The Westin Monache Resort, Mammoth

  • 50 Hillside Drive
  • Mammoth Lakes,
  • Kalifornien
  • 93546
  • USA
  • Landkarte

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Rated 4.1 out of 5 by 197 reviewers.
Rated 2 out of 5 by Disappointing stay at Mammoth Lakes I am a platinum SPG member and was very disappointed with the hotel for a variety of reasons. First, upon check-in, I was not given the SPG promise of a "best available room" even though the hotel had very low occupancy. I was told that this was an 'owner' hotel and that they did not honor all SPG programs...needless to say, very disappointing. I was specifically told during the reservation process and when I called to confirm that I would receive the 'best available room'. Second, the hot-tubs were closed for the weekend. Again, disappointing after a long day of driving and snowboarding. Third, the thermostat in the room would not adjust properly and we couldn't get the room temp to drop, which made for uncomfortable sleeping. November 16, 2011
Rated 1 out of 5 by disatisfactory Westin Mammoth in need of repairs. Our stay was not enjoyable due to needed repairs, shower did not function. Heater fan unable to turn off, so no rest. dishwasher did not function. Overall a bad experience and costly to us. October 23, 2014
Rated 3 out of 5 by Westin Kennels and Hotel should be their business name They checked us into a room that allows pets but failed to mention that is was a pet room. By the time we were completely unpacked and settled in, my allergies were in full force. How do they not mention this at check-in? I have stayed at smoking hotels and they would never check you into a smoking room without your permission. A smoking room may be a nuisiance but a pet dander filled room creates illness! The front desks response was that they were 100% full and they had no other rooms. My husband told them we would have to find another hotel. They offered another room, of course it was smaller. More inconvenience! No apologies, no concern. Stay UNwell should be their motto. February 19, 2012
Rated 4 out of 5 by Disappointed in SPG Platinum Recognition Just got back from a 2 night stay. At check-in, asked if upgrade was available. I was advised that upgrades only available for a $100 fee per night. I was shocked (and offended) as 1st time a Westin has tried to charge me for an upgrade - I've been platinum for 12 years and am now lifetime platinum. Seems some of the rooms are privately owned/revenue shared. Still should not matter if they are licensed by Westin - either you provide SPG benefits or you don't get the starwood license. Apart from the bad taste left from the front desk, the rest of the stay was ok. Restaurant was good - had both dinner and breakfast. Room was decent and clean. Not much of a lobby and very small and dark gym. April 8, 2013
Rated 5 out of 5 by Great Staycation Location We left the Hotel well relaxed even though this was just a one night stay . The dog really enjoyed it as well. Everyone on staff was friendly and accommodated not only my wife and I but our dog was treated just as well. The views were wonderful. The fireplace was a nice addition. Simply one great stay all around. Will definitely be visiting this Westin again. I would have preferred a firmer mattress (bad back). Next time I'll ask as I am sure that if they have it they will make it happen. October 17, 2014
Rated 3 out of 5 by Alert! This is an over-rated hotel operating under the Starwood name with Mgmt staff displaying arrogance towards SPG members. Pricing is outrageous, points redemption is 50% higher than deserving compared with the outer outstanding Starwood properties. Don't waste your money at this hotel. December 30, 2011
Rated 1 out of 5 by Someone put a fake gold tooth on this cavity The people working here were very polite and nice. Beyond that there isn’t any reason to stay here. I do not recommend this hotel to anyone for any reason. I am a PLATINUM Starwood member, therefore as all of the prior PLATINUM members before me stated, this hotel is NOT a real Westin or Starwood property. They are taking our points and cash, but NOT providing the service. This hotel is totally empty and ghost town, literally no one anywhere, we had the pool and hot tub to ourselves, we also went out to dinner and were the only ones dining. But when I asked for my PLATINUM upgrade I was told there was no upgrade but I could get a discount to buy the next size of room which is a ONE BEDROOM. This is so funny, I told the guy I am PLATINUM and I regularly get much more than my needs, but on this trip when I have my family with me and I could really use the larger suite they declined my request. I then had to pay for a ONE BEDROOM, I actually paid for an upgrade and the hotel is EMPTY and they should have just given me the upgrade, and I am PLATINUM. I will never come back here and I will tell everyone I know. May 5, 2012
Rated 4 out of 5 by Beautiful rooms but lacks SPG benefits The room and the location was great but because this location is a vacation ownership they don't adhere to the SPG rules...which I can't stand. If you are a gold member you will be lucky to get a 1pm checkout, not the standard 4pm...which is a big deal when you are trying to ski on your last day there. December 26, 2011
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