to every nice place and shopping areas.
Staff were very nice and friendly.
Room was very comfortable with complimentary coffee maker and water. and their spa signature product in bathroom was really good.
I would recommend this hotel to anyone and i would stay here again.
December 12, 2012
Rated 5 out of 5 by CountB Great Seattle area option
I was slightly apprehensive about staying outside downtown Seattle for a personal trip, but the Westin Bellevue is actually in a great location for both access to Seattle and restaurants and shops within walking distance. Free self-parking, clean and updated rooms, and friendly staff!
September 4, 2012
Rated 3 out of 5 by cmk1493 Nice hotel... parking is way too expensive
This is a nice hotel. Modern Westin decor, rooms are well appointed, decent service that you come to expect from Westin.
A few major drawbacks...
First, the surrounding area is extremely loud. I am sitting in my room right now writing this and listening to all kinds of loud music and noise coming from the street below. A lot of bars in the area that keep it loud well into the night.
Second, the cost of parking is a complete joke. $28 to valet, or $25 to self park. Hotels no more than 2 blocks away have free parking. This is not downtown San Francisco, it is a suburb of Seattle with a couple of giant shopping malls... No reason parking should be this expensive.
As a Platinum member, I consistently get upgraded to nice rooms / Jr.. Suites and recognized for the unrealistic amount of time I spend in hotels each year. Staff is well trained and willing to help however they can.
If you need to stay on the Eastside, consider staying somewhere that will not nickel and dime you to the extent this place does.
December 19, 2011
Rated 5 out of 5 by SabinaQ Great hotel, service and location
The Westin experience is one I look forward to and this hotel didn't disappoint. The service is top notch, the rooms are spacious and the location in downtown Bellevue can't be beat. I've stayed at this hotel many times and look forward to future stays!
September 19, 2012
Rated 4 out of 5 by Kwongsters Convenient hotel location
Location is good with lots of restaurants and shopping nearby.
Room walls are very thin that my first night sleep was awoken by next door neighbors loud conversation at 3 am. But the staffs were more than willing to offer a new room the next morning.
September 20, 2012
Rated 3 out of 5 by cc54 Noisy neighbors
The room was clean, the bed comfortable,location perfect. But the walls are paper thin. We heard everything our neighbors said at 12 am, and 2am, and we were unable to sleep.
June 10, 2013
Rated 5 out of 5 by Pamzzz This hotel has a great gym
While I haven't used the spa services yet the fitness center was clean and well appointed. More than the typical minimal cardio machines...including free weights and enough space to use them.
September 6, 2012
Rated 5 out of 5 by Merrily13 Great accommodations and convenience
The Bellevue Westin is a great place to use as a base to shop at Bellevue Square. The skybridge makes it easy to get there without getting wet. The staff is friendly and efficient.
December 9, 2012
Rated 4 out of 5 by RM71 Great Hotel, though some staffing issues
In general, we love this hotel. The weekend we stayed appeared to have some staffing issues. It appeared they were not staffed appropriately for what appeared to be a fully booked weekend. Only had 1 bell hop. Our room took forever to be ready and wasn't ready by the promised time of 4pm. With two kids, and dinner plans, we needed to be in the room, showered, and ready go to. We weren't. We appreciate the staff's apologies and the room service that was offered. We just expected a little more from The Westin. With a fully booked hotel, may not be a good idea to allow customers to "late check out " which pushes everyone else behind. We have been turned down for a late check out and that's reasonable when you are fully booked.
December 11, 2013
Rated 5 out of 5 by Koko8 Pet Friendly
Great place to stay with my Cocker, Koko. Heavenly Dog bed & bowls waiting for us when we got to the room.
As always, staff was wonderful in every way.
November 6, 2012
Rated 5 out of 5 by Jorge1 great features, location, and great staff
We have stayed in your hotels in different
cities and always had excellent care and service. We will be back. Thank you.
September 10, 2012
Rated 5 out of 5 by thegirlsshoppingspree Westin Bellevue - just steps to shopping
This hotel is convenient to shopping and a foot bridge to Bellevue Square. Excellent location for Christmas shopping.
December 6, 2012
Rated 4 out of 5 by YJT16 Great Hotel! But always double check before reservation
The hotel is very clean with great packages such as shopping package offer. it give you $100 certificate at the Bellevue collection, free parking, and wifi.
There was just a little issue of our reservation. We reserved online for 2 nights (aug31 and sept 1) at Westin Bellevue with "traditional king bed room"; in addition; with a request for a sofa bed/rollaway bed (because we have 2 adults and a child). I even called the customer service, and he replied that he couldn't guarantee the availability on the sofa bed or rollaway bed and suggested me just ask during check-in.
