Rated 5 out of 5 by Michael007 Mammoth comforts
First trip to Mammoth with kids and dogs for a ski vacation. Great hotel and wonderful room. staff were all exceptional and the location is ideal for the local village (walk down hotel steps - 75 of them) and for getting right to the slopes.
December 2, 2013
Rated 2 out of 5 by spg100 Disappointing stay at Mammoth Lakes
I am a platinum SPG member and was very disappointed with the hotel for a variety of reasons.
First, upon check-in, I was not given the SPG promise of a "best available room" even though the hotel had very low occupancy. I was told that this was an 'owner' hotel and that they did not honor all SPG programs...needless to say, very disappointing. I was specifically told during the reservation process and when I called to confirm that I would receive the 'best available room'.
Second, the hot-tubs were closed for the weekend. Again, disappointing after a long day of driving and snowboarding.
Third, the thermostat in the room would not adjust properly and we couldn't get the room temp to drop, which made for uncomfortable sleeping.
November 16, 2011
Rated 3 out of 5 by cancandebra Westin Kennels and Hotel should be their business name
They checked us into a room that allows pets but failed to mention that is was a pet room. By the time we were completely unpacked and settled in, my allergies were in full force. How do they not mention this at check-in? I have stayed at smoking hotels and they would never check you into a smoking room without your permission. A smoking room may be a nuisiance but a pet dander filled room creates illness! The front desks response was that they were 100% full and they had no other rooms. My husband told them we would have to find another hotel. They offered another room, of course it was smaller. More inconvenience! No apologies, no concern. Stay UNwell should be their motto.
February 19, 2012
Rated 3 out of 5 by george17 Alert!
This is an over-rated hotel operating under the Starwood name with Mgmt staff displaying arrogance towards SPG members. Pricing is outrageous, points redemption is 50% higher than deserving compared with the outer outstanding Starwood properties. Don't waste your money at this hotel.
December 30, 2011
Rated 4 out of 5 by carter214 Beautiful rooms but lacks SPG benefits
The room and the location was great but because this location is a vacation ownership they don't adhere to the SPG rules...which I can't stand. If you are a gold member you will be lucky to get a 1pm checkout, not the standard 4pm...which is a big deal when you are trying to ski on your last day there.
December 26, 2011
Rated 1 out of 5 by PEN15 Someone put a fake gold tooth on this cavity
The people working here were very polite and nice. Beyond that there isn’t any reason to stay here.
I do not recommend this hotel to anyone for any reason. I am a PLATINUM Starwood member, therefore as all of the prior PLATINUM members before me stated, this hotel is NOT a real Westin or Starwood property. They are taking our points and cash, but NOT providing the service.
This hotel is totally empty and ghost town, literally no one anywhere, we had the pool and hot tub to ourselves, we also went out to dinner and were the only ones dining. But when I asked for my PLATINUM upgrade I was told there was no upgrade but I could get a discount to buy the next size of room which is a ONE BEDROOM. This is so funny, I told the guy I am PLATINUM and I regularly get much more than my needs, but on this trip when I have my family with me and I could really use the larger suite they declined my request. I then had to pay for a ONE BEDROOM, I actually paid for an upgrade and the hotel is EMPTY and they should have just given me the upgrade, and I am PLATINUM.
I will never come back here and I will tell everyone I know.
May 5, 2012
Rated 3 out of 5 by MVCA Great rooms, nice staff, but DEFINITELY needs SPG program education
Stayed at this properly over a weekend in December 2011. The rooms are excellent - the fireplace is amazing. However, the rooms did not seem to be able to sustain the right temperature as set on the thermometer device and runs loudly every 10 minutes pretty much. This might be an isolated issue; however, I have heard the same issues from other colleagues... Restaurant in properly is great- (their staff is AMAZING). Pool/spa are nice, but they close at 10pm... As for SPG benefits.. NOBODY except for the guy who checked me in seems to know anything about SPG elites. I really don't enjoy announcing that I would like certain SPG Platinum benefits (it makes me feel awkward) but I've had to do it a few times. Other Westin properties and SPG properties in general seem to do ok. In comparison to others, this Westin falls short most definitely. Other than that, the staff themselves are really pleasant people. I just wished the management took further action to educate its members. (It's not the staff's fault if they have not been given proper education.)
Overall, I would go back, it's really a pleasant place.
December 21, 2011
Rated 3 out of 5 by MKBUK Hotel unilaterally opts out of Platinum upgrade programme
Told that hotel does not upgrade Platinums to standard suites "because it is not owned by Starwood and different rules apply".
Location is great. Service is so-so. Breakfast selection was poor. Room was ok - nothing special.
$25 + tax resort fee is outrageous. The only thing I could make use of was the parking. The fact that this isn't simply added on to the quoted room rate clearly shows the contemptuous way hotel management regard guests.
March 26, 2012