Rated 5 out of 5 by Indonesiandgong Improvement idea
The bathroom vanities need more space on the counter top for personal items.
July 25, 2014
Rated 3 out of 5 by Pls314159 Hotel does not deal well with mistakes
The hotel has many very nice features. We enjoyed 4 nights there, but on the 5th day the maid took our personal pillows. This meant that night was very difficult, and the next day the staff didn't seem to able to work out what had happened and we were forced to check out a day early. This was on 7/11, and as of 7/26 they have not called us back nor have they resolved what they would do. This really impacts our sleep, but the staff seem non-responsive. We have spent a week there every year for years, but future years are in doubt.
July 26, 2014
Rated 5 out of 5 by Conchita53 Very attentive personnel
Very satisfied with service.
July 24, 2014
Rated 4 out of 5 by Wolf11 Great place once you pass the front desk hurdle
The hotel is lovely; our suite had a separate bedroom, kitchen and balcony. Except for the couch, everything was pretty comfortable and well maintained.
It took 30 minutes to check in, because the Sunday late departures collided with the 3 pm arrivals. Housekeeping could not keep up with marketing promises. Also, we were contacted about room choice, selected pool/mtn view, and were given something else. Trace, our valet got us another room with the expected view.
July 26, 2014
Rated 4 out of 5 Lovely spot, employees lacking
Loved your property and the location to the Village. One thing that was concerning throughout the stay was the lack of your employees having a "yes" attitude or a "can do" to situations. We only stayed once and there are three separate situations:
1. upon arriving at the resort we got out of the car and loaded up our bags our self, which was not a problem since i assumed the valet was busy. When we were entering the front door I asked a valet if he would park our car and he told us we could self park. When i asked if valet was an option he said yes, but said we could also self-park. This was a little irritating because we had already unpacked our own car and were eager to get checked. It would have been better if he had just valeted the car.
2. On my online reservation i had indicated i would have my pet with me and would like the pet bed in my room. Upon arrival they asked if i would like the pet bed in the room. Again this was attention to detail, why have me fill out the information if it is not going to be acted upon. What would have been better is to put the notes in the reservation about the pet bed and to tell me upon check-in that it is being sent up.
3. On saturday morning when we were checking out there was no one at the front desk. I heard chatting in the back and then an engineering employee came to the front desk. He saw me standing there but i had to ask him to get someone to check me out. When the front desk agent came out she was pleasant but then had to get another employee when i asked for change.
Love the location and amenities in the room. Did not get a chance to try the food but the menu looked amazing. Would try the location again but would like the staff to be of the same level as your resort.
July 28, 2014
Rated 2 out of 5 by spg100 Disappointing stay at Mammoth Lakes
I am a platinum SPG member and was very disappointed with the hotel for a variety of reasons.
First, upon check-in, I was not given the SPG promise of a "best available room" even though the hotel had very low occupancy. I was told that this was an 'owner' hotel and that they did not honor all SPG programs...needless to say, very disappointing. I was specifically told during the reservation process and when I called to confirm that I would receive the 'best available room'.
Second, the hot-tubs were closed for the weekend. Again, disappointing after a long day of driving and snowboarding.
Third, the thermostat in the room would not adjust properly and we couldn't get the room temp to drop, which made for uncomfortable sleeping.
November 16, 2011
Rated 3 out of 5 by cancandebra Westin Kennels and Hotel should be their business name
They checked us into a room that allows pets but failed to mention that is was a pet room. By the time we were completely unpacked and settled in, my allergies were in full force. How do they not mention this at check-in? I have stayed at smoking hotels and they would never check you into a smoking room without your permission. A smoking room may be a nuisiance but a pet dander filled room creates illness! The front desks response was that they were 100% full and they had no other rooms. My husband told them we would have to find another hotel. They offered another room, of course it was smaller. More inconvenience! No apologies, no concern. Stay UNwell should be their motto.
February 19, 2012
Rated 5 out of 5 by QZT24 Great place
Had a nice stay with our kids . Rooms are quite spacious and nice. Window seat, fireplace, sitting area. Valets were fantastic. Knowledgeable, offering great advice. Concierge and check-in staff were OK. Could have been warmer. Great location next to the village with access to all it has to offer.
July 21, 2014