Upon check- in, the front desk lady told us we "cannot" have the rollaway bed or sofa bed due to the size and regulation of the traditional king bed room, and told us that we must spend $20 upgrade to deluxe room for each night in order to have the rollaway bed. I told the lady why didn't the website or the customer care that I called didn't about this. She just apologized and insisted we pay the upgrade.
She was very nice to give us a higher level deluxe traditional room with better view. However, it would be great if the website reservation can either specifically state the room can only accompany 2 people ( I don't think 1 king bed can fit 4 people unless sleeping on the sofa chairs or on the floor), or state clearly that the traditional room cannot offer rollaway bed or sofa bed (if I knew this beforehand then I wouldn't have reserve the traditional one king bed).
It sure was an unpleasant surprise at the check in. Other than that, the rest of the stay was great~
September 2, 2013
Rated 5 out of 5 by Bob4681 Exceptional Customer Service
The level of customer service from valet's up through management was exceptional.
January 3, 2014
Rated 4 out of 5 by SheilaD Wonderful Stay!!
Loved this Hotel. Very nice rooms and staff was very friendly and accommodating. Even the valet was so nice! Nat at Valet helped me with all my things and even brought me my cell phone when I forgot it-really genuinely great service-I was very pleasantly surprised. Gave nice SPG recognition. Restaurant closed for renovations, but lots of good choices close by.
December 26, 2013
Rated 1 out of 5 by Yoko Waking up exhausted...
My daughter (she is 15) and I stayed at Westin Bellevue for our special Mom & Daughter trip. A friend of ours recommended to stay at Westin as it offers a shopping promtion which meets our needs perfectly.
Myself and my daughter went down to the pool around 7pm and noticed there was a very roudy group, I think they were sneaking in some wines to the open public balcony area of the pool, being roudy, so we left the pool quickly. There was no hotel attendant to do anything about it.
When we went to sleep around 10pm or 10:30pm, we noticed the room next to ours was quite noisy, but we thought they would quiet down at the reasonable time like 11pm, so we were hoping. I felt asleep-exhausted from a long drive- but not my daughter, she was hearing the noise from next door until she fell asleep around 12:30am. I think we both heard the noise off and on during the night, it was annoying but I remembered when I had a similar experience in Seattle, the hotel offered to move us into another room-so at this point, we did not want to go through the trouble of moving somewhere else.
It sounded like there were a group of people having a party.
At around 5:30-6:00am, we started hearing the next door and by 7am, myself or my daughter could not stay in bed. We realized that the sound was coming from the big vent which was located just above the window side of our bed. I felt bad about complaining but we decided to call the front tesk. The man answered the call said that he was going to send someone up right away, then in 5 minutes or so, the noise had stopped.
At the check out, the front desk manager had mentioned that our next door guest was making some noise the night before and they were told to be quiet. Oviously, it did not work. When I mentioned that we did not get good night sleep, he said next time when we were to come back, he would get us a room with no neighbours, when the occupancy allows him to do so.
The manager seemed quite content with the offer he made to us as well as learning about our room's noise issue to bring up to their engineer's attention. We, on the other hand, had to drive home exhausted feeling unsatisfied - thinking why did we pay to stay there??
Oh, when we were leaving, he printed out our invoice, pointing out the fact that we were getting an excellent deal as we were taking advantage of this shopping promotion. - Is it really an excellent deal??
I am not sure if I want to come back ever, to track down this front desk manager, to get an assurance for a quiet room. -Will he really remember us??
May 30, 2012
Rated 4 out of 5 by beckmm Heavenly Room with Missing Details
The hotel room was extremely comfortable and welcoming, however there were some missing details that impacted our stay. There was only one bathrobe on the bed for a reservation for two and an empty matching hanger in the closet. I also spent 30 minutes trying to get through to Service Express to order room service, only to realize that the cordless phone didn't work (it would dial and then a dead tone). Aside from that, the bed was to die for and the shower/jacuzzi was perfect. The proximity to dining and entertainment, free weekend parking and late check out were great. Aside from the snafus, it was a very relaxing stay.
June 24, 2013
Rated 3 out of 5 by Twinsplus1 Third time is NOT a charm
This is the third time I have stayed at this hotel and it will probably be the last. The same luxurious experience I had the first two times, no longer existed. We were promised a delivery within 30 minutes of checking in. After an hour and half and two phone calls to Service Express, the delivery NEVER came. We called to cancel out of complete frustration. When we crawled into bed that night the king size bed was short-sheeted. There was about 12" of exposed matress pad not sheet where my feet are placed. We had to remake the whole bed. So much for "heavenly." Lastly the room had an unclean odor that seemed to be masked with Febreeze. Overall a huge disappointment!
February 11, 2013
Rated 4 out of 5 by Viola3 wheelchair accessible room lacking washroom countertop space
I was assigned a wheelchair accessible room I believed because of seeing my daughter in the stroller. The room seems to be more spacious so as the washroom but it's lacking countertop space. A bit tough when I try to wash bottles I don't have the space to put my stuff.
Room is comfortable and clean. Wi-fi speed is good. Great location just right across the mall.
December 18, 2013
Rated 4 out of 5 by havebusinesswilltravel Front desk staff made this stay amazing.
Traveling to bellevue for business with my wife and child I have been by this westin many times but never stayed here. I have eaten many places in bellevue square and its a great place to be. Plenty of great tastes and shopping. The thing that really set this stay apart is the front desk staff. Great starwood recgonition and just a very friendly person. We were put in a studio room which was great for the family being a little larger. it was comfy and a great view of bellevue square. We ordered room service for dinner and breakfast and it was very tasty both times, much better then expected for room service food.
March 10, 2012
Rated 5 out of 5 by Sameer2013 Awesome Location, Service, Amenities and Comfort
The Westin is an amazing Business Hotel and this one really meets all those expectations, The staff is super helpful and courteous, the rooms are extremely comfortable and it comes with great amenities like a swimming pool, GYM and a great set of restaurants just around it. It is very conveniently located in the heart of Bellevue and the view of Puget Sound is great from your room window. We stayed in a double queen which was very comfortable, we requested for a Microwave, refrigerator and step stool for kids which was all provided promptly. The linen was very well made each night and the cleanliness is excellent. As a family of 4 we really found our stay of 4 days comfortable.
July 15, 2013
Rated 2 out of 5 by JDL2 A 3 dressed up as a 9
On arrival, our room had an empty cardboard box behind the seating area (from a previous guest or perhaps hotel maintenance) plus a used face cloth (to remove make-up) was hanging over the shower curtain railing. At check-in we were shocked to find a $75 fee for our dog. We have travelled with our dog all over the pacific northwest and never paid more than $35/night. We were told a dog bed would be brought to our room - it wasn't until we requested it a second time. Also, there is no free wifi. You are charged a nightly rate. Who charges for WiFi anymore??
We will not be back to the Bellevue property.
August 27, 2013
Rated 5 out of 5 by jennyv Perfect visit to the hotel and spa
I want to thank the entire staff at the Bellevue Westin and Truce Spa for making our stay everything we wanted and more. The personal attention of Lindsay at the front desk was friendly and attentive and made us feel special from the moment I began inquiring about the facility. She was gracious and helpful to our guests who joined us in the beautiful corner suite for drinks before dinner. The luxury of the services we received at Truce Spa from Chris W, Phuong and Nicole were relaxing, rejuvinating and exactly what I wanted to give to my husband to celebrate his retirement. Thank you very much for making this celebration special from the moment we arrived. We will return as soon as possible.
May 4, 2012
Rated 5 out of 5 by BellevueShopper Perfect from Arrival to Departure
What a wonderful breath of fresh air in this Hotel! We arrived on a wet/cold afternoon to undercover Valet check in. Immediate attention from front desk staff...all smiles! Housekeeping pays attention to detail when cleaning, and I am particular! Quiet room with view of city buildings, which I love! Easy walk to skywalk connecting to Bellevue Mall. Many restaurant and meal selections at hand. Room Service breakfast within 20 minutes and perfectly made! But the best...Starbuck's coffee in your room with single serve coffee maker! Again...Perfect from our arrival to our departure! We will call this place home on all future Seattle trips. Thank You Westin Bellevue staff, you are to be commended!
April 21, 2013
Rated 3 out of 5 by Diane11 Great location for shopping and dining.
There was black hair in our shower and we have blonde hair.
December 16, 2013
Rated 4 out of 5 by R2LOrcas From Best to Above Average
Make no mistake, the Westin Bellevue is a fine hotel. I've stayed here twice, the first being one of my best stays ever and the last being slightly above average. Perhaps my expectations were too high after the first visit, however even as a Platinum guest I was given what seemed to be the worst room they had to offer. No view, no upgrade, nada. It's Ok, though, it happens I understand. The staff is friendly and the place is immaculate. Rooms range from Ok, to Awesome. I'd opt for a corner suite. There is plenty of dining around. I mean literally 10 dining venues within a 60 second walk (or more). We were going to have the hotels bfast buffet. 20 bucks a head and nothing special. A buffet one can get at many other SPG venues for free. I thought 20 was an insult, truthfully so we went elsewhere. Since there are lots of options that isn't a huge deal either, but would be nice to just eat at the hotel for a reasonable price, particularly during a longer stay.
December 3, 2013